Annual work summary of operation and maintenance department

It will be the end of the year soon. The operation and maintenance department will reflect on this year's work and find that both work and study have made great progress, but there are also shortcomings. The following is the Annual Work Summary of Operation and Maintenance Department compiled by me for your reference only. Welcome to reading.

Annual Work Summary of Operation and Maintenance Department (1): Time flies, and 20xx years will soon end. This year is another starting point and turning point in my life. Too many things have happened in it, and some things will affect my life. The dribs and drabs in those jobs are still fresh in my mind, including laughter, melancholy, passion and depression. But on the whole, this year is extraordinary and mediocre in my life; I have tried, failed, succeeded, expected, and of course frustrated; Every joy of success, every hardship in front of difficulties, has sown seeds here. I hope that in the coming 20xx years, these seeds will thrive and add more green to the company's tomorrow and my career.

At this moment, I will make a simple summary of 20xx's experience in the company:

First, it was recognized and affirmed by the company leaders and was entrusted with a heavy responsibility.

In the middle of 20xx, in the open recruitment of the company, with the trust of leaders and the support of colleagues, I was fortunate to be the deputy manager of the operation and maintenance department. Over the past X months, my colleagues and I have worked hard for the renovation and maintenance of the monitoring center, automatic door of outlets (self-service banking), security system, door lock of emergency rescue channel and access control device of Chengdu Branch of China Merchants Bank, which has been recognized by customers and companies. Together with colleagues, we have completed xxx and sewage charges, monitoring, maintenance, ramp system installation and other tasks for customers such as provincial environmental protection, xx parking lot, XX hospital and XX public security Jinniu Branch. In this process, I learned and recognized the company culture and integrated into this warm family; I have also mastered more public relations and work skills through the company's theory and skills training, and my ability has been qualitatively improved.

Second, the focus and work situation of the year

1, xx month, 20xx, with the care and support of company leaders and the collaborative help of department colleagues, I learned and became familiar with the main work of the department, such as the central big screen and access control system of China Merchants Bank xx Branch, the intelligent parking lot system of xx Park, xx Hospital, xxx Branch, xx monitoring system, xx traffic card buckle system, provincial environmental protection xxx hotline system and other different projects.

2. In X month, I learned the corporate culture of the company and integrated into this warm family. With the care of company leaders and the support and help of colleagues, we have completed the role positioning and the maintenance tasks of various customer groups, mainly including the upgrade of xx password system, the maintenance of xx parking lot system, the maintenance of monitoring system of xx Institute and xx Branch, and the maintenance of environmental protection xxx system.

3. Over the past x months, the environmental pollution discharge fee system has been successfully handed over and the daily maintenance tasks have been completed, the company's quality system review has been successfully passed, and departmental systems, norms and service processes have been successfully formulated and implemented.

4. Difficulties and troubles encountered in this process: ① China Merchants Bank has the most problems, which are manifested in the automatic doors of China Merchants Bank, the fire doors of emergency passages and the POS consumption system. The main faults are network disconnection, unreadable access card, and inability to recharge POS consumption. After on-site treatment by the company's engineers, it can work normally for a period of time, but it will appear again. The analysis shows that the fault equipment is: card problem, card reader problem is the most; However, the most intractable big screen problem of China Merchants Bank has been successfully solved; Other problems are basically related to the irregular operation of customers. Although the company has sent people for training many times, there are still some problems in operation due to the frequent changes in the staff of China Merchants Bank. Secondly, the problem is environmental protection xxx and sewage charges. Although our company rarely goes to the site for maintenance, the amount of online maintenance through the network is still very large. The problems are mainly reflected in system problems and network problems, and the network problems are slightly less than system problems, such as user authorization problems, system upgrade problems and unfamiliar user names and system use. (3) Finally, some other monitoring and bayonet equipment maintenance is still very poor, and the faults are mainly reflected in the front-end equipment problems, such as cameras and speedometers. Of course, the platform still needs some careful work to repair.

5. My shortcomings are mainly reflected in the fact that my work skills of some projects in the company need to be further improved. I usually don't explain my work to the leaders, and I often can't punch in on time. In the future, I will abandon all these shortcomings and go all out to welcome the new year.

Three. 20xx work plan and arrangement

The work of 20xx is coming to an end, and we will take over the control and maintenance of environmental pollution sources of xx, xx, xxx and Jinniu projects. We will sum up the experience and lessons of the previous year to prepare for next year's work. Specific implementation plan: As the new year is about to receive the maintenance task of 4x new project, I hope the company can recruit another engineer for the department to make the skills meet the maintenance task of the department and improve the service quality; According to the current situation, this department will set up several "supervisor" positions.

1, one person is mainly responsible for the daily maintenance and inspection of the three major environmental protection projects; One person is mainly responsible for the daily maintenance and inspection of each system of China Merchants Bank project; The two are mainly responsible for the daily maintenance and inspection of Jinniu Public Security Bureau and the traffic bayonet project;

2. Conduct 1 centralized training or on-site training every quarter;

? 3. Improve the departmental system and implement the personnel responsibility system; Of course, in the case of heavy tasks, we will make real-time adjustment, flexible support, cross-maintenance, and improve the quality of maintenance and training.

Four. Suggestions on company system and management

In view of the problems we encountered in the maintenance process, I put forward the following suggestions:

1. Our company's products: At present, our products are basically absent, especially new projects, which are in the testing stage, but these products have been used by customers, so there are many problems, and engineers are learning and maintaining them. It is inevitable to consult the relevant parties of the company to solve the problem in front of customers, leaving a bad impression on customers; Secondly, the old products are updated and upgraded, and the equipment is unstable, which leads to a huge amount of maintenance, and new problems appear when dealing with a problem. I hope that 1x company can improve in this respect.

2. Spare parts management: there is a big problem in spare parts inventory in the company, mainly because the related spare parts companies do not have spare parts inventory, and some equipment needs to be provided by suppliers; Such as card reader, camera, etc. This has greatly affected the service efficiency, and the problem of xx should be solved first.

3. Service flow and workload: There is no problem with the service flow, mainly because there is no coordination and communication mechanism, which leads to engineers not being able to know the situation with customers in time and managers not being able to know the real-time status. Causing unnecessary urging and secondary repair. In addition, due to the special conditions of some districts, such as other counties and cities, a relatively simple task far away from the company requires sending people to the site, which has caused a certain waste of resources and increased service costs. I hope the company will consider improvement in the new year.

Verb (abbreviation for verb) New Year's thoughts and expectations.

The bell of 20xx is about to ring. Looking back on the past year, I have gained more things than before, and also improved and developed my work skills. Of course, I still have some shortcomings. It is expected that xx will do better with the care and trust of leaders and the support and help of colleagues, and make the company's monitoring system, environmental protection and technical services of other products better. I will improve my own shortcomings and hope that the leaders can correct my criticism. I will work better with my colleagues.

Annual Work Summary of Operation and Maintenance Department (II) Reviewed the work in the past year. With the correct leadership of the company leaders and the mutual support of various departments, the Operation and Maintenance Department has ensured the smooth development of the Operation and Maintenance Department throughout the year, based on safe production, taking the overall transformation of digital TV as the main task and aiming at user satisfaction.

I. Maintenance of National and Provincial Trunks

1. Carry out regular dust removal and maintenance on national and provincial trunk lines, SDH transmission equipment, equipment power supply and private network equipment to ensure the normal operation of trunk lines and ensure the safe and trouble-free transmission.

2. The air conditioner in the transmission section of national and provincial trunk lines is maintained and overhauled, which ensures the normal operation of the equipment and avoids the alarm caused by the over-limit temperature of the machine room.

3. The transmission room power supply and the front-end UPS power supply are discharged regularly.

4. Install and debug provincial trunk OSN equipment, and complete the installation and measurement of national trunk wavelength division equipment and preliminary measurement of interactive TV front-end equipment.

Second, the daily maintenance of the computer room

1. Daily maintenance: do a good job of machine room duty according to the regulations on machine room duty, report the operation of machine room equipment and power supply to the provincial company on time, fill in the machine room duty log truthfully according to the actual situation of the machine room, measure the output of rectifier cabinet, battery pack and DC power distribution cabinet once a week, clean the dust of equipment dust screen once a week, repair the generator and ensure emergency power supply. Strictly follow the dispatching instructions of the computer room of the municipal company and the prompt of the early warning display system of the General Administration, start the emergency plan for safe broadcasting, do a good job in safe broadcasting during sensitive days, National Day and Asian Games, and realize the normalization of safe broadcasting throughout the year.

2. Program transmission is normal: the front-end receiving signal is normal, and the return program is normal. No abnormalities were found throughout the year. If the digital system signal is unstable for three consecutive days on xx, xx and XX, contact the operation and maintenance department of the provincial company in time to confirm that the signal failure is caused by unknown interference in the signal receiving system of the front-end computer room of the provincial company. At present, the fault has been eliminated.

3. Fill in monthly and quarterly reports such as computer room maintenance report, line maintenance report, digital TV signal parameter report, trunk optical fiber preparation test report, digital TV front-end equipment maintenance report and line cutover report, and report all kinds of reports to Baoji Company before xx of each month.

4. Test the trunk optical fibers in Baoji direction and Xianyang direction on time according to the operation and maintenance specifications of the transportation and dispatching department of the provincial company, and report the test results to the transportation and dispatching department on time.

5. Deal with all kinds of equipment failures in the front-end computer room in time, replace X satellite receivers and X abnormal modulators throughout the year, repair xx fan failures of QAM modulators, and deal with QAM modulators and multiplexers in the front-end computer room of digital TV.

6. The optical transmission platform of the front-end computer room is reformed. Because the optical transmission platform in the initial stage of network transformation is mainly analog plus digital platform, with the promotion of digital TV overall conversion, pure digital connectors increase, and the original pure digital optical transmission platform can no longer meet the needs. In order to transform the optical transmission platform into a pure digital platform, the equipment configuration of the optical transmission platform was adjusted from the front-end computer room. In the process of adjustment, * * * involves the signals of xx optical nodes. Due to the change of optical signal intensity of optical nodes, the output parameters of optical receiver change, and the signals of each optical node are adjusted one by one in time to ensure the normal transmission of signals.

Third, the line maintenance

1. The technical data of optical cable network in the whole region were improved and sorted out, and the optical cable cutting data caused by line reconstruction was changed in time.

2. Test all the light spots in the whole area, improve the technical parameters, and test the optical signal intensity of each optical node and the signal output power of each channel of the optical receiver.

3, cable trunk branch transformation work. In order to cooperate with the overall conversion of digital TV, the cable networks of Park Road, Park Community and Pengjiayao Village are reformed. The township government of Xx jointly points to the optical junction box of xx community forestry college in xx village to transform the optical cable line in xx village. Comprehensive * * * plans to transform the optical cable line xKm, transform the optical cable line length XKM, build the optical cable line XKM, and repair the optical cable line X.

The whole region has done a lot of work in operation and maintenance throughout the year, handling user complaints and maintenance work in time, and also cooperating with the marketing department to do a good job in the overall conversion of digital TV; Cooperate with the engineering department to do a good job of opening the optical node signal in the new residential area.

Fourth, user service.

Because the whole area of the network has realized fiber-to-the-home, network failures have been significantly reduced. With the completion of the overall transformation of digital TV, the number of digital TV users has increased, and the indoor maintenance workload of users has increased significantly, with an average daily maintenance of about xx households. The main user's report for repair is that the signal parameters caused by the user's private modification of indoor wiring are not up to standard, and the set-top box cannot be viewed normally after installation, which is time-consuming. Due to the increase of such failures, at the same time, the repair service generated by users who can't use set-top boxes has also increased greatly.

Working ideas for 20xx years:

First, the national trunk, provincial trunk, transmission room and cable TV room shall be well maintained according to the requirements of provincial companies.

Second, strengthen line maintenance and safety management.

First of all, ensure the transmission safety of sub-lines and trunk lines, strengthen the management of cable TV transmission safety, ensure network security, and achieve "diligent inspection, diligent visit, diligent inspection, diligent reflection and diligent communication". In case of emergency, report it at the first time, and the emergency repair personnel will carry out maintenance in time. Ensure the safe transmission of signals in the whole area, so that the cable TV signal quality is always in a good state.

Customer service: customer first, caring service, improve maintenance efficiency. Everyone in our operation and maintenance department wants to change their previous ideas. We should base ourselves on the present, recognize the present situation, face the market, provide good services, find users with our technology, acquire users with our quality, retain users with our services, and consolidate the market with our image.

Our service is in place, the signal quality has been improved, and we have truly communicated with users and won their trust. Then next year, we will gradually reduce user complaints.

I believe that only by being down-to-earth, paying close attention to implementation and fighting hard, the task of 20xx will be successfully completed.

Annual Work Summary of Operation and Maintenance Department (III) At the end of last year, I came to the Operation and Maintenance Department. This is a technical post. As a newcomer, I am very unfamiliar with my work. Most instruments and equipment are unknown, unlike those mentioned in the book. They are all new to me, and I need to study to finish my work. Full of enthusiasm for work, eager to learn books, consult colleagues, and gradually gain knowledge and experience. At first, I was a little worried every time I went out to solve the fault, fearing that the work would not be done well, so I carefully learned from my predecessors every time to see how they operated the instrument and how to analyze the fault points. I didn't understand, so I asked why.

If I still don't understand, I will come back to check the computer and digest it myself until I understand it. It is my thirst for knowledge and the panic caused by my lack of professional knowledge that has been urging me to spend this year. Thankfully, this year, through learning from others and my own efforts, I learned a lot and accumulated some experience. Sometimes I can do some work independently. Let me sum up my work in the past year:

1, learned to make a standard xx network cable, and learned to make a 2M line. Knowing the line sequence of the network cable, I know the purpose of the 2M cable.

2. Understand the optical fiber and ODF framework, know the flange, and know how to connect the flange with the optical fiber.

3. Learned how to use light source and light energy. Understand their respective functions and the meaning of displayed values.

4. I know how to use OTDR to test the whole length of optical fiber. I am familiar with how to use OTDR to test the quality of newly melted optical fiber, how to check the fault point and measure the attenuation.

5. Learn to use welding machine. Understand the structure of welding machine and know how to distinguish single-mode welding machine from multi-mode welding machine.

6. Understand how to perform fiber hopping between several base stations. With the help of colleagues, we skipped two cable TV lines of radio and TV.

7. Have a certain understanding of SDH, and know the commonly used OI2D and OI4D optical interface boards and some Ethernet boards. I know how to distinguish the type and model of a circuit board.

8, learned how to go to the base station to replace the plate and some precautions.

9. Assist in asset inventory. Have a further understanding of the equipment of the base station and be familiar with the geographical location of many base stations, so as to lay the foundation for future maintenance.

10. Participate in and assist relevant handover.

1 1. Manage the emergency warehouse. Provide guarantee for daily maintenance and cutover. These may be nothing to others. But for me, this is an achievement and an encouragement to myself. With the in-depth understanding of my work, I found that I have a lot of knowledge points that I don't understand, which is exactly what I said: the more I know, the more I don't know. For me in the learning stage, accumulating work experience and improving work ability are the primary tasks. Therefore, I will treat every link of my work more seriously and carefully in my future work, and strive to do my work better and more skillfully. At the same time, I will work harder to learn new knowledge points, consolidate my previous knowledge, strive to make my skills up to standard, be able to work independently and contribute to the development of the company.

Annual Work Summary of the Operation and Maintenance Department (IV) In 20xx, with the direct leadership of the branch and the diligent efforts of all employees, the Operation and Maintenance Department successfully completed various tasks such as network maintenance, network construction and network security, which effectively guaranteed the development of digital TV services in Banna. The annual work is summarized as follows:

I. Network Maintenance and Construction

1, manual maintenance and construction

1) With the correct leadership of the branch and the strong support of relevant departments, all the staff in the operation and maintenance department worked hard. By the end of metropolitan area network maintenance in xx month, the operation and maintenance department * * * had handled user failures xx times by non-electronic dispatching telephone, xxx times by electronic dispatching, xxx users were installed, xx users were relocated, xx users were translated, and xx auxiliary users were opened, which improved the network coverage quality and effectively enhanced the market competitiveness.

2) The new network construction project in the new area was approved by X, and the coverage area of X and other optical nodes was implemented, which promoted the business development and the increase of business income.

3) Completion of MAN, pipeline and supporting facilities.

4) The operation and maintenance department must report the monthly reports of network maintenance, security risks, electronic dispatching, and newly installed users in a timely manner.

2, network optimization construction

Under the direct guidance of the branch leaders, the operation and maintenance department carries out uninterrupted network optimization and line transformation in real time for the areas where the urban network optimization is not thorough.

3, the township network construction

1) According to the arrangement of provincial companies and county branches, under the personal leadership of branch leaders, at the beginning of the year, the township network under the jurisdiction of the county was planned and designed before the all-digital TV shift.

2) In 2)20xx, optimize and transform the xx township network in the jurisdiction of the county, and build the X township network.

3) County and township cable TV users turned around and translated xx households, and township cable added xxx households. The total number of township cable digital TV users in the county is xxx.

Second, strengthen technical training and improve the quality of the team.

The operation and maintenance department is the main team of the branch company's engineering construction. Faced with the important tasks of engineering construction and network security trunk line guarantee, there are many problems in both organizational work and technical work if we want to complete them with good quality and quantity in a short time.

To this end, the branch regards technical training as an important measure to ensure the quality and progress of the project and adopts the way of "going out, please come in". Not only have employees been sent to participate in training and study organized by provincial and local companies many times, but also operation and maintenance personnel are often organized to conduct centralized study and training during departmental meetings, and face-to-face experience and technical exchanges with neighboring brother companies have improved the skills of maintenance personnel.

Three. Existing problems and deficiencies

1. At present, the operation and maintenance department as a whole must strengthen ideological understanding, improve work efficiency and improve service level.

2, pays special attention to the safety in production, do a good job of network trunk line inspection.

3. At present, the operation and maintenance department is extremely short of cutting-edge talents in new technologies and new businesses. For new services such as digital two-way network and data, strengthen technical training and business learning that can undertake new maintenance tasks.

4. Strengthen the management of operation and maintenance documents and improve the maintenance quality. Do a good job in all kinds of reports that must be reported in time and seriously every month.

5. With the further expansion of urban network, traffic problems do not restrict the rapid response mechanism of operation and maintenance departments.

Four. 20xx work plan

1, continue to do a good job in network maintenance quality management and scientific and technological maintenance level, and improve the quality of network operation.

2, continue to do a good job, pay special attention to the inspection work of one or two trunk lines in the province.

3 actively cooperate with the preparation of metropolitan area network, local transmission network, urban pipeline and township network services and other tasks.

4. Do a good job in project establishment, construction, completion and acceptance of network construction and residential construction as planned.

5. Implement various management systems of the operation and maintenance department, make clear the management by objectives, straighten out the workflow, and improve the work efficiency and service level.

6, improve the safety production system, do a good job in production safety.