Quality Nursing Service Monthly Plan Summary

This year, our hospital followed the Ministry of Health's "2011 Work Plan for Promoting Quality Nursing Services" as a guide. With the support of the hospital leaders, the cooperation of various departments, and the leadership of the Nursing Department, last year On the basis of carrying out the "Quality Nursing Service Demonstration Project" activities, we will continue to carry out quality nursing services in depth, upgrade quality nursing services to touching services, further deepen the "patient-centered" service concept, and combine with the "Hospital Implementation of Quality Nursing" Service Work Standards", earnestly implement the nursing service work in a practical and detailed manner, and provide the people with safe, high-quality, and satisfactory nursing services. The progress of the "Quality Nursing Service Demonstration Project" activities is summarized as follows:

1. Strengthen organizational leadership and adjust the members of the leading group for the "Quality Nursing Service Demonstration Project" activity. Establish a "Quality Nursing Service Demonstration Project" activity leading group with the dean as the first responsible person, with the dean as the team leader, the deputy dean as the deputy team leader, the director of the nursing department, the office director, the personnel department, the medical department, the hospital The chiefs of the Infectious Diseases Department, Logistics Department, Equipment Department, Finance Department and the head nurse of the demonstration ward are team members. They divide responsibilities and strengthen the responsibility of the first person in charge. The team goals are clear and responsibilities are implemented.

2. Establish an inspection team for the "Quality Nursing Service Demonstration Project" activity. In order to ensure the quality of the "Quality Nursing Service Demonstration Project" activities, strengthen quality inspection and quality evaluation, and promote continuous improvement of work, the hospital established an inspection team with the vice president of operations as the team leader and the director of the nursing department and the head nurse of the department as members. Conduct regular quality assessments.

3. According to the schedule of our hospital’s “Quality Nursing Service Demonstration Project” activities, this year’s work is divided into three stages: communication and promotion (March-April), comprehensive implementation (April-November), and inspection Summary (December). Each department has earnestly carried out the "Quality Nursing Service Demonstration Project" activities, which are currently in the full implementation stage.

4. Organize study and training for the whole hospital and conduct extensive publicity and mobilization. By convening hospital-wide cadre meetings, regular head nurse meetings and hospital-wide nurse conferences, we conduct extensive publicity and unify our thinking, so that the high-quality nursing demonstration project activities can be deeply rooted in the hearts of the people and fully mobilize the enthusiasm of medical staff in the hospital; by organizing business deans, nursing departments and head nurses , key nurses go out to visit, train, and study to improve awareness and understanding; by inviting experts from provincial hospitals to our hospital to give special lectures, provide on-site guidance, and teach methods, skills and experiences in carrying out the "Quality Nursing Service Demonstration Project" activities; through the media and the Internet Publicity and mobilization were carried out through various forms such as newspapers, display boards, etc. to create an event atmosphere, so that all medical staff in the hospital further deepened their understanding and understanding of the "Hospital Implementation of Quality Nursing Service Work Standards".

5. According to the specific conditions of the hospital, re-establish the first internal medicine department, the third internal medicine department, the third internal medicine department, and the fourth external surgery department as high-quality nursing service demonstration wards, and other departments will follow the implementation.

6. Based on the "Sichuan Provincial Department of Health's issuance of the "Evaluation Standards for the "Quality Nursing Service Demonstration Project" Activity of Medical Institutions in Sichuan Province (Trial)", revise the evaluation standards for the quality of our hospital's quality nursing services. In the first half of the year, the Nursing Department organized two quality inspections of "quality nursing services" and the head nurse of the department conducted inspections once a month to ensure the quality of "quality nursing services" and promote continuous improvement.

7. In order to ensure the better development of "high-quality nursing services" and strengthen the guarantee of various support systems in the hospital, a coordination meeting of relevant departments was organized to promote mutual coordination and cooperation, and try to reduce the number of nurses' Non-nursing work hours.

8. The dean and business dean conduct ward rounds in the department from time to time, guide the department's work on-site, listen extensively to the department's opinions, and solve practical problems that the department needs to solve.

9. In order to cooperate with the better development of "quality nursing services" and avoid the shortage of front-line clinical nursing staff, the Nursing Department specially submitted a nurse recruitment application to the hospital. After discussion and approval at the Dean's Office Meeting, this year* **Recruited 68 new nurses, fully meeting the needs of clinical work, improving the quality of nursing work, and ensuring nursing safety.

10. Deepen the connotation of basic nursing services. Each ward publicizes basic nursing service work specifications, service content, and service items, accepts social supervision, and strengthens basic nursing care, morning and evening care, and daily care for patients in accordance with graded nursing requirements.

11. Simplify the writing of nursing documents. All clinical wards in the hospital implement electronic writing of nursing documents, reduce the writing time of nurses, return time to nurses, and increase the time of nurses' bedside care.

12. Change the scheduling method according to the actual situation of the ward, patient requirements and the wishes of nursing staff, and implement overall nursing care with a responsibility system that assigns beds to people, so that patients can still have multiple nurses caring for them during special periods. Provide comprehensive, safe and continuous nursing services, reduce the number and time of clinical handovers, reduce unsafe factors and improve inpatient satisfaction.

13. Each department has gradually improved the nurse performance evaluation and salary distribution plan. Nurses implement equal pay for equal work, which fully reflects the principle of more reward for more work, better reward for good work, and quantitative management, which increases the cohesion of the department. Continue to carry out the "Star Nurse" selection activities. This year's "5.12" Nurses' Day, the hospital selected 25 "Five-Star Nurses" and were commended and rewarded by the hospital; organized and carried out "Quality Nursing Service" Advanced Departments and Advanced Individuals The selection and commendation activities were carried out and publicized to the whole society through television, newspapers and the Internet, which greatly improved the enthusiasm and initiative of nurses, ensured the quality of nursing services, and improved patient satisfaction.

14. Each ward further improved the job responsibilities and work standards of nurses at all levels and types; improved the nursing routines for specialist diseases according to the characteristics of their respective departments; produced health education materials, publicity display boards, and Publicity boards and health education brochures, etc., promote the in-depth development of "quality nursing services".

15. By organizing and convening an experience exchange and promotion conference on "Quality Nursing Services", we will promote mutual reference and mutual learning among departments, and learn from each other's strengths to offset their weaknesses. This year's "5.12" Nurses' Day held a sitcom show on "Patient-centered Quality Nursing Services" to further educate and inspire all hospital staff.

16. In order to increase the effectiveness of ward rounds, the whole hospital changed the form of nursing rounds this year and implemented comment-based teaching. The Department of Internal Medicine and the Department of Surgery organized nursing rounds once a month, effectively correcting the The phenomenon of "emphasis on operation and neglect of communication" in clinical practice and "only communication form but no communication effect" has improved the professional and technical level of nursing staff and enhanced the cohesion of the department team. Earnestly implement the "Three Basics" training and assessment plan, organize "Three Basics" training on a regular basis, and organize 2 nursing operation exams and 1 theoretical exam every month to promote the improvement of the professional level and ability of nurses in the hospital.

In short, by carrying out the "Quality Nursing Service" activity, the ward environment has been significantly improved, basic nursing has been implemented in place, the enthusiasm and initiative of nurses have been significantly enhanced, and the quality of nursing care and patient satisfaction have been significantly improved, winning widespread recognition. With unanimous praise from the public, *** in each ward received 8 banners, 176 letters of thanks and commendations, and achieved very good results. In the following work, we will continue to work hard, continue, in-depth, and Actively carry out "high-quality nursing services" to bring our hospital's nursing work to a new level, and we are striving to satisfy patients, society, and the government.