What does the Letters and Calls Bureau do?

The Petition Bureau refers to the department in the government agency responsible for accepting petitions from all walks of life (including letters, visits, calls, etc.) and handling related issues.

The main tasks of the Letters and Calls Bureau include:

1. Accepting letters and calls: accepting letters, visits, calls and other letters and calls from all walks of life, carefully recording the contents of letters and calls and classifying them.

2. Investigation and verification: Conduct preliminary investigation and verification of the content of the petition, understand the situation and grasp the facts, and provide a basis for solving the problem.

3. Coordination and resolution: For petition issues involving multiple departments or multi-party interests, coordinate relevant departments and units to handle them together and promote problem resolution.

4. Maintain stability: Respond to petitioners in a timely manner, answer doubts, resolve conflicts, and maintain social stability.

5. Analysis and judgment: Analyze and judge the petition issues, discover the root and crux of the problem, put forward countermeasures and suggestions, and provide reference for government decision-making.

In short, the main responsibility of the Letters and Calls Bureau is to protect the legitimate rights and interests of citizens, resolve social conflicts, and maintain social harmony and stability.