What is the phone number of the mediator?

There is no unified mediation hotline across the country. Some cities have so-called gold medal mediation hotlines, so the numbers are different. The initial information about the People’s Mediator Association is 86-10-65153318.

Mediators refer to the personnel responsible for mediating civil disputes in the People's Mediation Committee, including members of the Mediation Committee and mediators of the mediation team.

Accept disputes. First, the parties to the dispute take the initiative to apply for mediation; second, the People's Mediation Committee takes the initiative to mediate after discovering the dispute; third, the superior department assigns mediation. After accepting the dispute, if it is discovered that the dispute does not fall within the scope of people's mediation, or if the parties express objections, the parties shall be informed to file a lawsuit in the people's court or submit it to the relevant departments for resolution in accordance with laws and regulations. Disputes that may intensify at any time should be submitted to relevant departments for handling in a timely manner after taking necessary diversionary measures.

Preparation before mediation. First, after accepting a dispute, an investigation must be conducted with the parties, insiders, surrounding people, and the units where the parties work to understand the dispute situation, clarify the nature of the dispute, and formulate a mediation plan; second, the parties must be informed orally or in writing of the nature of the mediation, the nature of the dispute, and the nature of the dispute. principles and effectiveness, as well as the rights and obligations of the parties in mediation activities.

Facilitate the parties to reach a mediation agreement. Carry out persuasive education and persuasion so that the parties involved can accept mediation while knowing the “gains and losses”. If the parties can understand and accommodate each other, the mediator should facilitate the parties to reach a mediation agreement; if they cannot reach an agreement, the mediator should put forward reasonable, reasonable and legal suggested solutions so that they can reach mediation on the basis of voluntariness and equality through negotiation. protocol.