I'm going to the apple store for an interview on Saturday. Please ask someone familiar with the matter for advice.

The position of service expert in Apple retail store is actually the nature of customer service specialist.

The following is the job description and job requirements of this position (quoted in the original text):

Job description:

As the customer service specialist of Apple Store retail store, I helped new users to start using Apple products and provided fast and efficient support for existing users, thus establishing a stable and positive relationship between customers and Apple. When customers need help, you should first quickly assess their situation. Sometimes, you will take advantage of the latest knowledge of Apple technology and immediately provide suggestions or solutions to customers on devices such as iPod, iPhone and iPad. At other times, you will guide customers to seek the assistance of other team members to solve problems satisfactorily. Not only that, you will also provide private training for new customers to help them learn a series of basic operations about photo, video and music projects. When you try your best to provide the best service to customers, when you do a good job in customer service, the whole retail store team will benefit from it. You help Apple maintain a solid relationship with its customers, which is crucial to our success.

Job requirements:

Excellent interpersonal skills-approachable, good at listening, like to communicate with people and establish good relations with customers.

Have customer service experience, understand customer needs, be willing to receive and provide suitable solutions.

When troubleshooting and solving problems, keep calm, take customers as the center, and quickly reassure customers.

You are a person who can think quickly and independently, and at the same time have the spirit of teamwork.

I love Apple's technology. I can skillfully use all kinds of professional and home software of Apple. I believe it can enrich people's lives. I am eager to share this passion with others. With the continuous updating of products, we can still cope with all kinds of changes calmly. And can rotate between different jobs regularly.

Be able to adapt to work arrangements flexibly.

As an HR, I want to remind you that you must pay attention to the above two points, because these two points are their employment requirements and interview basis.

The preparatory work you have to do is:

1. Prepare Chinese and English resumes.

2. Prepare a proper English self-introduction.

Compare and analyze your personality characteristics and skills with the above two paragraphs to see what you are suitable for. What are the disadvantages?

4. Show some advantages of Fit in the interview, make up for the shortcomings of these two days, and strive to make up the shortcomings.

Foreign companies attach great importance to professional image, and your position is also a service position, so you should wear a decent dress (preferably a suit).

6. Do everything I answer, and be modest and polite in the interview. I wish you pass the interview!

Actually, these are all on my public platform. Wechat pays attention to the official WeChat account "Worry-free Job Search" and focuses on professional quality training to make your workplace worry-free!