Papers on human resource management psychology

Stress and emotion have become one of the most urgent topics in enterprise management in the 2 1 century.

The Survey Report on the Physical and Mental Health of Business Managers in China issued by China Entrepreneur Survey System shows that a considerable number of business managers are worried about their physical and mental health, and it is not uncommon for business managers in sub-health state. Operators of small and medium-sized enterprises, state-owned enterprises and young and middle-aged enterprises account for a large proportion, and they all have mental health problems to varying degrees, which are mainly manifested as: too busy at work, too much psychological pressure, exhausted and often irritable; Some business operators have a considerable degree of negative emotions, such as depression, doubt, strong frustration, pessimism and disappointment. Some chronic diseases related to mental health, such as chronic gastritis, hyperlipidemia, neurasthenia, etc., have a high incidence among business operators, and the proportion of several common chronic diseases such as hypertension, hyperlipidemia and chronic gastritis is on the rise. Many business operators feel lonely and seldom get help from psychological counseling experts.

And Beijing Ipsos Enterprise Consulting Service Center is interested in IT > A survey of more than 2,000 employees in the IT industry shows that 20% employees are under too much pressure, and at least 5% employees have serious psychological problems. 75% employees think they need psychological help. At present, China has become a country with a high suicide rate. According to the research report released by the Ministry of Health, the suicide rate in China is about 23 per 100,000, far exceeding the world average of 13 per 100,000.

Human resource management should understand psychology.

Dr. Shi Kan from the Institute of Psychology, Chinese Academy of Sciences said that it is a misunderstanding in human resource management to talk only about improving performance, how to raise wages and how to make employees work more and get less money. Domestic business circles should attach importance to the role of psychology in management. You are an entrepreneur, you must be at least half a psychologist.

Fan Fumin, director of Tsinghua University Psychological Counseling Research Center, said that at present, few domestic enterprises introduce mental health assessment. However, with the improvement of enterprise management level, this situation will also be improved. It can be predicted that stress management and emotional management will become the most urgent topics in enterprise management in China, and psychological counseling services in EAP and other industries will have broad application prospects. In addition, the development of EAP in China should not only pay attention to and solve the problems of employees, but also pay attention to the development of enterprises, which should be in two aspects. In particular, the development of EAP in China enterprises should be mainly aimed at all employees. Because only a few employees really need psychotherapy. Therefore, EAP is developmental, constructive, educational and preventive, and pays attention to the potential development of all employees.

Dr. Zhang Xichao from the School of Psychology of Beijing Normal University told the reporter that EAP service can help enterprises save recruitment expenses and training expenses, reduce improper dismissal, improve the public image of the organization, improve the organizational atmosphere, boost the self-confidence of employees, effectively handle the relationship between colleagues and customers, quickly adapt to the new environment and overcome bad habits. Therefore, EAP can be gradually favored by domestic companies.

A study shows that enterprises can save 5 to 65,438+06 dollars in operating costs by investing 65,438+0 dollars in EAP. Now more than 80% of Fortune 500 companies provide EAP services for their employees.

Surveys at home and abroad show that inappropriate work pressure not only harms individuals, but also harms the health of organizations. More and more attention has been paid to the occupational stress and mental health of employees and their influence on enterprises. Stress and emotion have become one of the most urgent topics in enterprise management in the 2 1 century. Now, a service called employeeasistantprogram(EAP) is entering domestic enterprises.

Previously, a survey on the stress of top managers in China by the Chinese version of Fortune showed that those managers who thought they were under great pressure had the worst physical and mental health and the most serious psychological exhaustion. Managers who think that the pressure is generally even small are in good physical and mental health and have no obvious psychological fatigue.

Professor Shilin from the School of Psychology of Beijing Normal University believes that employees' reaction to stress can be roughly divided into three aspects. On the one hand, it is a physiological reaction, such as fatigue, headache, breathlessness and tinnitus, which are all physiological reactions. There are also psychological reactions, such as anxiety, tension, depression, decreased attention and memory. There are also behavioral reactions, such as increasing the number of cigarettes, losing your temper, and not caring about children's education as before. As for the stressors of employees, they can be roughly divided into three categories: organizational level, personal level and social level. Among them, the personal level is reflected in the perfect tendency, the conflict with colleagues, the conflict with superiors, etc., which stems from the pressure at the personal level. This kind of pressure needs organization and management. Only by making changes from the perspective of this organization, or paying attention to it and making adjustments, can we intervene and manage the pressure.

A study in the United States found that on any day, a person will get sick because of stress, and the annual salary loss is as high as millions of dollars. A study on work stress in Britain found that the cost caused by work stress reached 1% of their GNP. So according to official statistics, it is estimated that stress-induced diseases will cost 80 million working days in Britain every year, and the annual cost will be as high as 7 billion pounds.

Enterprise psychological service can also create benefits.

It is reported that 1999 After the air crash on May 7, 1999, three employees of Xi Yangsen were killed. Janssen Company introduced psychological intervention when dealing with employees' funerals, which aroused widespread concern in the industry. In February 2000, Lenovo invited 10 psychologists to feel the pulse of nearly 1,000 employees in the customer service department. China Development Bank and Daya Bay Nuclear Power Station are also implementing employee psychological training programs.