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Is the lobby assistant of rural commercial bank a regular worker?
Bank lobby manager is an important link for the banking industry to improve financial services and service quality. The position of bank lobby manager involves a wide range of business contents, requires familiarity with almost all banking businesses, and requires high comprehensive quality.
Work content:
Assist in the management and supervision of banking affairs, and correct violations of standardized service standards;
Collect market and customer information, tap key customer resources, and establish long-term and stable relationships with key customers;
Send away customers, ask customers' needs, guide and answer customers' business, handle customers' opinions, resolve conflicts and reduce customers' complaints;
Introduce bank wealth management products and provide financial advice;
Maintain the sanitary environment, maintain the business order, report the abnormal situation in time, and safeguard the funds and personal safety of banks and customers;
Record work log and customer resource information book (key customers) and arrange personnel.
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