What happened to the white-collar couple who returned to their hometown to work as "shop waiters" in the village?

The 28-year-old Xiao Fengle and his wife Xiao Lili were both corporate white-collar workers and worked in Fuzhou, Xiamen, Quanzhou and other places. At the end of 2014, Xiao Fengle accompanied Xiao Lili, who was pregnant, back to her hometown of Meixian to wait for delivery. After the baby is born, there are many maternal and infant products that need to be purchased. At that time, the maternal and infant products in Meixian Market Town were not only small in variety, but also expensive. The young couple who were used to living in the city found it very inconvenient. “The main reason is that they don’t trust these products. As for the quality, I started buying online, and the more I bought, the more experience I gained.” Through online shopping, the young couple came up with the idea of ??opening an online store to help villagers purchase on their behalf.

“I didn’t know that Cuntao had settled in Youxi at the time.” Xiao Fengle said that his father was very happy to know that the young couple planned to stay, so he actively helped to inquire, only to learn that Youxi was It has begun to cultivate and develop county-level e-commerce. In December 2014, it became the first county in Fujian Province where Taobao entered rural areas. Alibaba is recruiting rural Taobao partners. After learning the news, Xiao Fengle signed up as soon as possible, and in April 2015, the couple officially became the "village boy".

Everything is difficult at the beginning. Regarding online shopping, many villagers were worried at first: Is it reliable to have to pay before getting the items? Is the quality reliable? What to do if you are not satisfied... In order to dispel the villagers' concerns, Xiao Fengle helped the villagers advance the payment for the goods, and then paid him after the villagers were satisfied with the goods. When encountering returns, he also advanced and refunded the money to the villagers, within a 5-kilometer radius. Free door-to-door delivery. The high-quality service has accumulated more and more popularity, and Cuntao is getting better and better, with a monthly purchasing volume of 70,000 to 80,000 yuan.

With his impressive performance, in September 2015, Xiao Fengle, as one of the five "Rural Taobao Ace Partners" in Fujian Province, was invited to visit and study at the Alibaba headquarters in Hangzhou. After further study and understanding, Xiao Fengle decided to move out of the original place and open a store to start a business. "I used to rely on a mobile phone store, but over time it no longer adapts to the needs of business development." Xiao Fengle said that everyone can only gather around the 1-meter-long counter to select products, which is very inconvenient. In October 2015, Xiao Fengle moved the Cuntao service site to the downstairs of his home.

2 rooms, more than 50 square meters, 4 computers, the location is spacious, and a room was specially packed with foam mats, guardrails around it, and slides and other toys were bought as a children's entertainment area. Let the children play freely and make it easier for the villagers to choose goods with peace of mind.

As the business volume increased, the couple gradually felt that they had no resources to spare. During the 2016 Spring Festival reunion of junior high school classmates, Xiao Fengle expressed his intention to recruit partners and form a team to operate Village Taobao when talking about his situation. Classmates Xiao Kangqing and Yan Jiahang were very interested after hearing this. After further detailed discussion, they joined the ranks of "village waiters". "This is Cuntao's first attempt to develop into individual industrial and commercial households and e-commerce companies." said Wen Shigan, operations manager of Cuntao Youxi County.

“We try our best to help the villagers purchase good and cheap products. For example, some of the products in Cuntao have a small preferred logo next to them. They are all self-operated stores of this brand. They must cooperate with Alibaba Sign the agreement and pay a deposit of 100,000 yuan." Xiao Fengle opened the webpage and introduced to us that the quality and after-sales service of the selected products are guaranteed. Alibaba has opened a customer service hotline to directly handle after-sales issues and the prices are reasonable.

"I feel very happy working here. I like online shopping very much, and now I can use my talents." Xiao Kangqing said happily. He gained the trust of the villagers here and was touched a lot. Many villagers can actually use mobile apps to shop online, but they always like to come to service stations and let the "village waiters" help choose and give advice.

In 2016, Xiao Fengle’s Cuntao store *** purchased more than 20,000 orders, with a purchase amount of more than 2 million yuan. There are purchasing records for things as large as slides in kindergartens, milling machines for enterprises, as small as needlework and accessories. "Digital home appliances account for 25, travel accounts for 24, home decoration accounts for 15, clothing, shoes and hats account for 14, maternal and infant, and food account for 8 and 6 respectively..." Xiao Feangle said that since its opening, the service station has successively obtained "operating partners" Honorary titles such as “County Top Three”, “Elite Partner”, “County Service Star” and “Taobang Flying Tiger Team”.

In February this year, Xiao Fengle went to Hangzhou to participate in the training of Alibaba’s best star partners (Alibaba Langya List). It is reported that there are 26,000 village shopping partners nationwide, and only 208 "village waiters" participated in this training. Xiao Fengle's service station also won the honorary title of Alibaba's "Model Service Station".

Currently, the service station is operating the WeChat public account "Every Good Day". All the comics on this public account are drawn by Xiao Lili. She hopes: "Use comics to introduce life tips and recommend good products that match the current theme, provide services to villagers, increase the selling points of the service station, and bring more business." ."