Can the handling unit not reply to the questions on the Luzhou government service hotline?

You can't. Even if you can't reply, you will explain the reason.

The mayor's hotline for government service convenience is referred to as the mayor's hotline, which refers to the telephone mayor's hotline, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat and other means set up by local municipal people's governments.

The public service platform specialized in accepting hotline matters provides "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.