Personal practice summary of company customer service: 5 articles.

Personal customer service practice summary in the company 1

I learned a lot in this internship, and I made great progress

Personal practice summary of company customer service: 5 articles.

Personal customer service practice summary in the company 1

I learned a lot in this internship, and I made great progress during this time. I think I can come here as an intern thanks to the recommendation of the school and the acceptance of the company, otherwise I wouldn't have such a growth opportunity. Of course, I got a lot of help during my stay here. If it weren't for the acceptance of my colleagues and the care of my leaders, I don't think I would have integrated into this big family so quickly. And it was during this period that my relationship with you developed by leaps and bounds and soon established friendship with you. And this internship also let me know my own shortcomings and shortcomings that I didn't find before, and also let me understand many truths that I have heard from others but have never experienced in the past. I want to grow up like this, constantly denying my past thoughts and beliefs, and beginning to understand what I once scoffed at.

I always thought I would make a career in the future. I am definitely not an ordinary person. However, with the growth of age and the passage of time, I am also growing up, and I understand that the world does not revolve for me alone, but I am just an ordinary person. I used to think it was difficult to do customer service. As a college student, it is not easy to do customer service. But after working here, I found it is not so easy to be a customer service. As a customer service, you need to memorize your own words and always keep a warm attitude. You also need to be resourceful enough to deal with the thorny problems of callers. I think only by doing this can we be considered a qualified customer service, and a customer needs to pay and master more things if he wants to be an excellent customer service.

The end of the internship period means that I am not far from graduation. I think for a student like me, school is really a place I will miss very much. I don't know what other people's college life is like, but my college is really the happiest and most fulfilling time for me so far. But I have to say that time really flies, and my internship is coming to an end. I am no longer the student who needs to reach out to my parents for money. I need to earn money to support myself. Although I have passed the internship period, I can only be regarded as a barely qualified customer service. I still have many shortcomings, so I need to continue studying to make myself more capable. Although the internship is coming to an end, I also believe that I can work as hard as I do now, keep a low profile and be a qualified employee.

Summary of personal practice of company customer service II

Originally, I thought the internship was far away from me, but some time ago, I heard that the school arranged a campus job fair for our graduating club, and I realized that I had to find an internship before graduation, or I was afraid that I would be looked down upon by teachers and parents. After studying at school for so long, it would be embarrassing if you can't even find a job. However, internships are hard to find. I heard that seniors and seniors were very sad when they were looking for a job. It's difficult to find a job that matches your major, let alone one that you are satisfied with.

To tell the truth, although my own major is popular, popularity does not mean that I can definitely find a job, because there are people like me in Dachuan, and there are so many positions. Unless your personal ability is outstanding, others will not read your resume twice. When I first applied for a job, I submitted resumes to many companies, but only a few companies replied to me. And after the interview, either other companies don't want me, or I'm not satisfied with the working environment and atmosphere. After tossing for more than a month, I finally feel that there is a company that is quite good in all aspects. After the interview, I successfully entered this company and became a customer service staff here.

When I first came to the company, I had a two-week induction training because I had little experience, and then I was assigned to a group in the customer service department to learn from the old employees in the group. My job is to answer the phone calls of visiting customers and deal with the needs of some customers. It seems that this job is relatively simple, but when I started to work independently, I found that my knowledge was a little insufficient, or rather a little useless. After all, there is still a big gap between customer service and my major. Although I am proficient in computer operation, I still don't know much about how to communicate with people, not to mention that I am not familiar with the company's business. It's sad to see my colleagues around me answer the guests' questions quickly and well. Is my standard so low? I'm not a quitter. Although I am not doing well at present, I believe I can win this customer service job after working for a period of time.

Unconsciously, I have been working as a customer service in the company for several months. According to the regulations, my internship is coming to an end. I am no longer the novice who asked everyone around me. Now I have been able to handle work tasks independently and properly, and my personal ability has also improved. This is all the help my job has brought me.

Summary of personal practice of company customer service 3

It's been a month since I left school for an internship. I am the customer service staff of the company. This internship was my first real job, and it also gave me a lot of feelings and realized the real difficulty of the work.

I have been doing customer service this month, and I have been doing customer service since the beginning of simple training. It's the first time I've done this kind of work, and I'm inevitably a little nervous. I occasionally make mistakes when I start working, but I can finish it smoothly after I get familiar with it. Looking back on this month's work experience, I really want to cry. I don't know how hard it is not to work. Seeing others' work is not as good as experiencing the truth yourself.

After I joined the company, all I have to do every day is answer the phone and call the customer. This is my main job, and I spend a lot of time on it every day. I dare not be careless, for fear of offending customers and then making the company lose money. Because it was a phone call, I talked all day, saying that I was thirsty and needed to drink a lot of water to be comfortable, and then I waited by the phone for an incoming call. Sometimes I feel like I'm not myself. My voice is hoarse when there are many phones. After work, I can't even speak. In addition, I have to cooperate with other work, including making some reports, giving them to others, sorting out some documents needed above, distributing them and submitting them to superiors.

During the period, I really felt the hardships of all this, and I have to say that I really have no ability to do this job. I can't help but admire those predecessors who have worked in the company for several years. Sometimes you will meet some very difficult customers. I don't know what to do. I can only deal with them clumsily, and I can only wait for the other party to give up automatically so that I can have a rest. But under such circumstances, it is not difficult to see the answers of the predecessors, and it is not difficult for them to make demands. I am listening to them and giving full play to myself without offending others. I admire them from the bottom of my heart, but this is also the experience of their years of practice. They worked as hard as I did at first. I thought I wanted to give up before, but now I only have more courage to move forward. Even if it is difficult, I don't want to give up easily. Customer service is my first job. I will cherish it and try my best to do it well.

The hard work during this period will only make us understand the cruelty of society. A job is hard-won, so cherish it. No matter how difficult it is, there is always a way to solve it. I think I will study hard the experience of my predecessors, enrich myself, do this internship well, and I won't feel sorry when I graduate in the future.

Summary of personal practice of company customer service 4

As a college student of 2 1 century, I worked as an intern in China Unicom. When I practiced for a period of time, I found that I thought everything was too simple. After all, I was just an intern half a step away from the ivory tower. I can't see the complexity of society clearly, and I deeply feel the pressure of employment.

On the first day of internship in Unicom, my tutor showed me around the working environment, explained the company's rules and regulations, and introduced some business knowledge and workflow. I was arranged to be an intern in telephone customer service. I deeply understand that telephone customer service is not as simple as I thought. My main job is to conduct telemarketing as a telephone customer service salesman of China Unicom and recommend customers to handle China Unicom's CRBT business, which is very stressful. I began to think that telephone customer service is to make a phone call, maintain a good relationship with customers and solve some business problems of customers. Being a telephone customer service is mainly about the art of communication. In a permanent business, how to communicate with customers is worthy of our consideration. You can accumulate experience in practice and apply it in practice to improve your performance and work efficiency.

After several days of training, I have been able to officially take up my post. We are mainly responsible for handling CRBT business for our customers. Pay attention to your tone and language during your internship. For this industry, the most important thing is the expression of language, that is, the art of speaking. First of all, we must pay attention to positive language expression, and don't have bad words that disgust customers. The second is to be concise and to the point. You know, customers may not have time to listen to you, so we have to tell the purpose directly at the moment when customers connect. Also be careful not to say "no". Understand your identity in business introduction. We are the internship telephone customer service staff of Unicom, so we should always pay attention to the corporate image and don't use the mantra. After knowing the art of speaking, it is easy to do it.

Slowly, through the familiarity with the business, continuous efforts, and the help of colleagues and leaders, I have been able to handle the task of telephone customer service skillfully. My performance during my internship has also been unanimously recognized by my leaders and colleagues. This telephone customer service internship can be said to be full, especially thank you for your help.

This telephone customer service internship is very meaningful to me as a college student. In this internship, I learned a lot about the art of speaking and the truth of dealing with people. It was an internship that benefited me a lot.

Summary of personal practice of company customer service 5

After two weeks of call center training, I have a deeper understanding of call centers and customer service representatives, and I deeply feel that it is not easy to be an excellent customer service staff.

This training adopts the form of combining theory with practice. Before the formal telephone training, we had a simple customer service training. The teacher mainly explained the problems that should be paid attention to during the call, communication skills, polite expressions and so on.

After several days of theoretical training, I began to enter the formal call training. First of all, I should be familiar with the script. Because it is a mobile exchange activity, I will be relatively familiar with it, so it won't be too much problem to be familiar with the script. But the most important thing is to make a phone call online. I was still very nervous when I made the first call, and even hoped that the other party would not connect. However, after a few phone calls, I have adjusted my mentality in time, gradually entered the state, and maintained a good mentality. Although the success rate was not high at first, I didn't lose confidence, but regarded this training as a good exercise.

In practice, you will meet all kinds of users and face different customers. Regardless of the attitude of customers, we still need to pay attention to polite language when treating different customers, because our words represent mobile companies, so we should always be polite to customers. Moreover, we should also treat customers with a heart-to-heart attitude. Most of our training time is during customers' rest and work, and sometimes no one answers or hangs up in a hurry after making more than a dozen consecutive calls. When customers are too busy, don't pester them to introduce business, lest it backfire.

At the end of each time, we analyzed our own recordings and others' recordings to understand our own shortcomings so as to improve next time. Through comparison, I found my own shortcomings. At the end of the call, if the call is successful, the conclusion will be full of enthusiasm. If it is not successful, the tone will be less enthusiastic and even a little impatient, which may cause a bad impression on customers. After the improvement, treat every customer warmly, no longer with personal feelings.

After two weeks of telephone training, I learned a lot. Facing the future work, we need patience and unshakable perseverance. We should constantly improve ourselves in our work, and we should also seriously find the problems around us, change the unfavorable situation for ourselves and turn the unfavorable situation into an advantage. In suffering, we will only apply what we have learned, apply what we have learned, and exercise our ability to endure suffering and setbacks. We should also constantly improve our communication skills, have the ability of teamwork, and cultivate ourselves to meet the professional quality requirements of the younger generation with the progress of the times.

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