Why can't I find the details of retirees' transitional supplementary wages when I log on to Shenzhen personal social security website?

First, the unit did not pay the endowment insurance on time. The insurance payment of enterprise personnel is withheld and remitted by the unit, and it is possible that the unit did not apply for insurance. Second, the query content is biased. Only part of the expenses paid by individuals can be found, because the part paid by the unit is included in the overall pension insurance, not in the personal account, so it is necessary to check the part paid as a whole, which is invisible in the social security pension insurance system. Third, registration information. The payment information may be because the previous ID number was 15, and now the system is upgraded to 18, or the system is out of order, so it is impossible to query the personal records of endowment insurance. You can bring your ID card and social security card to the social security department counter, enter your user name and password, and you can query your social security payment details over the years. Fourth, the change of the location of endowment insurance. At present, the pension insurance has not achieved national overall planning. Assuming that the pension insurance is paid when working in a foreign country and there is no pension insurance relationship transferred in a foreign country after changing the work place, it will not be found out. If the merged social security is transferred in the process of social security transfer, it will take 60 working days for the social security funds of the two places to be transferred to the new account.