What is the telephone number of medical insurance card manual service?

The national unified service hotline is 12333.

Please add the area code before dialing in different areas, and the fee will be subject to the local telephone standard. Where there is no hotline, you can call the local social security agency to consult and handle social security card business.

After the establishment of Ministry of Human Resources and Social Security, 12333 was clearly used to provide human resources and social security services to the public. 12333 The telephone consultation service hotline for human resources and social security is an important service platform for people's livelihood.

Extended data

Main tasks of 12333

(1) Strengthen consulting services. Provide 5×8 hours of manual consultation service and 7×24 hours of automatic voice service for the service items in the list of basic public services in the fields of human resources and social security. In areas where manual consultation service has not been opened, the problem of insufficient development of 12333 can be effectively solved by setting up centralized seats in the whole province, seats in different cities and provinces, and coordinated linkage between provinces and cities.

(2) Promote telephone service. Where conditions permit, you can inquire about account information, social security benefits, employment information, work progress and processing results by telephone 12333, and handle basic information registration, social security card loss reporting, password modification, online appointment, filing and registration, etc. Let the masses run less errands; Accept labor security supervision complaints and reports, etc.

(3) Pay attention to the interpretation of policies and regulations. Give full play to the advantages of 12333 telephone service to the masses, publicize policies and regulations and interpret documents in a language that the masses can understand, and guide the masses to correctly understand policies and regulations on human resources and social security.

(4) Public complaints and reports. Local human resources and social security departments have set up complaint reporting options in the function menu on the first floor of the service hotline 12333, so as to unblock the channels for people to express their demands through 12333.

(5) Strengthen the coordination between 12333 and business. All localities should strengthen the collection, analysis and utilization of 12333 consulting data, actively carry out special research according to the hot and difficult issues in the calls of the masses, strengthen data analysis, gain insight into people's livelihood needs, and prepare analysis reports to provide decision-making reference for the business departments of government agencies to judge the situation, improve policies and monitor public opinion.

(six) do a good job in the service connection between government hotlines. Local human resources and social security departments should do a good job in the self-construction of 12333 and the connection service between 12333 and other government hotlines in accordance with the principle of "parallel answering and linkage service", and the connection schemes of local cities should be reported to the provincial human resources and social security departments before implementation.

Reference source: Baidu Encyclopedia-12333

Official Website of Ministry of Human Resources and Social Security-Opinions on Further Promoting 12333 Development and Promoting Public Services of Human Resources and Social Security for Convenience.