Social Security Hotline 12333

12333 hotline function and service content

12333 The social security hotline mainly provides information about the participation, payment and treatment of social insurance such as basic old-age insurance for enterprise employees, industrial injury insurance, basic medical insurance for urban employees, basic old-age insurance for urban and rural residents, and old-age insurance for provincial organs and institutions; Personal employment and unemployment registration information, enjoy employment support information query; Self-service loss reporting of social security cards, and progress inquiry of social security card making; Public services such as medical institutions, pharmacies, medical insurance drugs, diagnosis and treatment catalogues and other information inquiries.

The telephone consultation service of human resources and social security has played a great role in people's livelihood services. It not only becomes an important way for the broad masses to understand the information of labor security policies and safeguard their legitimate rights and interests, but also provides an important reference and basis for policy formulation, and also provides a channel to alleviate or solve problems, thus dissolving contradictions in the bud. At the same time, there are still some problems in system construction and business development in various places, which are mainly manifested in: the lack of unified standards and norms for system construction and business development; The form and content of telephone consultation service need to be further improved; Further research is needed in the interconnection of telephone consultation service systems in various places, the business collaboration between telephone consultation service system and core business system, the interaction between telephone consultation service system and 12333 website, and how to bring personnel services into the scope of telephone consultation service.

At present, 12333 Zhixuntong has covered 10 policy information such as endowment insurance, maternity insurance, labor relations, labor remuneration and employee welfare.

The establishment of Ministry of Human Resources and Social Security has brought new opportunities for the development of telephone consultation service center, and at the same time put forward higher requirements for the construction of telephone consultation service system.

Shen Lang Science and Technology keeps pace with the times, and develops an upgrade kit for intelligent call centers, which can help government call centers to save costs to the maximum extent when transforming from traditional call centers to intelligent call centers. The reformed 12333 hotline consultation system has the following functions: