The social security card account balance is rich and available, and the balance is zero.

The medical insurance institution has not made the transfer, the inquiry method is incorrect, and the payment grade and type are limited.

1. The medical insurance agency has not transferred the funds: the insured has just got the medical insurance card, but the medical insurance agency has not officially transferred the funds to your personal account.

2. Incorrect inquiry method: the social security card contains two accounts, one of which is a bank card account. If you check the balance at ATM, and you have not used the bank card to pay or withdraw money before, the balance displayed will be the amount in the bank card, not the amount in the medical personal account.

3. Limit of payment grade and type: When flexible employees pay according to the lowest grade or urban and rural residents participate in basic medical insurance, special medical personal accounts are not set up in some areas.