5. Service window self-examination and self-correction report

# Report # Introduction In a blink of an eye, time flies and the work has come to an end. Looking back on the achievements and shortcomings of our work during this period, we summarized them into a self-inspection report. The following is the self-examination and self-correction report of the service window, welcome to read!

1. Self-inspection and self-correction report of service window

In order to implement the requirements of the Notice on Launching the Special Inspection Action for Improving Window Services compiled by the municipal government, and in combination with the special action of establishing a national civilized city and standardizing government affairs disclosure in Baoshan District (hereinafter referred to as "creating rights"), Gaojing Town Community Affairs Acceptance Service Center has carried out a series of self-inspections against the inspection requirements and contents. The report is as follows: 1.

Strengthen organizational leadership and form a joint effort for rectification. According to the work requirements of the Notice, the leading group of the center held a special meeting for all staff in time to convey the spirit of the document and unify their thinking and understanding, and set up a special rectification leading group with Secretary Yang Yunfen as the team leader, Director Yan Huawei as the deputy team leader and heads of various departments and offices as members. The regular meeting system of "team weekly meeting, middle-level monthly meeting and all-staff quarterly meeting" shall be implemented, and two backbones shall be sent to check the internal and external environment and window service of the center every day, and report and record the problems found in time.

Strong work measures, self-inspection and rectification in place. Insist on ideological education, inspection and rectification, setting a model, accountability and improving the mechanism throughout, which is divided into four steps: publicity, self-examination, rectification, supervision and accountability, and summary and promotion. Implement the specific person in charge and implement it at different levels. Members of the leading group took the lead in self-examination, discussed collectively with all departments and offices, and combined with their respective responsibilities, investigated the problems by combining self-examination and mutual investigation, forming a strong joint force for the center to promote governance work from top to bottom, and studied and formulated corresponding rectification measures according to the investigation results, insisting on rectification while checking, strengthening rectification measures and rectification effects, and ensuring that rectification was in place.

Second, the problems found

Our window construction standardization work has some shortcomings while conscientiously implementing the existing work system and observing the existing work discipline.

(A) the standardization of window services needs to be strengthened. In daily work, there is a phenomenon that the service tone lacks temperature for the business with wide business volume; In the reception process, civilized and standardized language is not used as required, that is, when receiving residents, the first greeting is not standard Mandarin.

(2) window service discipline needs to be strengthened. In the gap period of window service, the phenomenon of watching mobile phones still occurs from time to time; During the reception, the work enthusiasm and mental state are not full, and the phenomenon of laziness and slowness still exists; If you don't press the "Stop Service" button when you leave your job temporarily, there will be a phenomenon of "leaving your job with an empty window".

(3) The internal and external environment of the center needs to be strengthened. Because the center is close to residential areas, residents gather to play cards, smoke collectively, throw cigarette butts and garbage. In the health contract area outside the center, black advertisements are posted and sundries are piled up from time to time; Equipment maintenance in the service hall was not followed up in time.

Third, rectification and implementation.

In view of these problems found, the center foreman team attached great importance to them and actively implemented the rectification:

First, pay close attention to improving the quality of window service. Carry out "business micro-forum" and special business training to improve the comprehensive business ability of window staff; Strengthen the polite language and service standard of window reception service, and formulate industry service standards. All kinds of windows implement "five systems", "four openness" and "three brightness", that is, the first question responsibility system, the whole process responsibility system, the one-time notification system, the timely completion system and the accountability system; Make the procedures open, the basis open, the time limit open and the results open; The window service should be bright, bright and bright, and strive to make the people who handle affairs run less once, queue less once and wait less for one minute.

Second, adhere to the selection activities of "model political style" and "advanced workers", create an atmosphere of "striving for Excellence", strengthen the service awareness of employees, and improve the overall service management level. At the same time, establish a resident complaint book, get to know the opinions and suggestions of the masses at the first time, and deal with them in time. Especially for the problem of window service attitude reflected by the masses, as long as residents have complaints, they should check and solve them on the spot, resolve conflicts in time, and give oral criticism and education to employees with problems. If the circumstances are serious, give it to informed criticism in the center, and truly "everything is implemented and everything is echoed".

Third, actively improve environmental sanitation and actively help "innovation" work. We put up posters in prominent positions in the publicity column and service hall outside the center, and set up the slogan "Chuangquan" on the electronic display screen of the hall, which is scrolled to create a strong atmosphere of "Chuangquan"; The Central Blue Vest Volunteer Service Team carried out a major rectification of the external environment, eliminating small advertisements and cleaning up sundries; Arrange personnel to clean up the front and back office sanitation and create a good window image; In addition, the equipment in the service hall was uniformly inspected and replaced to ensure the normal operation of the equipment.

IV. Next Work Plan

First, it is further strengthened from three aspects. The service window of the acceptance center should further strengthen the service concept of "people-oriented" and "integration into blood"; Further enhance the practical ability to solve the problems of "blocking points", "pain points" and "difficulties" of the people; Further strengthen the use of the Internet and big data, and increase the means and methods of handling business.

The second is to conduct a comprehensive investigation, establish a reform and eliminate risks. The service window of the acceptance center should focus on five aspects, check discipline and strictly implement service requirements; Check the facilities and constantly optimize the service environment; Investigate blocking points and continuously improve the service experience; Check loopholes and make every effort to ensure the safety of funds; Investigate hidden dangers and improve the working mechanism of emergency response and public opinion response.

The third is to deepen the mechanism, plan the long-term and establish a long-term mechanism. The handling service windows of the acceptance center should combine the normalized theme education of "two studies and one work", further implement the long-term mechanism construction of window unit style required by the "312" standardization construction, and enhance the convenience and humanization of services; Form a responsibility system of "starting from me", and extend the tentacles of "starting from me" to every employee.

In the future work, we will persist in taking root at the grassroots level, constantly promote the work of the acceptance center to develop in the direction of "standardization of work, refinement of processes, branding of projects and humanization of details", deepen the service concept, enhance the effectiveness of work, overcome the weaknesses in work, continuously improve people's satisfaction, sense of gain and happiness, shape a good image of window units serving the people, and realize the true meaning of "serving the people" with the most practical measures.

2. Service window self-examination and self-correction report

According to the requirements of the Notice of the Provincial People's and Social Welfare Department on Carrying out Special Inspection on the Work Style of Window Units in the People's and Social Welfare System, our bureau attaches great importance to it, carefully arranges the deployment, takes the work style construction as the starting point, carries out all-round self-examination and self-correction work from the aspects of service norms, discipline requirements and service terms, and issues the "Form for soliciting opinions on the work style construction of window units in the people's and social departments" to the masses, and carries out rectification work in a solid manner in view of the outstanding problems. The self-inspection report is as follows: 1. Self-inspection.

In recent years, our bureau has intensified its services around social insurance, employment services, labor rights protection and other basic links, enhanced people's awareness, improved work style, improved work efficiency, strictly administered according to law, and continuously improved the comprehensive service level of window units with the satisfaction of the masses as the main goal.

(a) to strengthen standardized management, strict administration according to law. First, constantly establish and improve the internal management system. In order to standardize and institutionalize the service window of our bureau, the Compilation of Organ Management System was compiled and issued, covering many sections such as party building, administrative management, internal management and organ efficiency, which unified the system norms and effectively prevented unfair handling and abuse of power for personal gain. The second is to clarify job responsibilities and workflow. According to the needs of social security, employment, supervision and other business development, each handling link has a business flow chart, which clarifies the responsibilities of each service window, forms a working mechanism with clear rights and responsibilities and standardized business, and promotes staff to handle affairs impartially and administer according to law.

(two) a solid work style, excellent window image. In order to improve the quality of window service and improve the satisfaction of the masses, our bureau has formulated a series of service standards to achieve "four prohibitions", that is, to act in strict accordance with the law and regulations, and to prevent the phenomenon of favoritism and ultra vires; Strict information management, put an end to the phenomenon of revealing the privacy of service objects; Stick to your post during working hours, earnestly perform your duties, and put an end to the phenomenon of "empty windows" without authorization; Maintain full work enthusiasm and mental state, and eliminate laziness. The window staff of our bureau can adhere to principles, abide by rules and regulations, and behave in a standardized way, showing the good spirit and industry image of the human and social departments.

(three) open and transparent, won the praise of the masses. In each service window, "three bright and one bright" and "four open" are implemented, that is, window units and their staff should show their identities, standards and standards, so as to make procedures, basis, time limit and results public, and strive to make the people working in window units run less, queue less and wait less for one minute.

Second, the existing problems and efforts

(1) further emancipate the mind.

First, there is not enough investigation and research. There is a lack of in-depth investigation and research and targeted solutions to the groups, their ideas and requirements, employment services and social security problems and problems in the business radiation area of our bureau. Therefore, although we have done a lot of things, the key problems have not been solved, which is half the effort. Second, the implementation policy is not flexible enough. In the self-examination, although there is no phenomenon of eating, taking, getting stuck and needing, there are still limitations in the handling of some problems and the implementation of policies is not flexible enough. Therefore, we should take a warning in self-examination and improve our working methods and style. Third, the ability of social security to build itself is insufficient. The existing hardware construction is not enough, especially the talent service exchange construction, the foundation is weak, the service items and capabilities are not strong, and the socialization and specialization pattern has not yet formed. In view of the above problems, our bureau will focus on strengthening team building, strengthening system construction, strengthening work style construction, changing working methods, and making every effort to build a "Sunshine People's Society".

(2) Further strengthen service awareness.

At present, there are some complicated procedures and links in some business management of our bureau; Some window departments still have some problems, such as simple working methods, low enthusiasm for the masses and lack of passion in their work. This fully shows that our subjective initiative in serving the grassroots and the masses is not enough, and our working methods and measures need to be improved. To this end, we instructed the relevant window units to seriously find out the problems, formulate rectification measures, clarify the objectives, and put the responsibility on people. On this basis, we require all window units to conscientiously implement the relevant regulations and requirements of the higher authorities on style inspection according to the opinions and requirements of the masses, and make more efforts to satisfy the masses.

(3) further improve efficiency.

In view of the inefficiency of some window units, we first carried out ideological education and style rectification in relevant windows, organized all comrades to conduct in-depth and detailed analysis and self-examination, and seriously reflected on the questions raised by the masses. Objectively speaking, because some clerks are not relatively fixed, the managers are unfamiliar with the business and the error rate is high, which leads to the phenomenon that clerks run one more thing, which in turn leads to dissatisfaction and resistance. Moreover, because some policies are publicized early and promulgated late, the popularization of policies is out of touch with the implementation of policies, and the masses expect to implement them as soon as possible. However, in handling, it can only be organized and implemented after the introduction of higher-level policies, and the functions of some work items have been transferred without the knowledge of the masses. Subjectively, due to the shortage of manpower, there are many people who come to handle affairs, and the phenomenon of poor hospitality, no greeting and neglect of one thing does exist. On the other hand, there are many policies and regulations, and people who come to consult policies and regulations or petitioners can't get through after repeated explanations. It takes a lot of time to receive such petitioners. In practical work, there are some phenomena such as poor service, impatient explanation and slow attitude. To this end, we have carried out rectification in the social service window, requiring relevant window units to seriously reflect and rectify within a time limit.

(four) to further improve the openness of government affairs.

We have done a lot of government affairs publicity work on social hot and difficult issues such as social insurance and employment placement that the masses care about, and achieved certain results. But we still have some shortcomings. In this regard, window units are required to further clarify their responsibilities on the basis of existing work, standardize the public carriers, procedures and contents, increase the transparency of work, and accept supervision by the masses. In the work of making government affairs public, as long as it does not involve state secrets, everything that can be made public is made public. Social insurance policies, recruitment of public institutions, resettlement of retired soldiers, professional title evaluation and other work are carried out in strict accordance with legal procedures, and the procedures, completion time limit and results are made public to the public. Through these measures, we will further promote the openness of government affairs and improve work efficiency.

Third, the rectification measures

(A) to strengthen learning and training, improve the quality of the team.

First, we should enrich the learning content. Focus on studying labor contract law, social insurance law and other laws, regulations and professional knowledge to further improve the professional level and ability of cadres and workers; Actively carry out professional ethics education, special discussions, special reports and field visits and other educational activities, cultivate cadres and workers' correct outlook on life and values, and enhance their awareness of fighting corruption and promoting honesty. Second, we must innovate the form of learning. Adhere to the "five-week class" learning system, and adopt various forms such as combining self-study with concentrated learning, combining special lectures with special discussions, and combining out-of-town visits with training to improve the pertinence and effectiveness of learning. No less than 20 learning and training courses were held throughout the year. Third, we should enhance the learning effect. Learning and training should be planned, attended, recorded and studied. The office checks notes once a month, organizes exams every six months and organizes knowledge contests every year. Those who fail once should take a make-up exam, and those who fail twice in a row should receive full-time training. Effectively translate the learning results into work ideas, work measures and work skills.

(two) to strengthen the system construction, strengthen the sense of responsibility.

The first is to implement the service system. Each department, in combination with the actual business, determines matters, time limit for completion, and policy basis. , compiled and summarized by the office, announced to the public after the audit of the bureau party group, and accepted the supervision of all sectors of society. The second is to strictly improve the system. On the premise of implementing laws and regulations, reduce service items as much as possible and ensure that they are completed within the prescribed time limit; The third is to implement the first question responsibility system. Questions and requirements put forward by consulting and handling personnel should be accepted in a timely manner. Those who are not within the scope of their duties should actively help contact and make good contact. The fourth is to deepen the working system of AB post. Advocate and train employees to be versatile, and all departments and positions should determine the AB angle to ensure the normal operation of all work and prevent customers from going astray. The fifth is to implement a one-time notification system. It is necessary to further sort out the work flow, prepare service guides, issue clear cards, and inform the work situation at one time to provide convenience for the clients.

(3) standardize behavior and improve service level.

The first is to deepen the openness of government affairs. Strictly implement the relevant provisions of the "Regulations on the Openness of Government Information", and disclose service items, procedures, policy standards, work trends, etc. Open to the public in time through information, websites, public columns, news media, etc. In accordance with the law. At the same time, set up a supervision desk in each service window, implement posting and publicity, and accept supervision by the masses. The second is to deepen guidance. Each department clearly has a professional and high-quality staff who is responsible for answering calls and consulting. A consultation and guidance desk is set up in the lobby, and personnel from all departments take turns as consultation and guidance staff to guide the masses throughout the process, changing passive work into active service, and further improving work efficiency. The third is to strengthen grassroots research. Team members and relevant business departments should go deep into the grassroots and the masses, solicit opinions and suggestions extensively, and effectively help solve practical difficulties in the production and life of grassroots, enterprises and the masses. We must conscientiously do a good job in letters and visits from the masses, unblock the channels for expressing social conditions and public opinion, handle contradictions and disputes in a timely and efficient manner, and earnestly safeguard the legitimate rights and interests of the masses and social stability. The fourth is to unblock information channels. Carry out large-scale "sunshine service" activities such as policies and regulations propaganda and talent exchange meetings for more than 4 times throughout the year; Compile and distribute government information in time, improve the official website of human resources and social security in Huanghua City, further broaden the channels for the masses to obtain policy information, and improve the level of public opinion propaganda.

(4) Deepen internal management and establish the image of the organization.

Strictly implement the system of going out for sign-in, sick leave approval and leave cancellation; It is forbidden to be late, leave early, string posts, and leave without leave; It is forbidden to use computers, telephones and mobile phones during working hours to engage in various activities unrelated to work, such as chatting, watching movies, playing games and stock trading; It is strictly forbidden to participate in any form of gambling activities; It is forbidden to drink alcohol at noon on non-special working days and eat and drink at the grassroots level; It is forbidden to eat and take cards and abuse power for personal gain; It is strictly forbidden to ignore the masses, be arrogant in style, be rude in speech, or make things difficult for the clients.

(5) Strengthen supervision and assessment, and improve the incentive mechanism.

The first is to strengthen internal supervision. The inspection team is composed of members of the bureau leadership team of the leading office, and makes unannounced visits to the discipline, work style, work efficiency and service quality of the organs from time to time, and informs them in writing. The second is to improve external supervision. Set up a mass suggestion box, a hotline for reporting, and an online opinion window, with a special person responsible for collecting and sorting out opinions. Hold a service object satisfaction evaluation meeting once a year. At the same time, NPC deputies, CPPCC members, representatives of enterprises and the masses are invited to form a social supervision group to supervise and inspect the efficiency of various service window organs, hold regular discussions and exchanges, solicit opinions and suggestions from all walks of life, and find and rectify them in time. The third is strict reward and punishment measures. For those who are enthusiastic in service, outstanding in performance and well reflected by the masses, set a typical example, commend and reward them, and serve as the basis for annual assessment; For dereliction of duty, dereliction of duty, violation of law and discipline, and bad working attitude, depending on the seriousness of the case, disciplinary actions such as warning, off-the-job training and dismissal will be given.

3. Service window self-examination and self-correction report

According to the self-inspection report of standardized service in the toll window and the instructions of Changtai Company, our hospital decided to carry out standardized service compliance activities in the toll window. According to the spirit and requirements of the Notice on Doing a Good Job in the Assessment of Standardized Service of 20xx Annual Toll Window, our hospital set up an assessment institution at the first time and formulated the Detailed Rules for the Assessment of Standardized Service of Toll Window. In accordance with the requirements of standardizing service operation, promoting team assessment and improving business level, our hospital conducted a comprehensive self-examination of the toll room from hardware and software, and effectively rectified the existing problems. At this stage, the work measures and situation of self-inspection are summarized as follows: First, we attach great importance to standardizing service awareness and strengthen the political and ideological education of employees.

On August 18, our hospital quickly held a full-charge meeting, which conveyed the spirit of the document "Notice on Doing a Good Job in Standardized Service Assessment of 20xx Annual Charge Window", defined the operating standard of standardized service of charge window, established and improved the daily supervision and inspection mechanism, improved the professional and technical level, standardized the charge discipline, and achieved "three services" and "five unifications". At the same time, insist on improving the political and ideological education of employees; Give full play to the vanguard and exemplary role and leading role of party member and the League members, adhere to the civilized service study of the team, make employees correctly understand the importance of civilized service in their work, love their posts and be dedicated in their ideological actions, and be a new force. Establish the spirit of being based on one's own duties, taking the lead actively and being brave in dedication among employees.

Secondly, work hard on the specific learning measures of standardized service standards.

The second and fifth study hours every week, carefully organize the staff in the institute to learn the detailed rules for the assessment of standardized services in the charging window. All the staff attached great importance to it and studied chapter by chapter in the second and fifth study hours. Everyone listened carefully to the assessment rules, had a heated discussion, and expressed opinions and suggestions on the implementation of the norms. In order to make this activity not only a top-down achievement, but also really stimulate the enthusiasm of employees and improve their understanding, we strive to effectively implement the spirit of standardization in the thoughts and work of each employee. At the same time, organize employees to examine their own service deficiencies from the perspective of car owners, and carry out self-examination and self-correction discussions, so that employees can realize that service quality and car owners' satisfaction are decisive factors for the success of enterprises, and thus devote themselves to their work with high enthusiasm and consciousness. Finally, we have strengthened the inspection and supervision of employees' daily operations, especially in terms of dress and civilized language, and strengthened the praise of advanced individuals in the activities of meeting the standards. Through the above measures, employees have realized the consciousness of improving service level ideologically.

Third, strengthen the maintenance of hardware service facilities and environment.

Our hospital inspected and maintained the environment and facilities of toll stations and squares, and contacted relevant departments to adjust facilities such as lighting, electricity and wires to ensure the normal use of equipment. Strengthen the inspection of the health duty system of the internal sentry box to ensure that the desktop and internal items are placed in accordance with the regulations, so that the windows are bright and clean. In addition, we have repeatedly organized the staff of the whole hospital to thoroughly clean up the toll station environment, to ensure that no corner is missed, and to create a clean and tidy charging place for car owners and employees.

Finally, seriously carry out standardized service feedback survey.

Investigate car owners' satisfaction with our civilized service, solicit corresponding opinions and suggestions, and conduct a questionnaire survey on car owners' service satisfaction.

To sum up, after careful summary and evaluation, our hospital believes that it has reached the standard, and now we apply to the bank leaders for approval.

4. Service window self-examination and self-correction report

In order to further improve the window image and service quality of our community social service center, according to the spirit of the document "Detailed Rules for the Evaluation of Democratic Appraisal Grassroots Stations", with Scientific Outlook on Development as the guide and the satisfaction of the masses as the goal, a series of window services have been carried out. Now, based on the actual work, the self-inspection situation is reported as follows: 1. Strengthen leadership, strict supervision and inspection. The social affairs center shall, in accordance with the principle of improving the level and quality of window service, clarify its responsibilities and designate a special person to be responsible. Strengthen window services through on-site inspections, spot checks, unannounced visits, etc. For staff who do not pay attention to their thoughts and work poorly, point out problems in time and criticize and rectify them.

2. Optimize the environment and improve service quality. The service hall is clean and tidy, with no dirty, disorderly and poor phenomena, and the service facilities are basically complete. When receiving the masses, every window worker should "put himself in the other's shoes" and push our work with the feelings of the clients. Do it: warmly receive, standardize words and deeds, do it immediately according to procedures, help those with incomplete materials, resolutely put an end to the phenomenon of "ugly face, ugly words and difficult things", actively provide business consulting services for service units and individuals, and truly make the clients feel satisfied and happy with their quality services.

3. Improve the system and promote administration according to law. Standardize the window business to make the registration text format scientific and rigorous; The operation process is standardized, standard and clear. Combined with various resources, accept the evaluation and supervision of the masses on window service. Organize all staff training, integrate various systems into the actual work of the window, and further improve the service quality of window acceptance.

4, pay close attention to the window service work style, discipline and clean government construction. Strictly grasp the management of window personnel, strictly implement the work system of window personnel, and try our best to put an end to problems such as being late for work, leaving early, leaving the post without permission, and surfing the Internet for entertainment. Strictly grasp the service attitude, take the principle of "benefiting the people, facilitating the people and being close to the people", and serve the employees sincerely, sincerely and patiently. Strengthen internal supervision, standardize the power operation mechanism, take the initiative to accept external supervision and accept the supervision of the masses.

5. Service window self-examination and self-correction report

In 20xx, with the care and support of leaders at all levels, under the correct guidance of the county optimization office and the administrative service center, and with the joint efforts of all business departments and the staff of the center, the administrative service window of the Urban and Rural Planning Department examined and approved the planned construction projects in strict accordance with the Urban and Rural Planning Law, the Administrative Licensing Law and other laws and regulations, and the planning office window of the administrative service center accepted all kinds of planning examination and approval items throughout the year. No customer complaints were received throughout the year, and the settlement rate and customer satisfaction rate remained at a high level. The self-inspection report on the work in the past year is as follows: 1. Main work and achievements.

(1) Simplify work links, innovate service methods, and strive to improve the service level of the center.

Combined with the actual planning work, our bureau has vigorously reformed the administrative examination and approval system, innovated the service mode, and constantly created a standardized, efficient and convenient administrative service environment. In line with the principle of linking examination and approval with service and linking examination and approval with responsibility, we will implement a one-stop administrative examination and approval mechanism for examination and approval, sincerely solve practical problems for the masses, conscientiously implement all administrative examination and approval projects in the center, authorize administrative examination and approval functions, centralize planning administrative examination and approval functions in the administrative service center, and solidly promote the comprehensive and scientific development of planning work.

(two) in strict accordance with the requirements of the window salesman A and B post system.

I set up a post and a post for salesmen in the window in strict accordance with the requirements, and further clarify the personnel of post A and post B. When the employee in post A is absent due to meetings, business trips, etc. , immediately replace the personnel at post B, and ensure that the window is not absent from work every day. Avoid the stagnation of daily business acceptance caused by a staff member's personal factors, and put an end to the phenomenon that the people who handle affairs "can't find people, can't wait for people, and can't do things". This system has been well received by the people who handle affairs, truly thinking of the people, and the satisfaction of the people has been greatly improved.

(3) Standardize procedures and improve service quality.

My office requires that all projects involving administrative examination and approval be accepted in the administrative service hall, and all charging items should be handled in the hall, and the first inquiry responsibility system should be strictly implemented. Warmly receive the people and construction units who come to consult and handle affairs, patiently answer the consultation questions for the client, and inform the procedures and materials required for the declaration at one time. There is no phenomenon of overdue parts and outbound charges throughout the year. The units or individuals who come to my window to handle affairs are very satisfied with the service attitude of my window staff.

Second, the main problems

(1) has double acceptance.

There are many kinds of urban planning work, involving many professional norms and accurate data requirements. Moreover, due to the short establishment time of our office, insufficient personnel and fewer professionals, the staff stationed in the hall do not know much about urban and rural planning. Therefore, planning-related business must be handled through the internal business department of our bureau, and some examination and approval items even have to be reported to the county planning commission for study, which leads to some examination and approval items being "accepted at both ends" and "run at both ends", which increases the workload and difficulty of work.

(2) Inefficiency.

All the examination and approval items in our office are subject to a four-level examination and approval system, that is, all departments issue audit opinions and report them to the competent director, director and county magistrate for examination and approval, and some even go to the county planning commission for research. All examination and approval items need to be reviewed, signed and sealed by the unit, which leads to the fact that all examination and approval items cannot be handled on the spot and the efficiency is not high enough.

Third, the next work plan

(1) Under the guidance of Theory of Three Represents, thoroughly implement Scientific Outlook on Development, adhere to the principles of "simplification, unification and high efficiency" and "opening one window to the outside world" according to the Urban and Rural Planning Law, the Administrative Licensing Law and other laws and regulations, further innovate the working mechanism, strive to improve the efficiency of administrative services, and creatively focus on the target requirements of "standardized behavior, coordinated operation, openness and transparency, convenience and high efficiency".

(2) Further standardize the examination and approval items, standardize the management of fees, and in accordance with the principle of "what goes in must go out", require all examination and approval items to be handled in the window from acceptance to fees and then to completion, and put an end to the phenomenon of acceptance at both ends. The convenience required by enterprises and the masses, at the same time, the accepted matters must be completed on time.

(three) improve the system construction and promote the orderly management of window work. On the basis of the original formulation of relevant systems, we will further improve it, make the examination and approval procedures operate scientifically, and make it clear to the masses and enterprises. Through the construction of relevant systems, the service level and work efficiency will be continuously improved.