The medical insurance card is frozen. Where can I thaw it?

After the medical insurance card is frozen, it is usually necessary to unfreeze it at the social security card service outlets or medical insurance management departments in the region. These departments are the main institutions responsible for the management of medical insurance cards, and they will review their applications and unfreeze new medical insurance cards.

First, go to the social security card service outlets.

First of all, it is necessary to determine the specific location of social security card service outlets in this area. This can usually be obtained by consulting official website of the local social security bureau or medical insurance bureau, telephone consultation or going to relevant institutions in person. When you arrive at the social security card service outlets, you need to bring personal identification (such as ID card and household registration book). ) and medical insurance card, explain to the staff that the medical insurance card is frozen, and fill in the relevant unfreezing application form.

Second, submit an application for thawing.

After filling out the unfreezing application form, it needs to be submitted to the staff of the social security card service network together with the personal ID card and medical insurance card. The staff will review the application and verify the identity information and the reason why the medical insurance card is frozen. If approved, the medical insurance card will be unfrozen and can be used for medical expenses settlement again.

Third, matters needing attention

When applying for unfreezing the medical insurance card, you should pay attention to the following points:

1, be sure to bring a complete personal ID card and medical insurance card so that the staff can accurately verify their identity information and medical insurance status.

2. Fill in the thawing application form truthfully, and provide true and accurate personal information and freezing reasons.

3. Abide by the rules and procedures of social security card service outlets and wait patiently for the audit results.

To sum up:

After the medical insurance card is frozen, it needs to be unfrozen at the social security card service outlets or medical insurance management departments in the region. When applying for thawing, you need to bring your personal identification and medical insurance card and fill in the relevant thawing application form. The staff will review the application and unfreeze the medical insurance card after the approval.

Legal basis:

People's Republic of China (PRC) social insurance law

Article 82 provides that:

Social insurance agencies shall, in accordance with the provisions of the state, approve social insurance benefits. Any organization or individual has the right to report and complain about violations of social insurance laws and regulations.

Social insurance administrative departments, health administrative departments, social insurance agencies, social insurance fee collection agencies, financial departments and audit institutions shall, within the scope of their respective functions and duties, handle reports and complaints according to law; If it is not within the scope of responsibilities of the department or institution, it shall be informed in writing and handed over to the department or institution that has the right to handle it. Departments and institutions that have the right to deal with it shall deal with it in time and shall not shirk it.

Article 83 provides that:

If the employing unit or individual thinks that the behavior of the social insurance fee collection agency infringes upon its legitimate rights and interests, it may apply for administrative reconsideration or bring an administrative lawsuit according to law.

The employing unit or individual may apply for administrative reconsideration or bring an administrative lawsuit against the social insurance agency for failing to handle social insurance registration, approve social insurance benefits, pay social insurance benefits, handle social insurance transfer and connection procedures or infringe upon other social insurance rights and interests according to law.