Zhengzhou Social Security Bureau Telephone

Zhengzhou Social Security Bureau Tel: 037 1- 12333.

"12333 Zhixuntong" intelligent service system organically integrates the knowledge base of 12333 telephone consultation center and the massive information resources of the portal website of the Municipal Human Resources and Social Security Bureau, emphasizes the "dialogue" service mode of human-computer interaction, and realizes the innovation of online consultation form and interactive process of the website.

In 2003, the former Ministry of Labor and Social Security applied to open the national labor and social security telephone consultation service special number "12333".

development direction

The establishment of Ministry of Human Resources and Social Security has brought new opportunities for the development of telephone consultation service center, and at the same time put forward higher requirements for the construction of telephone consultation service system. Our department will jointly promote the construction and business development of telephone consultation service system from the following aspects.

1. Relying on the scientific and technological project of "Research on Key Technologies of Labor and Social Security Service Business and Information Technology System and Its Major Application", * * * has formulated standards and specifications such as service facilities, service terms, business processes and knowledge base to guide the construction of telephone consultation service centers around the country.

2. Focus on the publicity of telephone consultation service, determine the unified logo, and cultivate the concept and habit of "looking for 12333 in case of human resources and social security problems" among the public, so as to make 12333 a household name.