What is the social security hotline?

The enquiry telephone number of social security card is 12333, which is a common enquiry telephone number of social security related information all over the country. 12333 telephone consultation service adheres to the service concept of listening to public opinions and serving people's livelihood, and provides public services such as policy consultation, information inquiry, service guide, online acceptance, complaints and reports in the fields of human resources and social security.

According to "20 18 Essentials of Telephone Consultation Service for Human Resources and Social Security", on speeding up the informatization construction;

1, accelerate the construction of national integration. Start the construction of ministerial-level 12333 telephone consultation service platform, and all localities will do a good job in the networking and docking of departmental and provincial systems in accordance with the requirements of provincial concentration, and gradually form the data interaction mechanism and linkage service capability of the integration of ministries, provinces and cities.

2. Improve the knowledge base. Improve the information collection and editing mechanism, standardize content classification, unify information sources, and unify answers to ensure the accuracy and effectiveness of consulting services. Construct an all-round open intelligent knowledge base suitable for different online and offline service channels, and strengthen the supporting role of the knowledge base.

Expand information (1) and strengthen organizational leadership. Human resources and social security departments at all levels should attach great importance to 12333 telephone consultation service, formulate work plans, and promote the implementation of all work. Strengthen the construction of institutional entities, enrich the team and ensure the treatment of consultants. Establish and improve the financial capital investment mechanism, expand the sources of funds, and form a diversified capital investment pattern led by government departments and widely participated by social forces.

(2) Improve the working mechanism. To establish a communication and cooperation mechanism, business departments should give lectures and training to telephone consultation institutions in a timely manner before the policy is announced to the public, and telephone consultation service institutions should promptly feedback hot issues of concern to business departments. Establish a system to deal with difficult problems, and clarify the procedures and time limit for reply.

(3) Strengthen business training. Establish a long-term mechanism for consulting team training, and carry out training on a regular basis. Build a 12333 telephone consultation service education and training platform to promote learning exchange, form a learning system combining offline special training with online daily training, and improve the overall quality of the consulting team.

(4) Continuously improve the work style. Establish and improve the service evaluation, supervision and inspection mechanism, strengthen discipline requirements, promote the improvement of work style, and continuously improve the service level. According to laws and regulations, strict information management and enthusiastic service. ?

Ministry of Human Resources and Social Security, China-On accelerating the development of telephone consultation service, tel: 12333.