Why can't I find the social security payment record?

# It is possible that the company withheld the expenses, but failed to pay them; Why can't I find the social security payment record? We need to operate (3 steps). The model of this demonstration is Xiaomi11pro; System: MIUI12.5; ; Software: Alipay10.2.33; The following are the detailed steps:

1 Click the Civic Center.

Open the mobile phone Alipay and click the Citizen Center option;

1. Click Civic Center 2, and then click Social Security.

Click Social Security after entering the page;

2. Click Social Security 3, and then click Social Security Query.

Then choose to click on the social security query.

3. Click on the social security query