12333 What should I do if I don't answer the phone?

It is suggested to dial later, or add the local area code before 12333. 12333 is the national unified telephone for human resources and social security. The human resources and social security bureau of the city where the caller is located will answer and deal with relevant questions. It may be that the local people's social security bureau has limited telephone lines and can't get in.

12333 The telephone consultation service hotline for human resources and social security is an important service platform for people's livelihood. Promoting the construction of telephone consultation service system for human resources and social security is conducive to unblocking the communication channels between human resources and social security departments and the public and improving their ability to serve the public. 12333, as the national public service telephone of human resources and social security system, mainly provides the public with services such as business consultation, policy interpretation, information inquiry, online acceptance, complaints and reports in the fields of employment and entrepreneurship, social security, personnel and labor relations, etc.

Calling 12333 to complain depends on whether the matter belongs to the social security bureau, because many people don't know much about the jurisdiction of the department, so they can only make this phone call to complain according to their own experience. In fact, the functions of each unit are different, and there is not so much power to manage things that do not belong to them. In addition, China's complaint mechanism is not perfect, and some special reasons may lead to the ineffectiveness of complaints. We can find other ways to solve it. If you encounter related problems, first actively negotiate with the other party to see if an agreement can be reached, and then call the complaint number to reflect the situation. If the complaint is not accepted or the complainant thinks that the acceptance result is unfair, he can report it to the labor inspection department or submit it to the local labor arbitration department for arbitration.

legal ground

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 28 Operators who provide goods or services through the Internet, television, telephone, mail order, etc., and operators who provide financial services such as securities, insurance, banking, etc., shall provide consumers with information such as business address, contact information, quantity and quality of goods or services, price or expenses, time limit and method of performance, safety precautions and risk warning, after-sales service, civil liability, etc.

Article 29 When collecting and using consumers' personal information, business operators shall follow the principles of legality, justice and necessity, clearly state the purpose, manner and scope of collecting and using information, and obtain the consent of consumers. When collecting and using consumers' personal information, business operators shall disclose their collection and use rules, and shall not collect and use information in violation of the provisions of laws and regulations and the agreement of both parties.

Operators and their staff must keep the personal information of consumers strictly confidential, and may not disclose, sell or illegally provide it to others. Operators shall take technical measures and other necessary measures to ensure information security and prevent consumers' personal information from being leaked or lost. In case of information leakage or loss, remedial measures should be taken immediately.

Without the consent or request of consumers, or the explicit refusal of consumers, business operators shall not send commercial information to consumers.