Why are the elderly refused to pay social security?

An old man in Zigui, Hubei Province was refused cash for paying medical insurance in the rain, which caused widespread concern. 165438+1On the afternoon of October 24th, the Zigui government of Hubei responded that "the old man was refused cash for paying medical insurance in the rain". The Zigui official said that the staff of relevant local departments have come to handle residents' medical insurance for the elderly and will standardize the work process. Related investigations are under way.

In the video circulating on the Internet, the staff told the elderly, "No cash, either tell relatives or pay by mobile phone." . The old man is at a loss, his helplessness makes people sad, and the indifference of the staff makes people angry. The words "serving the people" on the wall look even more ironic.

The popularity of smart phones makes life extremely convenient, but technological progress should benefit all groups. Old people can't use smart phones, and they don't know how to pay by mobile. Can they be grounds for refusing service?

As you can see in the video, the old man is old. A little old, I won't say no to old people who come to handle business in the rain. And pay attention to the staff's operation is not only a problem that is not humanized. According to the relevant provisions of the Regulations on the Administration of RMB, RMB is legal tender and "no unit or individual may refuse to accept it". In other words, the act of rejecting the cash of the elderly has been suspected of breaking the law.

In this regard, the staff of the office of the Medical Insurance Bureau also said that there are many payment methods for medical insurance, and there is no relevant regulation that does not accept cash. Then, since there is no regulation, why are there additional cards in the implementation of actual business personnel? Is this because the staff only want their own convenience?

It is worth mentioning that in recent years, all localities are promoting the reform of "running at most once", building a service-oriented government and providing convenient government services for the people. But specific to the grassroots, there are still various cases of tossing the people from time to time. Old people who are old and inconvenient to move often suffer from all kinds of unreasonable difficulties and have no sense of service. For example, two days ago, a 94-year-old grandmother in Guangshui, Hubei Province, had to be taken to a network for face recognition in order to activate her social security card. So is social security. Prior to this, a 90-year-old man from Hong 'an County, Hubei Province was asked to be present in person, but the son-in-law had no choice but to carry him away. ...

For example, this time, the medical insurance department did not restrict payment, but the staff actively restricted payment methods. This situation shows that to enhance service awareness, we can't just shout slogans. In view of the deviation of grass-roots implementation, we should get through the last mile and let the concept of humanized service be truly transmitted to the grass-roots level from top to bottom.

On the other hand, we should also see that the old man was refused cash and the 94-year-old grandmother was picked up for face recognition, which exposed not only the lack of government service awareness. It also shows that in the process of continuous promotion and upgrading of emerging technologies, the elderly who are not good at the Internet are encountering more and more inconveniences, and even risk being abandoned by the times.

For the elderly, their ability to accept and learn new things is much weaker than that of young people. It is inevitable that they will fall behind in the trend of mobile Internet. Based on this, when promoting various emerging technologies, channels should be reserved for them, so that they can also solve their daily problems such as food, clothing, housing and transportation without obstacles under the wave of new technologies.

Especially when it comes to government services, whether social security or medical insurance, it has a strong public attribute. It is more important to consider the difficulties of the elderly vulnerable groups and give them special care, instead of forcing them to adapt to new technologies and torturing them for lack of service awareness, even those who are over 90 years old.

In any case, how to treat the elderly is a test of the degree of social civilization. After all, everyone will get old one day. If we are indifferent to the difficulties and needs of the elderly and have no sense of humanity and service, it will be ourselves who will eventually get hurt.