Is there no manual customer service in Shenzhen 12333?

Shenzhen 12333 can't transfer to manual service, which may be caused by the following reasons:

1. The system may be busy, or the telephone line of the local human resources and social security bureau may be out of order. Suggest trying again later.

2. It may be after work. Although 12333 is a 24-hour hotline, the service hours of manual consultation in Shenzhen 12333 are from 9: 00 am to 12: 00 am and from 14: 00 pm to 18: 00 pm every Monday to Friday.

The telephone number of Shenzhen Social Security Bureau 12333 is transferred to the labor department as follows:

1, press 2, 1, 0 to transfer to Shenzhen Human Resources and Social Security Bureau for manual service;

2. Press 2, 2 and 0 to transfer to Shenzhen Social Security Bureau for manual service;

3. Press 2, 3 and 0 to transfer to Shenzhen Medical Insurance Bureau for manual service;

4. After pressing 0, if there are too many voice prompts for consultation, please press 1, then press 1 and wait a moment.

The duties of the Social Security Bureau are to supervise and inspect social insurance funds, report the collection and payment of social insurance funds to the local financial department on time, be responsible for the collection and analysis of various insurance data, be responsible for the approval of endowment insurance benefits, handle social security registration in accordance with state regulations, and be responsible for the approval, management and disbursement of insurance premiums.

Article 4 of People's Republic of China (PRC) Social Insurance Law

Employers and individuals in People's Republic of China (PRC) pay social insurance premiums according to law, and have the right to inquire about payment records and personal rights records, and require social insurance agencies to provide social insurance consultation and other related services.

Individuals enjoy social insurance benefits according to law and have the right to supervise the payment of their own units.