How to call Chongqing 12333 for manual service?

How to dial Chongqing 12333 for manual service: After dialing 12333, press 0 to switch to manual service.

The manual service of Chongqing 12333 service hotline began trial operation. During the trial operation, the service hotline 12333 provided the people with services such as consulting on human resources and social security policies and business handling, inquiring about social insurance information, reporting the loss of social security cards and password modification, reporting complaints about labor supervision, and reporting complaints about work style and efficiency. Chongqing 12333 service hotline adopts the centralized mode of the whole city, with the number of consultants of 4 1, and there are no remote seats in all districts and counties.

10.5, 165438+, Chongqing Daily, Chongqing Evening News, chongqing morning post, Chongqing Business Daily, Chongqing Times and other media reported the trial operation of 12333 service hotline, which aroused widespread public concern. Since the trial operation, the voice service volume of 12333 service hotline has reached 14438+05000. Among them, automatic voice service 1 1.9 million, manual service 22,500.

The development direction of 12333

1. Relying on the scientific and technological project of "Research on Key Technologies of Labor and Social Security Service Business and Information Technology System and Its Major Application", * * * has formulated standards and specifications such as service facilities, service terms, business processes and knowledge base to guide the construction of telephone consultation service centers around the country.

2. Focus on the publicity of telephone consultation service, determine the unified logo, and cultivate the concept and habit of "looking for 12333 in case of human resources and social security problems" among the public, so as to make 12333 a household name.

3, gradually establish a telephone and SMS incoming exchange platform, ministerial telephone consultation service knowledge base, all localities * * * to participate in the maintenance and use, realize the unification of standards, share resources * * *, and promote the interconnection and business cooperation of telephone consultation service centers around the country.

4. Further open new service channels such as SMS, and study and formulate the application scheme of SMS in the telephone consultation service center of human resources and social security in combination with local exploration and practice, give full play to the flexible and fast characteristics of SMS, and deliver the service directly to the people.

5. Establish a regular exchange mechanism for local telephone consultation service departments, including technical exchange, training and observation. , timely sum up the experience of telephone consultation service center system construction and service in various places, and promote the development of national telephone consultation service centers by setting a model.