What is the hotline number of social security manual service?

12333 Detailed telephone consultation process of social security inquiry service hotline (graphic)

The national unified hotline for social security inquiry 12333 is mainly used for business consultation on human resources and social security policies, open government affairs, complaints and reports, and social security account inquiry. It is an important window to provide consulting services, complaints and reports, coordinated handling and other services to the public through 12333. It is also a comprehensive public service platform for the Human Resources and Social Security Bureau to undertake the functions of making government affairs public and handling letters and visits through telephone and website, and it is also a platform for listening to people's voices, understanding public opinion and handling.

12333 hotline function and service content

12333 The social security hotline mainly provides information about the participation, payment and treatment of social insurance such as basic old-age insurance for enterprise employees, industrial injury insurance, basic medical insurance for urban employees, basic old-age insurance for urban and rural residents, and old-age insurance for provincial organs and institutions; Personal employment and unemployment registration information, enjoy employment support information query; Self-service loss reporting of social security cards, and progress inquiry of social security card making; Public services such as medical institutions, pharmacies, medical insurance drugs, diagnosis and treatment catalogues and other information inquiries.

12333 tariff standards and service hours of social security hotline

Charging standard: call the local service hotline 12333 by fixed telephone or mobile phone anywhere in the country, and only charge local calls.

Service time: 12333 telephone consultation service hotline system provides automatic voice service 24 hours a day for 365 days, and the service time of manual consultation agent is 8:30- 17:00 (depending on the situation of each city, the service time announced locally shall prevail).