Is there a human service for health insurance inquiries

There is a human service for health insurance consultation.

The 24-hour human service for health insurance is 12333, and the human service hotline for health insurance in some cities is 12393. In addition, if you know the phone number of your local health insurance management center, you can also dial the phone number of the health insurance center and follow the voice prompts to transfer to the human service. However, the service hours may vary from city to city. The working hours of the manual service are generally from 9:00 a.m. to 12:00 p.m. and from 13:00 p.m. to 17:00 p.m. from Monday to Friday (on non-statutory holidays), but there are some cities that provide 7*24 hour 24 hours a day manual service. Therefore, please refer to the information published on the official website of your local social security bureau for specific service hours.

The role of medical insurance:

Medical insurance is a social insurance system established to compensate workers for the economic losses caused by the risk of disease, through the employer and individual contributions to establish a medical insurance fund, the participants in the medical expenses incurred by the medical insurance agency to avoid or reduce the economic risks caused by the disease, treatment, etc. This is the most important part of the social insurance system. It is one of the most important types of insurance in the social insurance system, and constitutes a modern social insurance system together with basic pension insurance, work injury insurance, unemployment insurance, maternity insurance and other ****.

In summary: the health insurance service hotline provides 7 by 24 hours round-the-clock manual service, the general public can call 12393 or 12345 hotline, health insurance-related issues, such as consultation and complaints and suggestions.

Legal basis:

The Social Insurance Law of the People's Republic of China

Article 2

The state establishes a social insurance system of basic pension insurance, basic medical insurance, industrial injury insurance, unemployment insurance, maternity insurance and other social insurance systems, to protect the citizens' rights to obtain material assistance from the state and society in accordance with the law in the event of old age, illness, industrial injury, unemployment, childbirth and other circumstances. rights.