What are the things to do after the card is lost and replaced by a new one?

What are the things to do after the card is lost and replaced

When the card is lost and replaced with a new card, the cardholder needs to complete a series of procedures to ensure the normal use of the new card.

Activating the new card

First of all, cardholders need to bring their valid IDs to the new card customer service center or designated hospitals or pharmacies for activation. When activating, you need to provide the new card number, name, ID number and other relevant information, and set a password. After successful activation, the new card can be used normally. Activation can be done by calling the health insurance service hotline, going to the health insurance service window or online.

Second, for the transfer of health insurance account

If the cardholder has a health insurance personal account, you need to apply for the transfer of health insurance account procedures in the health insurance agency, the original card in the personal account balance will be transferred to the new card. When applying for the transfer, you need to provide the new card number, name, ID number and other relevant information, and fill out the application form for the transfer of health insurance account.

Third, update related information

Cardholders also need to update personal information related to the new card, such as contact phone number and address. This information can be updated through channels such as health insurance agencies and social security apps. If some of an individual's information changes during the period of loss, such as contact information and address, the information also needs to be updated in the health insurance system after the new card is activated. This ensures the accuracy and timeliness of health insurance services.

Fourth, notes

The old card can still be used normally until the new card is activated, but it is recommended to go through the activation process as soon as possible.

Please keep the new card password in a safe place after setting it to avoid leakage.

If the cardholder also has a social security card, he or she also needs to go to the social security office to go through the relevant procedures to ensure that the social security card can be used normally.

In summary:

When the medical insurance card is lost and replaced with a new card, the cardholder needs to complete the procedures of activating the new card, transferring the medical insurance account and updating relevant information to ensure the normal use of the new card. At the same time, it is also necessary to pay attention to some details, such as password storage, social security card-related procedures. Only after completing these steps can the cardholder use the new card normally to enjoy medical insurance services.

Legal basis:

Article 73 of the Social Insurance Law of the People's Republic of China*** and the State of China stipulates that social insurance agencies shall establish social insurance relations for individuals participating in social insurance and issue social security cards. The social security card is a voucher for individuals participating in social insurance to enjoy social insurance treatment, and can be used for the handling of social insurance business such as medical care, work injury, unemployment and maternity. Therefore, when dealing with matters related to the medical insurance card after the card is lost and replaced by a new one, it is necessary to comply with the relevant legal provisions and strictly enforce them.