Create "five hearts five services" new mode of social security services

Creating a new model of social security services with five hearts and five services

Liaoning Province Shenfu demonstration area social security center around the demonstration area reform and innovation and development of the overall situation, in accordance with the overall requirements of "easy to do business, the rule of law, cost competitiveness, ecological livability," the concept of innovation and the actual combination of business work. The "release of services" reform, "run at most once" and other key work comprehensively into the "five hearts five services" type service experience, comprehensively improve the quality and efficiency of government services for enterprises and the public Provide efficient, convenient, warm-hearted government environment.

" A run + extended service " to make the standard more intimate

Demonstration District Social Security Center service hall at noon on weekdays to provide extended service. In order to the longest time service visitors, the demonstration area of social security on the high-frequency and frequent occurrence of the immediate case of the implementation of the window duty system, the commitment to the case and the handling of a smaller amount of the immediate case of the implementation of the appointment system, the external announcement of the telephone booking, network booking appointment service mode, maximize the convenience of enterprises and the masses to do business, and further enhance the effectiveness of the government services. The implementation of "that is to do" service principle, regardless of the morning and evening commuting time, as long as the window has a waiting staff, immediately for business

service, an average of 16 hours a week to provide extended service.

"One-stop + non-discriminatory services" to make the experience more satisfactory

The model district social security comprehensive realization of "a network, a door, a" reform objectives, accelerate the implementation of "Internet + government services Linkage, real-time flow of approval service information, **** enjoy. Social Security Window Breaking the original "branch system" "window system" form, the full implementation of the "one-window". Set up two accounts, a telephone consulting service account and a daily business work account, focusing on the record of doubtful and difficult business issues. To handle the business to fulfill the "three principles", the phone can be resolved without coming to the hall, once resolved without running many times, can "information to run the road" will not let "the masses run legs". For different groups to take a variety of flexible acceptance, to ensure effective answers to the masses of common and difficult questions.

"Do not meet + help do on behalf of the service" to make the object more warm heart

Social security window to provide "do not meet" service, to realize the business is uninterrupted, consulting services do not stop swinging. Through a certain letter group and other online ways to send policies to the door, to ensure that the phased reduction of the unemployment insurance premium rate, unemployment insurance to stabilize the return, extend the period of social security contributions preferential policy dividends implemented to each enterprise. At the same time, in order to better meet the needs of the insured units and insured personnel consulting during the epidemic, where enterprises, the masses due to the inability to come to the hall for business, the center staff are added to the caller a letter, will be required to deal with the business materials through a letter sent to print and retain, to ensure that none of the enterprises, none of the masses because of the delayed business, to ensure that social security services, "has been online! "

These are the first time I've ever seen a social security service on-line.

"Do not meet + help on behalf of the service" to make the object more warm heart

Social security window to provide "do not meet" service, to realize the business is uninterrupted, consulting services do not stop swinging. Through a certain letter group and other online ways to send policies to the door, to ensure that the phased reduction of the unemployment insurance premium rate, unemployment insurance to stabilize the return, extend the period of social security contributions preferential policy dividends implemented to each enterprise. At the same time, in order to better meet the needs of the insured units and insured personnel consulting during the epidemic, where enterprises, the masses due to the inability to come to the hall for business, the center staff are added to the caller a letter, will be required to deal with the business materials through a letter sent to print and retain, to ensure that none of the enterprises, none of the masses because of the delayed business, to ensure that social security services, "has been online! The total number of acceptance of "no meeting" is about 1,000,000. Accumulated acceptance of "no meet" business more than 900 pieces, answer high-frequency consulting business more than 690 times.

"Can't do anything window + file tracking service" makes the process more worrying

Continuously improve the "can't do anything" reflects the effectiveness of the window work. Demonstration area social security center window are provided with a window to stay for the registration record, the window does not accept business registration services. "Detailed records and archives, in order to prepare for policy updates to facilitate the masses to solve the problem of the moment temporarily unable to deal with. Strive to do the people's policies do not miss a person, the real warmth of social security passed into thousands of households. Since the establishment of the filing service, the cumulative registration of 464 pieces of business retained, the completion rate of more than 95%.

"Intelligent + micro-processing services" to make the content more careful

In order to maximize the advantages of information technology resources, to build a convenient service platform, the demonstration area of the social security center to break the original barriers to service, the application of the "enterprise micro-channel" and the establishment of the "community work of a certain service platform". With the innovative application of the enterprise letter APP management mode, social security staff provide online insurance services for enterprises. Not only to assist in the realization of data collection, group broadcasting, business consulting, policy publicity and other resources **** enjoy, but also to truly realize a one-on-one on-line acceptance. Demonstration area of social security of enterprise a letter group has been added to the user enterprises, according to the monthly policy adjustments in a timely manner to release relevant information, notices, the current enterprise a letter monthly average of more than 200 times to serve the enterprise, the enterprise satisfaction rate of more than 98%. At the same time in order to achieve the policy to pass no dead ends, the demonstration area of social security and the formation of a specialized docking community workers of a letter group, intended for community workers to provide social security business training, to facilitate the community to answer questions and solve puzzles, the group of a **** added to cover the entire region of the community of more than 30 community workers. In order to better let the community group to play a bridge role, the demonstration area social security center and according to the different service objects, timely adjustment of the content of the information released, so that the people can read and understand, see clearly.

In the "Internet + government services" and "put in place" reform, the model district social security center of the level of government services significantly improved, many services to achieve the "most run once Many service matters have been realized as "one run at most" or even "zero run". The next step of the model district social security center to enhance the level of public **** service and accessibility, strengthen the construction of information technology, strengthen the handling capacity building, etc., so as to make new breakthroughs in the refined management of social insurance and facilitation services, to achieve "zero distance service, one-stop", so that the business enterprises and the public really feel that The "put out the level, management temperature, service out of the heart".