Social Security Telephone 12333 Labor Service

Simple and easy-to-remember telephones can provide people with convenient consultation services. When people are in trouble, they often like to call for advice and help. "12333" is the national public service number of human resources and social security. When people encounter social security problems, they can call directly, and there will be automatic voice or manual consultation service to answer the questions.

1. Introduction to Labor Security Telephone 12333

12333 is a special number for the national public welfare consultation service of labor security telephone, which is used all over the country and is a service window and platform for the labor security department to provide public services. It mainly provides citizens and employers with free consultation and guidance services on employment, social security, labor relations, labor wages and other policies and regulations, and accepts social supervision and reporting. In order to further strengthen the labor security consulting service and improve the service level of the labor security system, in 2003, the Ministry of Labor and Social Security informed all localities to start the nationwide unified public service telephone 12333, and started the construction of the labor security telephone consulting service system, requiring all localities to establish labor security telephone consulting service centers to provide a unified labor security service window for the society.

Second, 12333 telephone dialing guide

12333 telephone automatic inquiry function is open 24 hours, and manual consultation service is open from Monday to Friday at 9: 00 am-12: 00 pm 14- 18:00 pm. The charging standard of 12333 telephone is that users only need to bear the local telephone communication fee. Telephone 12333 provides consultation on labor security policies and regulations such as labor security legal work, employment management, wages (remuneration) welfare, labor relations, labor disputes, labor standards, skills training and appraisal, old-age insurance, unemployment insurance, medical insurance, work injury insurance, maternity insurance, etc. Inquire about the procedures and institutions for handling various labor and social security affairs. The query function of 12333 is to query the company payment; Basic information query of personnel; Inquire about the basic information of retirees; Personal account inquiry of endowment insurance; Medical insurance personal account inquiry; Consumer inquiries; Unemployment, work injury, maternity insurance payment inquiry, etc. The public should check the above contents according to the social security number or 18 ID number.

III. Current Situation 12333 Telephone Consultation Service Center

The telephone consultation service of human resources and social security has played a great role in people's livelihood services. It not only becomes an important way for the broad masses to understand the information of labor security policies and safeguard their legitimate rights and interests, but also provides an important reference and basis for policy formulation, and also provides a channel to alleviate or solve problems, thus dissolving contradictions in the bud. At the same time, there are still some problems in system construction and business development in various places, which are mainly manifested in: the lack of unified standards and norms for system construction and business development; The form and content of telephone consultation service need to be further improved; Further research is needed in the interconnection of telephone consultation service systems in various places, the business collaboration between telephone consultation service system and core business system, the interaction between telephone consultation service system and 12333 website, and how to bring personnel services into the scope of telephone consultation service.

At this stage, with the continuous improvement of people's quality of life, the awareness of law is constantly enhanced, and social security is also generally concerned. 12333 is a livelihood service provided by the society for the masses, which brings a lot of convenience and reality to the masses.