What do ordinary tellers do? What's the difference with ordinary tellers?

General tellers are tellers who focus on one kind of business, such as private tellers and company tellers. Generally speaking, integrated tellers mainly do one type, which can be adjusted at any time to help handle the business with large business volume, or in the case of many customers, they can be handled separately.

Comprehensive teller work skills:

1. Handle customer relations: (1) Never lose your temper with customers. Always smile and be patient. A customer came to the bank to handle business. Maybe he has all kinds of complaints that are difficult to deal with, but he always comes to do business to solve problems. Be modest and help him do his business well, which at least completes your duty. Say hello to regular customers, chat more, communicate more, distance yourself, and learn from the work of other senior tellers and account managers. (2) For unreasonable and unqualified customers, refer to the first point. If it really doesn't work, let the manager and the president send it away. They are all old employees with more than ten or twenty years' experience, and they are all trained in this field. I believe they can handle it.

2. Adjust work mood: (1) It is normal for customers to be anxious, but don't be afraid. When you get familiar with the business, things that used to look complicated will become very natural and smooth. Last year, I went to the counter for the first time. My nervous hands are shaking and my voice is shaking. I was in the sales department with the largest business volume. I really don't know how I got here. Now I am one of the tellers with the least mistakes in the whole bank. The more customers urge you, the more you should be careful and responsible. Do it right, at least help the customer complete the requirements, and don't default too much. If you do something wrong, you will be completely incompetent, and the next customer will make you more anxious. (2) The customer's mood has a lot to do with the staff in the lobby outside. It can be alleviated by maintaining the waiting staff, distributing leaflets and providing wifi for customers to have something to do while waiting.

(3) Skills training: nothing more than counting and tying banknotes, flipping calculators and taking business knowledge exams. Practice more, learn from other colleagues' experience and take the initiative to practice. In the bank, as long as you have a good subjective initiative and really devote yourself to it, there will definitely be positive gains.

3. Be familiar with the advantages and disadvantages of the business and products before selling them; You have to use your own product, so that you can be familiar with its advantages and disadvantages, and then you can promote it in front of others. Speak out the advantages of the products boldly and sell them one by one.