Medical insurance center consultation telephone number

The telephone number of the medical insurance center is 12333.

12333, as the national public service telephone of human resources and social security system, mainly provides public services such as policy consultation, information inquiry, service guide, complaints and reports in the fields of employment, social insurance, personnel, talents, wage and income distribution, labor relations, etc.

At present, 12333 Zhixuntong has covered 10 policy information such as endowment insurance, maternity insurance, labor relations, labor remuneration and employee welfare. Relying on the scientific and technological project of "Research on Key Technologies of Labor and Social Security Public Service Business and Information Technology System and Major Applications", we will jointly formulate standards and norms including service facilities, service terms, business processes and knowledge base, and guide the construction of telephone consultation service centers around the country. Focus on the telephone consultation service, determine the unified logo, cultivate the concept and habit of "looking for human resources and social security problems 12333" among the public, and make 12333 a household name. Gradually establish a telephone, SMS incoming exchange platform and ministerial telephone consultation service knowledge base, all localities participate in the maintenance and use, realize the unification of standards and resource sharing, and promote the interconnection and business cooperation of telephone consultation service centers around the country. Further open new service channels such as SMS, study and formulate SMS application scheme for telephone consultation service center of human resources and social security in combination with local exploration and practice, give full play to the flexible and fast characteristics of SMS, and deliver the service directly to the people.

12333 The telephone consultation service hotline for human resources and social security is an important service platform for people's livelihood. Promoting the construction of telephone consultation service system for human resources and social security is conducive to unblocking the communication channels between human resources and social security departments and the public and improving their ability to serve the public.

legal ground

People's Republic of China (PRC) Social Insurance Law Article 2 The state establishes social insurance systems such as basic old-age insurance, basic medical insurance, industrial injury insurance, unemployment insurance and maternity insurance to protect citizens' right to get material help from the state and society in the event of old age, illness, industrial injury, unemployment and maternity. Thirty-first social insurance agencies may, according to the needs of management services, sign service agreements with medical institutions and pharmaceutical business units to standardize medical service behavior.

Medical institutions shall provide reasonable and necessary medical services for the insured.