Inner Mongolia 12333 No medical insurance can be found.

12333 The social security hotline mainly provides information about the participation, payment and treatment of social insurance such as basic old-age insurance for enterprise employees, industrial injury insurance, basic medical insurance for urban employees, basic old-age insurance for urban and rural residents, and old-age insurance for provincial organs and institutions; Personal employment and unemployment registration information, enjoy employment support information query; Self-service loss reporting of social security cards, and progress inquiry of social security card making; Public services such as medical institutions, pharmacies, medical insurance drugs, diagnosis and treatment catalogues and other information inquiries. The telephone consultation service of human resources and social security has played a great role in people's livelihood services. It not only becomes an important way for the broad masses to understand the information of labor security policies and safeguard their legitimate rights and interests, but also provides an important reference and basis for policy formulation, and also provides a channel to alleviate or solve problems, thus dissolving contradictions in the bud. At the same time, there are still some problems in system construction and business development in various places, which are mainly manifested in: the lack of unified standards and norms for system construction and business development; The form and content of telephone consultation service need to be further improved; Further research is needed in the interconnection of telephone consultation service systems in various places, the business collaboration between telephone consultation service system and core business system, the interaction between telephone consultation service system and 12333 website, and how to bring personnel services into the scope of telephone consultation service. At present, 12333 Zhixuntong has covered 10 policy information such as endowment insurance, maternity insurance, labor relations, labor remuneration and employee welfare. The establishment of Ministry of Human Resources and Social Security has brought new opportunities for the development of telephone consultation service center, and at the same time put forward higher requirements for the construction of telephone consultation service system. Shen Lang Science and Technology keeps pace with the times, and develops an upgrade kit for intelligent call centers, which can help government call centers to save costs to the maximum extent when transforming from traditional call centers to intelligent call centers. The reformed 12333 hotline consultation system has the following functions: 1. Self-service voice service: citizens call 12333. The call center first enters the self-service voice navigation, and the incoming call can be transferred to the corresponding phone just by saying what it wants to check. 2. Intelligent allocation of telephone traffic: Shen Lang call center system-specific intelligent allocation function, which is intelligently allocated to the seat staff to answer according to the seat vacancy, user's past call records and user level. 3. Call screen, when the agent connects to the user's phone, the agent's computer will pop up the user information. If it is an old user, the pop-up window will pop up the user's name, phone number, address, past call records, communication content and other information. 4. User data management: User information can be entered manually, user data can be imported, data can be docked with 12333 platform, and user information of 12333 platform can be called. When an incoming call pops up, the page of customer information can pop up. 5. Automatic telephone recording, in the process of passing, the telephone is recorded and saved to the hard disk, which supports multiple voice compression formats. Users can query the recorded files at any time. 6. Work order circulation realizes the functions of work order review, re-judgment, splitting, approval, distribution, return, recovery, reply and filing. Realize the unified acceptance and distribution of all kinds of businesses, and the closed-loop work order processing process of multi-department collaborative processing feedback. Realize the automatic tracking and reminding service function of business handling. Through the function of tracking and reminding, the pre-due business can be found in time, which is convenient for the service personnel to urge, and at the same time, it is convenient to query the historical overdue business and understand the handling efficiency of the contractor. 7. Statistical report, from three aspects: complaint reporting, information consultation and suggestions, make statistical analysis on 12333 traffic quantity, increase or decrease, instant reply rate, telephone connection rate, time-limited completion rate, spot check return visit rate, business handling satisfaction rate and telephone user service satisfaction rate, and realize the results display. Through in-depth data mining, it analyzes the hot spots, difficulties and focus issues in various business fields, and provides information support for the formulation of industry development policies and development plans. 8. Knowledge base, which realizes the automatic classification and arrangement of knowledge information such as policy standards, business processes and common problem handling experience, forms valuable knowledge information that can be called at any time after examination, and can provide knowledge information services through automatic retrieval. Compared with traditional call centers, intelligent call centers have a large number of AI technologies, such as speech recognition, speech synthesis, natural speech processing, telephone robot dialogue, etc., which have obvious advantages in saving operator manpower, improving service coverage time, optimizing customer experience and improving work efficiency. The intelligent call center system closely combines voice inquiry, self-service, manual service and information data processing, integrates the existing government information network resources and public information feedback through the network, and relies on various government technical support systems and local government network systems to establish and improve emergency mechanisms and rapid response mechanisms for various emergencies in government processes; Strengthen public supervision and supervision of government affairs, enhance the interaction between the public and government agencies, and realize the unified distribution and utilization of resources. The system can optimize the government process of government agencies, reduce unnecessary links, shorten the processing time of government affairs and improve public satisfaction. The system is an open dialogue platform, and government personnel interact and cooperate with the public, thus completing government services, establishing a good public image and enhancing government cohesion. As a software developer or integrator, there is no need to conduct research from scratch. Shen Lang Science and Technology's telephone AI middleware stands on the shoulders of giants and integrates these technologies, which facilitates the application integration of intelligent customer service in various application scenarios.