Medicare can't find out what's going on.

1. It may be because the medical insurance center has not made account payment or the social security card of the insured person has not been activated. It is recommended to bring my ID card to the local medical insurance bureau for consultation.

2. It may be that there is a problem with the social security system network or in the upgrade stage, and you can wait for a while before re-querying.

3. The user is not authenticated in Alipay, or is not bound to a personal social security account.

Second, how to query medical insurance information?

1. If you are a user who has never used Alipay, you need to download it first, complete the registration with your mobile phone number, and then bind your personal identity information to;

2. After entering Alipay, you can generally see "City Service" on the home page. If there is no home page, you can directly enter "City Service" in the search bar above, and click Enter.

3. Enter the Citizen Center page and you can see the column of "Social Security". Click to enter;

4. After entering, you need to apply for an electronic social security card, register first, and then enter the next page in the electronic social security card;

5. The user agrees to the relevant authorization according to the page prompts, associates the electronic social security card with Alipay, and confirms the authorization.

6. After authorization is completed, real-name authentication and face setting are required. Users can bind their personal information to the platform according to the tips on the page, then carry out face authentication, and finally set the password of the social security card.

7. After completing the above steps, the application for electronic social security card is successful, which can be found in Alipay's card package or in accordance with the above process.

8. After entering the Alipay electronic social security card, you can check the details of social security payment, including medical insurance and endowment insurance. If it is employee social security, you need to click to enter the urban employee social security to query the social security details; If you pay social security for urban and rural residents, you need to enter the corresponding options to see the payment details. Employee social security can see the payment unit, payment time and amount.

Alipay can't find medical insurance information because the card is not activated, or the system is upgrading, or the personal account is not bound, which will lead to the failure to find medical insurance information. You can see the specific reasons. Then we can find a solution, so that we can deal with this problem well.