Please let me know some questions about tourism specialty (travel agency management, introduction to tourism).

I am an employee of a travel agency. I can answer some of your questions. Two of them are best solved by themselves. Simply copying and pasting is not a good idea.

Answer 1, division of labor and cooperation, how to say, I think it is a process. The process of individual package tour: designing products and calculating basic package tour expenses-contacting wholesalers in the tourist source area to design the most humanized or cheapest tour mode-advertising by package travel agency to receive customers-staff of package travel agency such as front desk, telephone and internet to receive guest consultation-business personnel sign contracts with guests and pay the travel expenses paid by the guests to the company's finance. At the same time, the information of the guests participating in the tour will be sent to the wholesaler (PS: the salesman here basically plays two roles, namely, "organizing the reception of guests" and the wholesaler acts as "collecting tickets wholesale")-the wholesaler confirms the reception of the guests and sends the team information to the ground agency and asks the ground agency to pay the advance payment-the ground agency confirms the reception of the tour and operates on time according to the quality-at the end of the team, the travel agency business personnel will pay a return visit to the guests and ask the wholesaler for the invoice. Team process: the guest knows the destination information through the publicity platform but is not satisfied with the individual package tour, so he plans to ask the business personnel of the package tour agency to record the customer's requirements and report to the company team in time. Please ask the package tour agency to design the route and calculate the ground connection price according to the requirements of the guests, and also ask the company's ticketing agent to contact the relevant traffic information. Arrange the package tour, sort out the package tour price, and then the business person-salesman replies to the guests, coordinates the signing of the package tour contract, and collects the package money-salesman. Collect the guest's identity information and hand it over to the dispatcher-the dispatcher arranges the pick-up reception team, handles the big traffic-related matters with the ticket, buys insurance for the guests, notifies the finance department to pay the relevant advance payment, and arranges the tour guide to accompany the group (PS: whether to arrange the whole escort according to the customer's requirements, the group's profit and other factors)-and confirms the reception on the ground. Confirmation of air tickets-sending travel notices to salesmen-salesmen sending travel notices to customers and answering customers' related questions-tour guides contacting team representatives-leaving the group-full escort monitors reception quality, coordinates reception work and gives timely feedback when dealing with emergencies-before the end of the team, full escort should ask customers to sign travel opinions-the end of the team-full escort should make financial reimbursement to the company-pay the balance and ask for ground connection (if there is no team)

Answer 2: It is suggested that I write it myself. This thing is completely different for different people. In my opinion, tourism is a business of being a man, and personal connections and service awareness are the top priorities of travel agency managers.

Answer 3: Actually, you should have seen the question 1. Let me explain again that individual travelers are customers who can't travel with a group. They need to work together with other guests on the same trip to achieve the purpose of traveling. The group tour of individual customers can be said to be a product selection customer; Institutional customers generally refer to customers of various enterprises, institutions, groups and associations. These customers generally travel in independent groups, and group tours are the products required by the guests.

Answer 4: Self-help tour means that everything is solved by the guests themselves, not by our travel agency. Free travel means that guests ask travel agencies to provide personalized services such as transportation, hotel reservation, visa processing, car rental, and hiring tour guides.

Answer 5: The advantage of individual travel is that the price is relatively cheap, and the number of people traveling is not limited. Basically, groups can be sent every day. The disadvantage is that you can't say "no" to a service in the package tour (except for self-funded or shopping), you can't ask for a change of itinerary (of course, you can deny the whole itinerary if you don't participate in the package tour), and you can't basically choose the time to go back (here refers to the time with heavy traffic). The advantages of group travel are customized itinerary, reception standard and departure time. The disadvantage is that once the number of teams is determined, it can basically not be changed (especially the aircraft group here), and the cost of team formation is relatively high.

Answer 6: The main job of the travel agency is to organize and attract tourists to travel and coordinate the overall reception work of the team (food, accommodation, transportation, shopping and entertainment); The hotel is mainly responsible for the team's three tasks of food, accommodation and entertainment, and belongs to the auxiliary reception unit.

Answer 7: I am a travel agency in Chongqing. You'd better ask the travel agency in Wuhan for this question (you'd better not find a "big agency" with sales offices everywhere, if it's just consultation, it doesn't matter).

Answer 8: Tourism affects many industries, such as transportation, handicrafts, finance, real estate, hotel and retail. , will solve a large number of employment problems, strengthen exchanges and development between the two places, and speed up the flow of funds.