Interview skills and vocabulary of human resources

As an enterprise, Banban is responsible for HR recruitment and has experienced numerous recruitment interviews, including mid-to high-end positions, one-on-one interviews and group interviews. As an interviewer, recruitment has words and skills. The following are the hr interview skills and words I brought to you for reference only. Welcome to read!

Hr Interview Skills and Words 1 Questions to Ask in Interview:

1. Basic information of the last company

2. Reasons for leaving the company

3. The personal salary structure of the last company, whether it includes food and accommodation, whether the individual has a year-end bonus, and personal minimum salary requirements.

Interview check:

1, STAR principle: achievement background, completed tasks, completed actions and results of actions.

2. Check the hard indicators in your resume: education, qualification certificate and training qualification.

3. Expression ability: fluent, complete and popular.

4. Influence: appearance, manner and language.

5. Thinking depth: depth, breadth, logic and flexibility.

6. Confidence: What have you learned about yourself in the past three years?

7. Effective communication skills: Please tell me what others (leaders) think of you.

8. Work experience: (Is it difficult to change the original knowledge and skills, and does it take a long time to learn and accumulate? )

What experience do you think your previous work experience can support your application qualification?

What qualifications do you think you lack most to be qualified for the position you are hired for? What aspects of your knowledge, experience and skills need to be improved and increased?

Talk about the similarities and differences between your current position and the position you are applying for If you are hired for this position, how will you get into the role as soon as possible?

9. continuous learning ability: what do you think is the most important problem facing this industry in the next decade, and how do you cope with future changes?

10. Self-evaluation: What qualities made you a valuable employee in your previous job?

1 1. Target Positioning: What made you consider leaving your present company?

12. Time concept: Please give an example of how you usually plan a day (or a week).

13, management ability: how did you ensure that employees respected and trusted you in the past?

14, obedience consciousness: Do you like being in charge?

15, Values: What are your management concepts, and how did these concepts guide your previous work?

16, SWOT analysis (strengths, weaknesses, opportunities and challenges)

Interview self-introduction:

Hello, first of all, let me introduce myself. My name is XX, and I'm the HR director of XX Human Resources Department. Welcome to the interview on time today.

Telephone interview:

Hello, sir! We are from the human resources department of XX. Is it convenient to answer the phone? Well, our XX company is recruiting XXXXX. I read your resume carefully on the Internet and would like to invite you to our company for further understanding and communication. I wonder if you are free on XXXXX? I will send the interview guide of the company to your email later, please check it, thank you.

1. For people below supervisor level:

Hello, sir or madam, we are from the human resources department of XX Company. We received your resume of applying for our company on the company recruitment website. We have read your resume carefully, and we think your resume content meets the requirements of our current position. I want to make an appointment with you to have a face-to-face communication with our company, and at the same time, you can learn more about our company. Do you think tomorrow will be all right? XXXX Later, I will send the interview guide of the company to your email, please check it, thank you.

2. Positions above the director level:

Hello, manager or general manager, we are from the human resources department of XX shares. Is it convenient to answer the phone now? If it is delivered automatically, you can say: I received your resume on the company recruitment website, and the position we are recruiting is, is it convenient to talk to you? After being approved by the other party, you can talk to the other party about this position (telephone interview); If the chat is ok, just say: I want to invite you to our company, and we'll talk about it in detail. Is this convenient? If the other party says it's inconvenient, then change the time. If it is convenient for the other party, then, after a while, I will send the interview guide of the company to your email, please check it, thank you.

3. If it is a downloaded resume:

Hello, is this Mr. (Ms.) XX? We are from the human resources department of XX Co., Ltd. Is it convenient to answer the phone? After being approved by the other party, you can talk to the other party about this position (telephone interview); If the chat is ok, just say: I want to invite you to our company, and we'll talk about it in detail. Is this convenient? If the other party says it's inconvenient, then change the time. If the other party says it's convenient, if the other party says it's convenient, then, after a while, I'll send the interview guide of the company to your mailbox. Please check it. Thank you.

4. If the searched resume is on-the-job:

Hello, is this Mr. (Ms.) XX? We are from the human resources department of XX Co., Ltd. Is it convenient to answer the phone? If the other person is impatient, you can say, I'm sorry to trouble you so much, but I feel from your resume that your ability is really good. Can we talk? ;

Interview Skills and Speech of Human Resources Part II Question and Answer Skills

(1) Grasp the key points and think clearly. Generally speaking, when you answer a question, you should draw a conclusion first and discuss it later. First of all, you should clearly express the central idea, and then you should make a narrative.

(2) Explain the whole story and avoid abstraction. When recruiters ask questions, they want to know the specific situation of job seekers. He must never simply answer with "yes" or "no". Some people need to explain why, while others need to explain the degree.

(3) Confirm questions and avoid answering irrelevant questions. In the interview, the recruiter asked so many questions that he didn't know where to answer them, or the job seeker didn't understand the meaning of the questions. This is very common. "You ask such a question ..." Repeat the question, confirm its content, and be targeted, so as not to do the opposite and answer irrelevant questions.

(4) Silence after telling the truth. Stay at your best and think about your answers.

(5) Treat it calmly and be yourself. There are many cunning and eccentric recruiters who may deliberately irritate and embarrass people. This is not "hostile", but a tactical problem that puzzles you. Ask some impolite or embarrassing questions on purpose, that is, "hit" the applicant and examine your adaptability and adaptability. If you talk back and use harsh words, you are all wet.

(6) Know what you know and don't know what you don't know. In the interview, we often encounter some unfamiliar, familiar, forgotten questions or questions that we don't understand at all. Faced with this situation, it is wrong to avoid the problem, and it is even more clumsy to be far-fetched. Sincerely and frankly admitting your own shortcomings will win the trust and goodwill of recruiters.

Questioning skills

If the recruiter asks you any questions during the interview, you can ask some questions appropriately. You should focus on the needs of the recruiter and how you can meet these needs. It is very effective to promote yourself by asking questions, and the questions you ask must be closely related to your work tasks and responsibilities.

You can ask such questions: the responsibilities involved in applying for this position and the challenges you face; What kind of achievements should be made in this position; The relationship between the position and its subordinate departments and the relationship between the department and the company; What are the representative jobs of this position? Of course, you should also be careful not to ask some information about the company that you can get in advance, which will make people doubt whether the purpose of your interview is clear.

Talking skills

(1) Talk naturally. Don't misunderstand the topic, don't be too stubborn, don't monopolize the topic, don't interrupt, don't flatter, and don't waste your breath.

(2) Pay attention to each other's reaction. It is important to grasp the atmosphere and timing of the conversation, which requires observing the reaction of the other party at any time. If the other person's eyes or expressions show that they have lost interest in the topic you are involved in, you should find a sentence or two to stop the topic as soon as possible.

(3) Have good language habits. Not only is the expression fluent, the words are used properly, but the way of speaking is also very important.

In addition, we should be alert to the phenomenon that it is easy to destroy the artistic conception of the language: excessive use of modal particles and spoken language not only hinders the listener's coherent understanding, but also easily leads to boredom.

Dialogue mentality

As a fresh graduate who participated in the recruitment for the first time, how to straighten his mind is largely related to the success or failure of the recruitment.

(1) Show your true self. Don't pretend and hide during the interview, but show your true strength and true character. Some graduates deliberately portray themselves in the interview, such as being introverted and not talkative, but trying to be outgoing and talkative in the interview. This result is unnatural, which is hard to escape from the eyes of experienced recruiters and is not conducive to their own development. Even if you pass the interview, the human resources department will not arrange suitable positions according to the performance during the interview, which is also harmful to your career.

(2) Face the recruiter with an equal attitude. If you can treat the recruiter equally in the interview, you can avoid being nervous. Especially when answering case analysis questions, be sure to hold the mentality that I am discussing this issue with the recruiter, instead of feeling that he is testing himself, so that you may make a lot of wonderful discussions.

(3) Be honest. Recruiters generally believe that it is better to be a man than to do things. So job seekers must answer questions honestly in the interview. The personnel supervisor of an enterprise said that she had interviewed a girl before. During the interview, she said that she had a boyfriend, but after entering the company, she said that she didn't have a boyfriend. Asked why, she said that she had read in some books that if she had a boyfriend, she would give people the impression of being steady and responsible. In fact, this is very bad, and cheating in the interview is not conducive to future development.

Final interview

(1) Leave at the right time. Interviews are not small talk or negotiation. In a sense, the interview is the communication between strangers. The length of the conversation depends on the content of the interview. When recruiters think it's time to end the interview, they often say something suggestive:

Thank you for your attention to this work in our company.

Thank you for your concern about our recruitment. We will let you know as soon as we make a decision.

We already know your situation. You know, we have to interview several applicants before making a final decision.

After hearing such a hint, job seekers should take the initiative to leave.

(2) Say goodbye politely. The etiquette at the end of the interview is also a weight for the company to inspect and hire. The way to success is, first of all, don't appear impetuous and anxious before the recruiter finishes the conversation. Secondly, when you leave, thank the other person for taking the time to interview you. When you leave, if a secretary or receptionist received you or served you, you should also thank them and say goodbye. A graduate came to Shenzhen to apply for a job. During the interview, he introduced himself sharply. Finally, he said "goodbye" and even shook hands and left. The recruiter who received him shook his head with a wry smile: if both personality and sharpness can be tolerated, those who don't even know basic etiquette can't afford it and can't cooperate.

Hr interview skills and speeches 3 I. hr interview skills

First of all, interview questioning skills.

1) terminated

Just answer yes or no. For example, "Do you know this position?" "Do you like doing ××× (a position)?" . This way of asking questions is clear and concise, but it is better to use it sparingly, because it discourages candidates from speaking.

2) Openness

Open-ended questions force candidates to answer "What do you think of the current market situation?" .

Open-ended questioning is the most correct and widely used way to ask questions.

3) Guided type

The purpose of asking questions is to guide candidates to answer the answers you want. For example, "What do you think of the current market situation? ..... Isn't that great? "

Generally speaking, this kind of problem is best avoided unless you know it well.

4) Imaginary formula

Use "if" questions, such as "What would you do if you negotiated with a customer?" . If used properly, it is likely to let you know the applicant's thoughts and abilities.

5) radio selection

Asking questions requires candidates to choose the lesser of two evils. For example, "Do you feel incompetent when you change jobs? Still feel too conceited? " This problem is too many and should be avoided.

6) Polynomials

At the same time, several questions were raised one after another. What did you do in your previous position? What are the characteristics? What are the advantages of your position? Disadvantages? "It is difficult to get a perfect answer to this question.

Secondly, hr questioning skills.

Before the interview, hr had better prepare relevant questions to be "confident", so as to improve the chances of successful employment:

1) What interpersonal and technical skills do candidates need to be competent for the relevant positions?

2) How long do I need the applicant to work in the relevant position?

3) What difficulties will I face if the candidate's job performance is unsatisfactory or the job requirements are too high?

4) In what form will we cooperate with the applicant?

Second, hr interview considerations

1, relax yourself

Some hr like to use job interviews to prove to other senior colleagues that they have excellent interview skills, or to make candidates speechless. They may ask some extremely difficult questions, which will make the interview atmosphere develop in a negative direction.

This kind of behavior will first distract hr and make it difficult to concentrate on preparing for the interview; Moreover, experienced candidates will follow the trend, recite the lines that have been prepared for a long time when the examiner is busy, guide hr into the misunderstanding of the interview, and make the wrong recruitment decision.

It is suggested that hr should pay attention to calm down during the interview. You can put the original interview questions in the folder, and now look at the "interview evaluation scale" to review all kinds of job performance and dimensions you want to know in the interview.

2. Let the candidates relax

Hr may think that by observing the reaction of the candidate under the pressure of strangers, he will understand the future job performance. But the reality is that there are only a few positions in the company that require employees to react quickly and appropriately in front of strangers, so that candidates can relax the interview and really see the level of job seekers.

Hr interview skills and words 4 1, basic etiquette in interview

(1) Once the interview time is agreed with the employer, you must arrive at the interview site 5- 10 minutes in advance to show the sincerity of the job seeker and give the other party trust. At the same time, you can adjust your mentality and make some simple equipment preparations to avoid rushing into battle and being in a hurry. In order to do this, we must keep in mind the time and place of the interview, and it is best for qualified students to go ahead of time to avoid being late because they can't find a place or delay on the way. If you are late, you will definitely leave a bad impression on the recruiter and even lose the opportunity for an interview.

(2) Don't be nervous when you enter the interview. If the door is closed, you should knock first and get permission before you go in. Open and close the door gently, calmly and naturally. When you meet, you should take the initiative to greet the recruiter and address it appropriately. Don't sit down when the employer doesn't ask you to sit down. Thank you when the employer asks you to sit down. Keep a good posture after sitting down. Don't be careless, look around and don't care, so as not to cause disgust. When you leave, ask what else you want to ask. When you get permission, you should stand up with a smile, thank you and say goodbye.

(4) Throughout the interview, I continued to behave gracefully, talk modestly and cautiously, and have a warm attitude. If the employer has more than two examiners, whose question should you answer? You should look at them and look around other examiners in time to show your respect for them. Pay attention to each other in time when you speak, don't look around, look careless, don't bow your head, and look unconfident. It is also unwise to argue with the employer excitedly about a problem. It is beneficial to remain calm and humble. Some employers ask unreasonable questions to test your reaction. If it is not handled well, it will easily lead to confusion and the interview effect is obviously not ideal.

2. Candidates' language ability.

Your language expression in the interview field marks your maturity and comprehensive quality. It is undoubtedly very important for job seekers to master the skills of language expression. So, how to use conversation skills properly in the interview?

(1) is articulate, fluent in language, elegant and generous. Pay attention to accurate pronunciation and clear articulation when speaking. Also pay attention to control the speed of speech, so as not to stutter and affect the fluency of language. In order to increase the charm of language, we should pay attention to the beauty of rhetoric, avoid using idioms, and even less have impolite language.

2) The tone is calm, the intonation is appropriate and the volume is moderate. Pay attention to the correct use of language, intonation and tone in the interview. When greeting, use intonation, emphasis and long voice to attract the attention of the other party. When introducing yourself, it is best to use a gentle statement tone, not an exclamation tone or imperative sentence. Loud and boring, low and hard to hear. The volume depends on the interview location. When two people interview, the voice should not be too loud when the distance is very close, and the voice should not be too low when the venue is open for group interview. The principle is that every employer can hear your speech clearly.

(3) Language should be subtle, witty and humorous. In addition to expressing clearly when speaking, humorous language at the right time can add a simple and pleasant atmosphere to the conversation, and can also show a person's superior temperament and calm demeanor. Especially when encountering problems, witty and humorous language will show its wisdom, which will help to save the day and leave a good impression.

(4) Pay attention to the listener's reaction. Job interview is different from speech, but it is closer to general conversation. In conversation, you should always pay attention to the listener's reaction. For example, the listener is absent-minded, which may indicate that he is not interested in talking to himself, so you should try to change the subject; Listening to the ear may indicate that the other party is difficult to hear clearly because of its low volume; Frowning and shaking your head may indicate that there is something wrong with your self-speech. Adjust your language, intonation, tone, volume and rhetoric, including presentation materials, according to the other party's reaction. Only in this way can we get good interview results.

Hr interview skills and words 5 1, pay attention to the present and avoid the transfer of ideas.

We often have a habit in workplace communication, that is, it is easy to cause the transfer of ideas because of some things during the conversation. When communicating with others, self-association and experience trigger often occur, so attention will shift from conversation to one's own thoughts. At this time, the other party actually didn't listen.

There are also some partners who are thinking about seven or eight other things while a conversation is going on because of many things. For example, after the meeting, I'm going to see if the boss is in. I have a great idea. I must remember that I have to ask it later ... no matter what happens, our attention is diverted at this moment, which will make the conversation inefficient.

There is only one way to avoid this situation: live in the present, live in the present, communicate with each other with curiosity, and ignore other things, which have nothing to do with conversation. The most important thing at the moment is the person in front of you. If you can't do it, it means you have more important things to do. You'd better stop this conversation at once.

2. Don't be a good teacher.

With more experience, we are more willing to share our own experience. We look forward to the help that our sharing can bring to others, but we ignore that the other person we are talking to doesn't think so. He needs someone to talk to him, but he doesn't need you to teach him anything.

Suppose you want to express your opinion in a conversation, then the tone of inquiry is far more likely to arouse people's * * * tone than that of being aloof, experienced, irrefutable and hitting the floor. Because any expression like that can quickly close the door to dialogue.

You also need to understand that every conversation is actually a unique learning opportunity, and your learning first comes from heartfelt communication. Birly Nye said, "Everyone you will meet is unique."

3. Try not to start with "no"

The best way to attract the other person's attention in conversation is to say "No": "Your point of view is wrong, I don't agree with your point of view, I object to your point of view …" Long-term education makes us believe that everything is binary, especially in the face of major events, everyone feels that they have the only correct point of view in their hands. So I habitually deny each other first to prove the correctness of my point of view. However, I don't know that this way of expressing opinions will lead the conversation to argument, confrontation and debate, and may end up with an unpleasant beat.

If you want to express your position, just express your opinion directly. There is absolutely no need to deny other people's ideas.

Step 4 Use open-ended questions

The biggest advantage of open-ended questions is that they can open our conversation and allow more ideas, thoughts and opinions to be expressed. We can choose to use "who, what, when, where, why or how" to ask open-ended questions. Closed-ended questions narrow down the answers. We interviewed the bride at the wedding: "Are you happy now?" The answer is only "yes" or "no"; If we ask, "What makes you smile so happily? What does this feeling look like? What else? " The effect is obviously different.

Open-ended questions make it easier for the other party to describe the specific situation and gain the possibility of a deeper conversation.

5. Let the ideas "pour out"

In the process of a good conversation, good ideas will appear. This word was strongly felt and blurted out at a book club. At that reading meeting, our focus was always on the topic under discussion. Thinking flies, a lot of ideas come out of generate's mind, not those that turn in his mind when others are talking, but naturally inspired by other people's conversations at the scene. I later made a concluding speech with the word "Yong", and all the partners present agreed.

The key to "rushing" is that when others speak, you should pay attention to the dialogue itself, not how I should choose words when it's my turn to speak later. Let everything be as it is, because everyone is born different. When you don't need to find a different point of view from others, it is a different beginning.

Say you don't know if you don't know.

A talker must not be a popular talker. Some couples may want to get everyone's attention, but the best way is to be cautious in conversation. Don't be unpopular because of your recklessness, and don't affect everyone's mood and atmosphere because you don't pretend to understand. After all, there is no windtight wall.

If you don't know or understand, just say it. It's a good learning opportunity.

7. Don't compare your experience with others.

There was an accident. When my friend told me about the accident of being rear-ended by three cars on the viaduct in Shanghai, I conveniently mentioned the accident of being hit by a bus two days ago, and then began to introduce how I handled it, what difficulties I encountered at that time, how to negotiate later and so on. After some conversation, I found myself talking a lot, but I paid little attention to him. Even in the end, I didn't understand the simple fact that he was rear-ended by driving himself or taking a taxi. Later, I learned that he was trying to tell me that they not only handled things well, but also built an "elevated rear-end group" to commemorate the day they met.

Gradually found that anyone's experience is unique. When your friend tells his story, what we need to do is to listen carefully, and don't compare with ourselves or share our experience with others. It means nothing to him. Because you are you, he is him, and the trajectory of life is completely different, so it is necessary and possible for everyone to communicate.

We don't need to talk to prove how capable you are or how painful you are, and we don't even need to talk to sell ourselves.

8. Try not to repeat what you said.

"The important thing is said three times", which is a stalk in the circle of WeChat friends a few days ago. But if you keep repeating what you said in the conversation, I'm afraid people's views on you will change. People will think you are a strong, aggressive and not so easy to deal with. At home and at work, this kind of communication will keep others away from you. Who wants to be with someone who keeps stressing the importance of things?

9, concise, no nonsense.

Few people can do this, especially when the other party shows interest in your business. We are always prone to make Xianglinsao's mistake, telling each other every detail, but who really cares? Your conversation should be as concise as possible. The less unimportant details, the better. People really don't care about your details. They care more about who you are and what kind of connection they can have with you. Setting aside time for more in-depth communication and discussion is more conducive to the achievement of these effects.

10, listen carefully.

Dr covey once said: most of us listen not to understand, but to respond. In the meeting room, how much do we listen to in order to understand each other's position and views, rather than counterattack, and seize the loophole in each other's speech to give him a fatal blow? If we sit face to face, but just to express our views and make ourselves the center and focus of the meeting, isn't this exactly the opposite of the essence of the conversation?

Have a childlike curiosity to discover, listen and explore everyone's point of view, and deeply know that everyone has different wonderful things behind them. Everyone should talk as little as possible and be prepared for surprises at any time!