Cooperation Mode of Hefei Hotel Management Company

Commissioned to send a management team composed of the general manager and the managers of major business departments to be fully responsible for the operation and management of the hotel. According to the model of Ruishitong Hotel Management Company, we will implement modern, scientific and advanced hotel management, ensure the appreciation and preservation of hotel assets and the benign operation of the operation, cultivate a professional management team and staff for the owners, and build a famous hotel.

According to the management mode, star rating requirements and quality management standards of Ruishitong, responsible for formulating the management mode with hotel characteristics. ※.

Responsible for establishing a lean and pragmatic management organization, rationally allocating personnel and posts, scientifically employing people, and effectively saving expenses. ※.

Responsible for making business plans and business indicators according to the actual situation and market conditions of the hotel and implementing them. ※.

Implement incentive mechanism, guide and supervise on-site management, pay attention to service quality and create service characteristics. ※.

Responsible for determining the positioning of the tourism market, taking effective measures, vigorously promoting sales, attracting tourists and operating flexibly. ※.

Responsible for effectively controlling costs, decomposing cost indicators and reducing expenditures. ※.

Supervise the hotel to carry out rectification and improvement in operation, maintain a good management state, and promote the hotel to enter a benign operation cycle. ※.

Responsible for training a professional with star management level and independent management ability for the owner. ※.

(2) Lease contract

After inspecting, demonstrating and evaluating the hotel, the management company signs a lease contract with the hotel owner. During the contract period, the management company shall dispatch management personnel at all levels as required to operate and manage the leased hotel according to the standards of Ruishitong brand and star-rated hotels, so as to ensure that the hotel can operate well, and at the same time, complete the hotel operation indicators according to the provisions of the lease contract.

(3) Assist in management

Send a management team composed of executive deputy general manager and managers of various business departments to assist in management according to the management mode of Ruishitong, improve the management level of the hotel, ensure normal operation, and be responsible to the general manager of the hotel.

(4) Management of opening preparations

According to the needs of hotel opening preparation and the star rating requirements of the corresponding hotel, hotel professionals will come to the site regularly or irregularly to assist the owner in all-round preparations from the project to the hotel opening celebration before the hotel opening.

Make all kinds of work plans before opening. ※.

Assist the owner to establish an organization and management organization, reasonably assign personnel and posts, and streamline the actual effect. ※.

Assist in adjusting hotel layout, function distribution, interior decoration design and layout, as well as water, electricity, air conditioning, weak current system, fire safety and hotel internal operation flow. ※.

Assist to establish the basic mode of hotel operation (employee handbook, management system, job responsibilities, operating procedures, operating forms, etc.). ).※.

Assist in recruiting and training management service personnel. Examination selection, intensive training, field simulation, overseas practice. ※.

Assist in drafting management plan. Market survey, customer orientation, work out the policy, target and management plan for opening business. ※.

Assist in planning marketing plan, make great efforts in publicity and public relations, and assist in holding hotel opening ceremony. ※.

(5) Consulting services

The management company does not directly participate in the operation and management of the hotel, but only sends professional management consultants to the hotel for a long time or regularly to check the operation of the hotel and put forward suggestions for improvement at that time. According to the requirements of the hotel and the special needs of the owners, professional consultants are hired to provide diversified hotel professional consulting services, including engineering, marketing, finance, marketing, service and training, so as to comprehensively improve the management level of this professional field and generate better economic benefits.

Marketing planning, organization and implementation of large-scale conferences, cold dinners, food festivals, Christmas dinners and various activities. ※.

Take the pulse for the hotel, diagnose the existing problems and propose solutions and measures. ※.

Professional management and technical guidance of hotel departments. ※.

Conduct professional market management analysis of hotels. ※.

Provide engineering consultation for the owner, including hotel site selection, architectural style positioning, planning and design, functional zoning and plane layout, interior decoration design and layout, and make suggestions on hotel furniture, facilities and equipment and hotel supplies specifications. ※.

(6) Professional training services

After understanding the training needs of enterprises, the management company sets training objectives, makes training plans and is responsible for the implementation of training. Using modern teaching methods, combined with the training needs of different levels of personnel to provide all-round counseling to help you build a management team and a well-trained staff.

Send professional trainers to owner's hotel for short-term professional training. ※.

Employees are trained in theoretical study, practical operation and simulated site. ※.

Learning and training of middle and senior managers. ※.

According to the actual situation of the owner or hotel, conduct training lectures on various topics. ※.

Hotel training system

Training purpose

Our training aim is: "to shape professional talents for you with professional training and bring you long-term development with professional talents."

Training concept

Training is the foundation of management, the guarantee of high-quality service, the premise of improving the quality of employees, the effective way to improve the competitiveness of enterprises and the catalyst for successful sales.

Training course system

We provide our customers with a unique "all-round stepped" hotel training course system. Generally speaking, the system makes training plans, designs training courses and provides training services for enterprises from three angles: management level (new employees, grass-roots employees, junior foremen and supervisors, middle managers and department heads, senior managers and owners), skills field (operational skills, management skills and professional knowledge of posts) and social development knowledge field (responsibility, mentality and communication). Carry out: train one, learn one, implement one and solve one. Through multi-level and all-round course training, we can achieve the goal of comprehensively improving the efficiency of hotel management and operation, meet the requirements of national star standards, and realize the road of professional managers.

Omni-directional stepped training mode

company organization structure

Ruishitong Company implements the general manager responsibility system under the leadership of the board of directors.

(1) organizational structure

Ruishitong Hotel Management Company is headquartered in Hefei. With engineering consulting, hotel operation, comprehensive management, human resources and training, science and technology network and other functional departments and offices.

(B) the core layer of the company

Mr. Gao Xianfeng, General Manager

Mr. Gao Xianfeng, a senior hotel management expert, has 17 years of hotel management experience. He has served as the general manager of four-star hotels, large-scale well-known chain-brand hotels and many star-rated hotels, led the preparation and management of the opening of many large hotels, and held training seminars for many hotels and social service industries. In June, 2007, 5438+ 10 served as the bidding judge of the central state organs meeting, designated hotels and restaurants on business trip; In April, 2007, he served as the judge of China Chaohu Tourism Festival Tourism Catering Cooking Competition; In 2008, he served as a lecturer in China International Hui Merchants Conference-Service Etiquette and Hotel Reception Training; In 2008, he served as the planning consultant of the third China (Hefei) Huizhou Cuisine Tourism Festival, and established a down-to-earth, enterprising and enterprising spirit in the industry.

Qualifications obtained by Mr Gao Xianfeng:

"General Manager of People's Republic of China (PRC) Tourist Hotel" qualification

National Judge of China Hotel Industry

The people of China and master chef.

Referee of China Ministry of Labor and Social Security National Vocational Skills Competition

Senior professional manager of China hotel industry

Member of Professional Committee of Senior Professional Managers in China Hotel Industry

Visiting Professor of Anhui Tourism Bureau

Mr. Shi, Executive General Manager

Mr. Shi, a senior hotel management expert, has been engaged in hotel management for more than ten years and has accumulated rich experience in hotel management and hotel preparation. He has served as the executive deputy general manager and general manager of several high-star hotels, with exquisite management, pragmatic work and unique views on service. He has been invited to provide consulting services for a number of hotels, and his work performance has been well received by the owners and peers in the industry.

The qualifications obtained by Mr. Shi

"General Manager of People's Republic of China (PRC) Tourist Hotel" qualification

Diploma from Lausanne School of Management, Switzerland

Mr. Wang, Executive General Manager

Mr. Wang has 15 years hotel management experience and is a senior hotel management expert. Joined the hotel service industry 199 1 year, and worked in different service and management positions in foreign-funded enterprises, state-owned hotels, private hotels and other hotels with different star standards. Starting from the most basic employees, the highest position is the general manager of the hotel; He has served as the general manager of several high-star hotels and large-scale well-known chain brand hotels, led the opening preparation and management of several comprehensive hotels and social catering, and has a deep understanding of economical and fast hotels. Hold training seminars for many hotels and social service industries and provide consulting services and management for many hotels. Its high sense of responsibility, meticulous work style and enterprising spirit of innovation have established a good reputation for excellent hotel professional managers in the industry!

The qualifications obtained by Mr. Wang

"General Manager of People's Republic of China (PRC) Tourist Hotel" qualification

Registered senior professional manager of China hotel industry

Professional manager of catering industry

Hotel training expert group trainer

(C) the core of the consultant

Cao Yang, President of Anhui Business Association

Wang Zhensheng is a master of China cuisine, a national first-class judge, director of Anhui Oriental Cai Hui Institute, and deputy secretary-general of Hefei Catering (Cooking) Industry Association.

Wang Jian, a senior hotel management expert, used to be the administrative director of Anhui Hotel and the general manager of Hefei Yulan Hotel, providing consulting and planning for nearly 20 middle and high-end hotels.

Yan, a senior hotel management expert, is currently the general manager of Hefei City Light Business Hotel.

Huang Yuhai, senior hotel management expert and national star hotel appraiser.

He Dongping: Senior planner. He used to be the chief referee of Anhui Hotel Service Skills Competition and the judge of national star-rated hotels.

Chen Xiaoqi: Senior hotel software technology development engineer, computer software and hardware system engineering project development.