5 self-inspection reports on online sales

# Report # Introduction Self-inspection report is a report style that a unit or department conducts self-inspection on the problems existing in the implementation of a certain work in a certain period of time. The following is the online sales self-inspection report, welcome to read!

1. Online sales self-inspection report

The end of the year is approaching, I think everyone is busy with the final sprint before the Chinese New Year, and some brothers are about to embark on the journey home! I have been in Shenzhen for almost four years, and I only started at the beginning of last year. From the beginning as a small card dealer, I have gradually developed into Haoxun Digital. Thanks to the communities, forums and friends in Taobao, because of your's support, we can develop slowly.

Today, Haoxun has your credit. To tell the truth, in fact, I really spend less time interacting with you in the community, usually on the inside or by phone. This may be our shortcoming. Please forgive me, too. We will continue to uphold product quality and after-sales service, and build a safe, convenient and value-for-money shopping platform, so that you can get satisfied products and leave good memories.

In xx years, with the help of all social friends and Taobao friends, Taobao's merchandise sales reached nearly 1 10,000, depending on the actual quantity. Don't like exaggeration. It is this little data that reflects the support and love of social friends and Amoy friends for our store.

On the occasion of the Spring Festival, on behalf of all my colleagues in Haoxun Digital Studio, I would like to extend my most sincere wishes to all the friends who care about and support us: Happy New Year, family reunion and all the best!

We will, as always, provide you with more perfect and cheaper products and quality services!

Work performance in the past year: strengthen image and improve self-quality. In order to do a good job in sales, we have always been strict with ourselves, paying attention to setting an example and treating others sincerely. First, love your job and pay attention to dedication. The law of one's own workplace is "irregular".

Therefore, we should correctly understand our work and value, correctly handle the relationship between bitterness, gain and loss, personal interests and collective interests, adhere to professionalism, integrity and dedication, and second, temper our business and improve our business. After 1 years of study and exercise, our work has made some progress. Make use of the information circulated by Taobao and major websites, carefully study other people's strengths, get rid of their own shortcomings, consult with peers humbly, and improve themselves in the sales field through continuous learning and exploration.

It is necessary to strengthen functions and provide good services. In our work, we pay attention to the fundamentals and strive to improve the service level. Although the manpower is small and the workload is heavy, it needs the unity and cooperation of all our staff. In this year, no matter what difficulties we encounter, we actively cooperate to do a good job. Colleagues can think in one place and work hard in one place, no matter how much they do, they just hope to finish their work smoothly.

The shortcomings in the work and the direction of future efforts;

Although some achievements have been made in the past year, there are still some shortcomings, mainly due to insufficient ideological service level, insufficient study and service, a certain gap compared with experienced colleagues, business still wandering in the basic format, and lack of in-depth exploration of the content. In my future work, I will definitely sum up my experience, overcome my shortcomings and strive to do better.

Ups and downs is another year, xx year is coming to an end, and the new xx year is waving to us again. After a busy year's work, I have too many feelings.

It's the end of the year again, and xx is about to become a thing of the past. This year is the second year of contact with online promotion. Saturday and Sunday spent a period of time sorting out the customer data of online customer transactions in the first half of xx and the second half of xx.

Although the total effective amount is not several million. However, in terms of the percentage of turnover growth, this year has increased by more than three times compared with the same period of last year, and the second half has increased by nearly two times compared with the first half. Sales in the second half of the year increased by 33% compared with the first half. I am really happy to see these data!

Even so, I still have a firm belief in my heart, and insist on using online promotion to increase the publicity of products, so that the online sales of xx can reach a new level.

According to my understanding in the past few years, I think the factor that customers promote transactions on the Internet is to build trust. There are many cost-effective products, customers can find you, and you can also find many peers with advantages. What customers in different places lack is trust in the transaction. With the development of network and network informatization, it has brought us convenience, but it has also produced some crises, and many customers have been cheated by the network. Once bitten, twice shy!

Therefore, while providing customers with efficient services and cost-effective products, we should also eliminate the concerns between customers and our suppliers, so that customers can rest assured and be willing to cooperate with us.

The first cooperation in selling products and the subsequent cooperation in using services will win the recognition and trust of customers. While shouting honesty in doing business, we should also practice and prove ourselves with actions.

Good news, good news, a promise as good as a promise, win in execution ... We will continue to work together with customers!

2. Online sales self-inspection report

In a blink of an eye, years have passed, and I have been doing online sales of photo studios for one year. How time flies. I didn't know how to do online sales from the beginning, and now my department has successfully completed the annual performance of 1.78 million. This year has really grown up a lot. For _ _ brand year, our planning department set a goal of one million, because after Teacher Yin came to give us a class in April, we were full of confidence in our department and added 500,000 yuan to the annual goal. In fact, this goal is not very high, but for our newly established department, there are still some people who are not familiar with online sales, but we just don't want to give up. Since we have set such a goal, we must work hard to accomplish it. In the month of June+10, 5438, our performance was very unsatisfactory. In February, due to the activities, our performance was quite impressive, and we made more than 200,000 yuan. Planning was ok, but it was combined with offline activities. I'm not very satisfied myself, because what we want is to open up the online market, so we haven't succeeded yet, and we must continue to work hard. On the Internet, we do Baidu bidding and gradually increase the search volume through keyword strategy. The celebrity endorsement voting on the website has increased our visits, so the average performance in the next month can reach 10 to150,000, and the department is slowly on the right track. Brand year focuses on quality, not only to ensure quantity, but also quality is the key. We are very strict about the image of the website, the rhetoric of online consultation, the image of the store and the image of the staff. _ _ year, I really don't want to describe it too much, because this year I was happy, sad, tried and struggled. The Happy Bride Competition in July made my whole nerves tense. This is my first time to lead a team. To be honest, I'm too afraid of failure. Maybe I've succeeded too much before, and I haven't encountered many setbacks before because I don't have much experience. At home, I have parents to help me. I had Li Jie when I opened my own shop. When I encounter a problem, her is my first thought. I just want to be with her and be myself. In the case of leading the team, I know that this is not a personal matter. My every move, my mood changes, are watched. I want to give others confidence. No matter how tired you are, you should be full of energy. During that time, I really cried many times. I can't finish my performance every day. Every player shouts tired. I didn't rest for a month and went to work every day. But I can't cry in the company. When I got home, I was still thinking about how to perform. I can't give up. I must make the players full of confidence. Although I didn't finish my performance in that competition, I worked hard and survived.

Everything seems to have happened yesterday. Teacher Jiang always said that when writing a summary, I don't want anyone to regret it, because it's all over and I will regret it when summing up. We are no longer qualified. The result of everything has happened and become a fact, so even if there is _ _, what we have not done well has passed. So what we need to grasp is that now, every failure and experience is pushing us forward. Think about our five-year plan. What we want is to keep refueling and get closer and closer to the goal. _ _ is a crucial year, and now the company's three major brands are already playing the Internet. What should we do if our planning department doesn't work hard? Others are doing our market, so we can only move forward, run our own department as a company and focus on our own goals. What we want is performance rather than market, so we must cast a wider net. The performance of the exhibition industry of the Planning Department is also crucial. Work hard not only online, but also offline. Since we can do it offline, why should we put down our offline? Therefore, if we focus on achieving performance goals, the planning department will be stronger.

3. Online sales self-inspection report

It's been almost a year in my busy work, and now it's almost the end of the year. Looking back on my work for more than half a year, I have gained a lot. I still remember when I left school and entered the society, I took the first step in my life with great excitement and a little anxiety. This step is often the most important step. Like many people, we grope for progress in the workplace, enrich ourselves and learn. Without any experience, we have more difficulties than others, but the road is often our own. With enthusiasm for life and yearning for work, I became a new employee of Jinhua Ripu Electric Vehicle Co., Ltd. After half a year's work, there were joys and sorrows, sweat and achievements in my work. Let's share with you the work in the past six months:

1, new to the company, unfamiliar with the company's products, the enterprise does not understand. The most important thing is to be familiar with the company's corporate culture, humanistic culture, products to be sold and basic business processes, and understand what the company mainly does. Where is the market positioning? Where should our market target be invested? Who are the target market individuals and groups? These are all things I need to learn, to understand the company's product price, each product model, each product category, product composition and product performance, product advantages, and to understand the correlation between wall insulation and our products. How to make the product from the bottom to the surface and how to construct it, a series of problems are gradually known through the training of the company and the help of colleagues. Slowly know how to understand product knowledge more effectively, and comprehensively sort out the company's products through videos and pictures. After putting on record the products corresponding to product price, category, model, corporate culture and model, we have a brand-new understanding of the products, laying a foundation for publishing information on various websites in the future and saving time.

2. After getting familiar with the performance of the product itself, the quotation actually seems simple. In fact, there is a lot of knowledge in it. I didn't know how to quote at first, but I was immediately stopped by the customer. I don't know how the price is composed, which is also related to my unfamiliarity with business. In this way, I always feel that I can't find anything to say to my clients. After consulting others and colleagues, I know how to quote, how to analyze the composition of the price, and how to communicate with customers about the price.

3. As e-commerce and online sales, how to find customers and how to open the company's market through the Internet is a headache. Now it is an information age. How to find potential customers through this platform is a deep knowledge. You have to work hard. If you are lucky, it is another matter. This job is a test of personal endurance and perseverance, and the beginning of work is a process from shallow to deep. In Alibaba, HC, Taobao and other popular websites are registered. Through various websites, we can learn about the industry of our products, set up our own shops, and upload the information of our products and sample companies one by one for sale.

4. Dealing with the orderliness of customers in the work: Looking for business online, I think my work is relatively fast and orderly. I have developed a quotation document with pictures to make it easier to send it to customers. For customers, my colleagues and I focus our contacts on EXCEL documents as a customer management system to register product analysis, different quotations, customer types and needs, customer sources and telephone numbers, and project information. Because we are different from other industries in engineering, we may not contact for a long time after this call, or we may suddenly contact that day. This is also respect for customers. When we call again, we will know which customer this is, and so on. I think it is very important for customers to file, just like some agents file. For the agreed price of agents, we must register the files of shipment, shipment price, freight and remittance of each agent.

5, the importance of cooperation with the company's internal personnel, how to cooperate with factory employees and construction workers on the site is a very important thing, from contract-stocking list-production list-outbound list-logistics-consignee receipt, etc., we should pay attention to the link, pay attention to the number of shipments, the model of production shipment, deliver goods to the consignee on time and in quantity, how many goods have been sent, how many goods and products have been used for each project, and for that customer in Shanxi.

6. In order to cooperate with other people's sales, I have done other work, such as: responsible for the unified collection and collation of domestic product data, responsible for the classification and management of product data, responsible for the collection of technical data related to products in the same industry, responsible for the analysis and improvement of product keywords, making relevant pictures and video materials according to the company's needs, and responsible for paying attention to industry trends to improve the classification and improvement of company product data.

After more than half a year's study and exploration, I have a deep understanding of online marketing. From the initial understanding of products to B2B online sales, and then to product quotation and customer communication, the overall effect is ideal. According to my personal opinion, online sales are not new now. From enterprises to individuals, online shopping has begun to be accepted. Its advantages are convenient, affordable and fast. In the conventional trading industry, buyers shop around, but in the online market, they may shop around ten or even more. At present, the public's consumer psychology is to buy products with high cost performance. That is, the quality is guaranteed and the price is reasonable. If these two points cannot be broken through, it will be difficult to attract buyers. At this point, the company is far from good enough.

I think another major factor for customers to conclude transactions on the Internet is to build trust. The negative impact of online fraud, especially on customers in different places, is the lack of trust. Therefore, while providing customers with cost-effective products, we should also eliminate the concerns between customers and our suppliers. Brand promotion is a good choice. Publish company-related product information, development trends and so on on major websites. Only when customers know the company in real time can they cooperate with the company with peace of mind. After half a year's work and understanding of the company, I would like to give some suggestions to the company first:

1, traditional enterprises will encounter the bottleneck problem of e-commerce when doing e-commerce. The same is true of our enterprise. That is the impact and influence of e-commerce on the company's traditional business. How to overcome the bottleneck depends on the choice of leaders and the cooperation of employees.

2. E-commerce needs fast, convenient, affordable, safe and service products. The requirements for enterprises are also very important, but more are the requirements for products and services. What we have done in these two blocks is far from enough. There are many problems in product quality and after-sales service. If you want to do well in e-commerce, you must make great efforts to change the status quo.

3, enterprises do e-commerce, which is a brand-new challenge for enterprises and a harsh challenge for employees. An enterprise must have its own strong e-commerce team to do e-commerce well. Although outsourcing can save costs and talent training time, it is very necessary to train your own e-commerce team for long-term development. This is the premise of doing well and doing well in e-commerce.

4. Online sales self-inspection report

It's the end of the year again, and this year is the third year of contact with online promotion. Last Saturday and Sunday, I spent time sorting out the number of transactions and customer data of samples sent by online customers in 20xx, 20xx and 20xx years. Although the total effective amount is not hundreds of thousands or millions. However, in terms of the percentage of turnover growth, this year has increased by more than three times compared with the same period of last year, and in xx, it has increased by nearly five times. The number of samples sent by xx is 63% higher than that of xx. The number of samples sent by xx increased by 233% compared with 2009. I am really happy to see these data!

Even so, I still have a firm belief in my heart, and insist on using online promotion to increase the publicity of products, so that the achievements of online sales in 20xx will reach a new level.

According to my understanding in the past few years, I think the factor that customers promote transactions on the Internet is to build trust. There are many cost-effective products, customers can find you, and you can also find many peers with advantages. What customers in different places lack is trust in the transaction. With the development of network and network informatization, it has brought us convenience, but it has also produced some crises, and many customers have been cheated by the network. Once bitten, twice shy!

Therefore, while providing customers with efficient services and cost-effective products, we should also eliminate the concerns between customers and our suppliers, so that customers can rest assured and be willing to cooperate with us.

The first cooperation in selling products and the subsequent cooperation in using services will win the recognition and trust of customers. While shouting honesty in doing business, we should also practice and prove ourselves with actions.

Hua Nuo, Hua Nuo, keep your promise, win in execution. Let's continue to work hard!

5. Online sales self-inspection report

20xx years have passed. For me, 20xx is an end and a beginning. After graduation, I ended my student life and began to become a professional. I also ended my technical career and started to sell. After many struggles and turning points, fortunately, I persisted. I am glad that I can still stand here and work hard. Although I have many shortcomings, I have confidence and courage, and I can constantly improve and progress. In order to train me as a salesman, the company has prepared many opportunities for me to get in touch with this job. Since telemarketing, sales assistants, bidding and other aspects have given me many training opportunities, and I have grown up from ignorance. Now that 20xx years have passed, I want to make a report to the company, give myself an account and summarize the sales work in 20xx years:

I. Work Report for 20xx

1. Sales Assistant Task Completed

1) From 20xx to August, I worked as a sales assistant, assisting sales staff, making phone calls, making appointments, looking for customers and checking phones. On average, I guaranteed about 22 effective calls every day (knowing the basic situation of the network, contacts and contact numbers) and 8 customers with clear needs every week.

2) According to the work arrangement of the sales staff, we found that customers with clear needs successfully signed five contracts, including the upgrade of virus database and url database of Blue Sky Driving School, url upgrade of Zhangbei County Government, url upgrade of Anruike, genuine software procurement of Yongnian Wenguang New Bureau, genuine software procurement of Gucheng Wenguang New Bureau, etc. 3) Assist other sales staff to sort out the customer list of various industries, pay a return visit to old customers, meet the needs of the industry, contact telephone numbers, and assist in bidding. I have done recruitment work for a period of time, arranged and coordinated interview time, placed some business orders, attended work from June 65438+ 10 to August, and registered the test equipment in and out.

2. Completion of sales work

From the end of August, the company officially switched to sales, visited 60 customers, added 60 customers, and confirmed 7 customers, and completed a single sales contract. Customer * * * completed sales income of 22,240 yuan and profit of 1 10,000 yuan.

Two. Summary and analysis of 20xx's work

1, attitude

Seriously lack of security, I always feel that sales is a very difficult job, I don't have enough courage to face it, and I have been in a passive working state. Every time, I feel that I am not ready, I don't work hard enough, I don't have the courage to express my thoughts, I am a little heartless and don't pay much attention to details.

2. Sales skills

Because there is no professional experience in sales and no social experience. I felt a lot of pressure from the beginning. I went out with courage and hope every day and was always hit. Coupled with quick success and instant benefit, it backfired and did not achieve the expected results.

In the communication with customers, the negotiation ability is weak, and sales work is carried out for different industries and different people. Different industries have different needs. When I first came into contact with customers, the communication with customers was relatively backward. There is no way to grasp the real needs and purposes of customers, can't do what they like, and don't know how to start work and recommend products that they think are suitable for users, which is reflected in the initial time of visiting customers, usually not talking about important content, and the conversation time is very short. Later, with the increase of visiting customers and the urging of grassroots leaders, I gradually learned how to communicate with customers.

3. Product knowledge

In terms of product knowledge, I only have a deep understanding of products, but I don't have a deep understanding of other brands' products. Sometimes, when selling to customers, I can't grasp the characteristics and usage of products well. Sometimes customers have never heard of a product, and I can't analyze the advantages and disadvantages of my product compared with other products.

As a result of the above shortcomings, not only affected the development of their own sales business, but also hit their self-confidence. I think I will abandon these bad practices in my future work, actively study and consult my colleagues' business knowledge and improve my sales skills as soon as possible.

Three. 20xx work prospect

Looking forward to 20xx years, we should keep consistent business philosophy and business philosophy with the company, unify our goals and understanding with leaders, and assist the company in promoting corporate culture construction.

In terms of business, the company also assigned me a fixed city. First of all, it divides the customer list of different industries and their contact information. Some customers have the same business opportunities as last year. We should do a good job in the development of business opportunities and key customers (industry customers). Divide key and non-key customers according to strength and arrange primary and secondary visits. Visit important customers at least twice a week. Grasp the key customers and insider customers of each unit, and understand customer information, such as positions, hobbies, decision-making chain, etc. , tap customer needs, do a good job in customer relations, keep abreast of purchasing information, complete at least 2 contracts in the first half of the year, and have more than 5 key customers. In terms of product knowledge, within half a year, we must know all the product brands involved in network information security, and be able to analyze what advantages these products have compared with each other, what kind of network environment they are suitable for and can play the most important role.

Consciously, whether in sales or product knowledge learning, abandon selfish, strong and lazy temperament, learn the strengths of others with a positive attitude, learn to be modest, and learn to get along more harmoniously with bosses, friends and colleagues.

The road ahead of sales in the coming year is longer, more difficult and more arduous. We must give full play to the enthusiasm, initiative and creativity of our work in 20xx, fulfill our post responsibilities, do our best to do a good job in sales in 20xx, and create good sales performance for the company.