Hello! I am the manager of a wallpaper wall cloth shop, and the end of the year is coming. I don't know how to write a work summary. Can you help me?

First of all, you know how to write the year-end summary, the outlook of 20 19. I will give you a compliment.

Job responsibilities of the store manager:

1. Make and break down the store's sales plan at the end of this month on the first day of each month, and lead the team to complete the sales.

Mission.

2. Abide by company regulations, unite and assist, and obey the work arrangement of superior leaders;

3. Preside over the weekly meeting of the exclusive store, summarize the comprehensive situation last week, exchange successful sales skills, arrange this week's work and formulate this week's sales tasks, and convey relevant information and policies of the company and the factory;

4. Supervise, manage and maintain the image maintenance of the exhibition hall in terms of product display, jewelry placement, store hygiene, clerk image and advertising layout;

5. Make a training plan and regularly train and coach the shop assistants;

6. Assist the manager to handle and improve the operation of the store;

7. Responsible for managing the daily work of the store, supervising and assessing the daily work performance of the shop assistants, and timely checking the counters.

Reflect the dynamics of shop assistants and deal with shop assistants who violate relevant regulations;

8. At the end of each month, summarize the sales situation of this month and analyze the overall product sales trend;

9. Grasp the competitive environment and consumption habits of the local market, feed back relevant information in time, and put forward constructive opinions that will help achieve the sales target;

10, provide accurate and up-to-date real estate data in time every month to facilitate the development of community marketing;

1 1. Reasonably adjust and dispose of newly listed products, unsalable products, promotional products and model products;

12. Keep daily communication, coordination and contact with after-sales service personnel and merchandisers, and get to know the manufacturers;

13, training and assessment of new shop assistants;

14, do a good job of fire prevention and theft prevention in specialty stores, and deal with special situations encountered at the sales site;

15. Handle customer's on-site or telephone complaints, and notify relevant departments in time of complaints that need coordination from other departments;

16. Evaluate and check the performance of shop assistants.

17. Stimulate the enthusiasm of shop assistants and adjust the shopping atmosphere of specialty stores.

18, sort out the company's official documents and notices, and make good preparations before the promotion activities and finish the work after the end.

Personnel aspect

1. has the right to participate in the recruitment and primary selection of shop assistants.

2. Have the right to reward and punish employees.

3. Have the right to dismiss employees who do not meet the company's requirements or behave badly.

4. Have the right to put forward opinions on transfer, promotion, demotion and dismissal according to employees' performance.

5. Have the right to inspect and evaluate the daily performance of employees.

6. Have the right to decide the emergency in the store.

As far as commodities are concerned.

1, have the right to put forward opinions and suggestions on the company's distribution.

2. Have the right to reject goods with quality problems.

3. Have the right to decide the distribution of goods in the store.

Store operation is usually divided into three periods. Before business, in addition to turning on electrical appliances and lighting equipment, leading the clerk to clean the storefront, there is also a morning meeting, which mainly includes the announcement and communication of company policies and business activities of the day; Business situation analysis and work performance review the day before yesterday; Train new employees and exchange successful sales skills; Stimulate work enthusiasm and boost staff morale. In addition, if you need to place an order, the specialty store should count the petty cash, check the business report of the previous day and send it to the company.

After the business is over, check the accounts, fill in the business report of the day, check and properly keep the business funds and keep the reserve fund. Also check whether the electrical equipment is turned off. Put an end to fire hazards, and check whether the doors and windows are closed and whether there are other people in the store. In terms of goods, the manager of home building materials store has the right to put forward opinions and suggestions on the company's distribution, and has the right to reject goods with quality problems.

The manager of home building materials store should pay attention to the following work in the course of operation: check the gfd of the salesperson, arrange the work clothes and wear the work card; Supervise the cashier operation and grasp the sales situation; Control the electrical appliances and speaker equipment in the store (specialty store); Prepare wrapping paper and packaging bags for use at any time; Keep shops, warehouses and fitting rooms clean and tidy; Change the window, model display and merchandise display in time; Pay attention to suspicious personnel to prevent items from being lost and accidents; Actively assist customers to solve problems in the consumption process in time; Collect market information and do a good job in sales analysis; Organize the company's official documents and notices, make preparations before promotion and finish the work after the promotion.