Why does Didi Customer Service recruit a large number of people?

There is a big gap in customer service, work pressure and liquidity.

1, the customer service gap is large: with the expansion of Didi business scale, the number of users is increasing, resulting in an increase in the demand for customer service personnel. In order to respond to users' queries, solve problems and provide support in time, it is necessary to recruit a large number of new employees to fill the vacancies in the customer service team.

2. Work pressure and mobility: As a high-pressure job in the customer service industry, customer service personnel are faced with heavy and complicated tasks. Dealing with all kinds of user complaints, inquiries and emergencies for a long time will lead some employees to choose to leave or quit. In order to maintain a sufficient number and high quality service team, new members need to be added quickly after the existing members leave.