Interview Questions and Reference Answers of Departmental Scenario Simulation

Scenario simulation interview questions are one of the questions that are often encountered in interviews. The following are the interview questions of departmental scenario simulation that I brought to you, which I believe will be helpful to you.

interview topics of department scenario (1)

There are 5 comrades, 1 section chief, 1 deputy section chief and 3 cadres in a certain department of a certain bureau. Because the section chief is studying abroad, the sunrise work is presided over by the deputy section chief. One day at 8 o'clock in the morning, the deputy chief of the department met the following things as soon as he went to work:

1. A cadre in the department was knocked down by a motorcycle on his way to work and was in a coma. Now he is being rescued in the hospital.

2. There are five official documents that need to be processed on the desk, including an urgent one.

3. Notice from the Bureau Office: First, I received a phone call from the petition office of the municipal government, and more than a dozen laid-off workers were petitioning at the petition office. Because it involves the business of your department, with the consent of the director, please send a comrade to assist in handling it immediately; Second, the invitation letter from the political department of the military sub-district, holding a celebration at 9 am? Bayi? Military and political forum, deputy director in charge of instructions to send a comrade to your department.

4. The best classmate in the university sent a fax, and his plane will arrive at 1 am.

5. the party Committee of the bureau informed that at 8: 3 a.m., the central group of the party group of the sub-bureau studied the spirit of the 17th National Congress, and asked the section chiefs of all subjects to attend. If you were the deputy chief of the department, what would you do? Please briefly explain the handling principles and methods.

(1) Principle:

We should arrange personnel reasonably to complete the tasks in accordance with the principles of putting priority before light, putting urgency before delay, and putting public before private. (4 points)

(2) Method:

1. Report the mass petition and the incident of subordinates being hit by the deputy director in charge, ask for advice, and then ask for leave from the party group of the bureau about the study of the central group. (3 points)

2. Call a meeting of the comrades in the department immediately, report the situation and arrange the work tasks according to the opinions of the deputy director in charge:

(1) Send a cadre to the hospital immediately and inform his family to assist the hospital in its full rescue. (3 points)

(2) Invite another cadre to attend the military and political symposium, and then go to the hospital and the traffic police department to assist the police in investigating and handling the accident. (3 points)

(3) To receive petitions from the masses and assist relevant departments to do a good job. (3 points)

Take action immediately after the meeting according to the above arrangement.

3. browse the official documents quickly, deal with the urgent ones quickly, and leave the rest for post-processing. (2 points)

4. Go to the petition office immediately. If conditions permit, call your classmates to explain to him and ask him to stay first. (2 points)

Topics of department scenario simulation interview (2)

An enterprise hires recruitment experts to select general managers for its subordinate department stores. In the final stage, the recruitment experts used the method of situational interview for four candidates who passed the customs all the way. The four candidates were arranged to watch a video at the same time. The video content is as follows: The picture shows a small city, and the voice-over tells that it is a small county with a medium level of development. The camera focuses on a department store, and the time shows 9: 3 am. At this time, a young man with a height of about 1.8 meters and a leather jacket appeared at the main entrance of the shopping mall. He walked into the mall and went straight to the daily necessities counter. In the counter is a salesgirl of about 3 years old. The young man said to the salesgirl. Get a pack of toothpaste. ? The salesgirl asked? What brand? ? Zhonghua brand. ? The young man replied. The salesgirl said:? 3 yuan 8 jiao? . The young man took out his wallet, took out a 1-yuan RMB, and the salesgirl gave him 2 96 yuan cents. Then, the young man put away the money and toothpaste and walked out of the mall.

The screen returns to the main entrance of the department store, and the time display is 1: a.m. sharp. At this time, a young man with a height of about 1.65 meters and a straight suit appeared at the door and went straight to the daily necessities counter. ? Comrade, what can I get you? ? Asked the salesgirl. ? A toothbrush. ? The young man replied. ? What brand? ? The salesgirl then asked. The young man pointed at one of them. The salesgirl said:? Two dollars and eighty cents. ? The young man took out his wallet, took out a 1 yuan RMB and handed it to the salesgirl. The salesgirl gave the young man a toothbrush and gave him 7 yuan 2 cents change. However, the young man suddenly said:? Comrade, you got the wrong number. I gave you 1 yuan. ? I was given 1 yuan! ? The salesgirl said in surprise. ? What I gave you was 1 yuan. Give me the change quickly. I have work to do! ? The young man raised his voice and his tone was quite harsh. The salesgirl was in a hurry and her voice increased by eight degrees. How can you be unreasonable? You gave me 1 yuan, why did you insist on saying it was 1 yuan? Do you miss cheat people? ? At this time, more than a dozen customers have gathered at the daily counter to watch the fun. The young man was really fed up and shouted at the crowd. Look, everyone, what kind of service attitude is this! What about your manager? I'm looking for your manager. ?

As luck would have it, the general manager of the department store just came down from the upstairs, and when he saw the crowds here, he came over. He looks about twenty-eight or nine years old. ? What's going on? ? The general manager asked. When the salesgirl saw the general manager coming, she immediately complained to the general manager, just like reinforcements. Manager, this man is so unreasonable. He clearly gave me a 1-dollar bill, insisting that it was a 1-dollar bill. ? The manager saw that she was in a hurry and immediately comforted her and said, Zhang Jie, don't worry, take your time. What did he buy? Do you charge RMB for 1 yuan each? ? This is called by the general manager? Sister Zhang? The salesgirl seems to be in a calmer mood. ? He bought toothpaste, no, he bought a toothbrush. By the way, I remember. Today, I confiscated several RMB 1 yuan, and a tall man gave me 1 yuan. He bought toothpaste. What this man gave me was 1 yuan. ? After listening to Zhang Jie's words, the general manager frowned a little, turned and walked to the young man who was about 1.65 meters tall, and then said politely: I'm sorry that this happened. Can you tell me the truth of the matter? ? The young man also seemed to regain his composure, and he also politely insisted that he paid the salesgirl a 1-yuan bill, but the salesgirl gave the wrong change. At this time, the general manager looked around the crowd, then fixed his eyes on the young man and continued to say politely: This gentleman, according to my understanding of this shop assistant, she is not a liar and irresponsible person, but I also believe that you are not the kind of person to find fault with. So, in order to clarify things better, may I ask you a question? ? What problem? ? The young man asked. ? You said you took a 1-yuan note. Do you have any proof? ? The general manager asked. As soon as the young man's eyes lit up, he immediately raised his voice and said, Evidence? What more evidence do you need? But I remember, when I settled accounts yesterday, I wrote the four numbers 2888 in the upper right corner of the chairman's portrait of this money with a ballpoint pen? . You can look for it. The general manager immediately ordered Zhang Jie to look in the cash register, and found a 1-dollar bill with the chairman writing 2888 with a ballpoint pen. At this time, the young man came to his senses and shouted at the crowd:? That's the 1 yuan I just gave, and I wrote this 2888. If you don't believe me, you can check your handwriting. ?

The crowd began to stir, and customers clearly expressed their dissatisfaction with the mall. The camera switches between the crowd, the young man, Zhang Jie and the general manager. At this time, the video ended and two questions popped up on the screen:

1. If you were the general manager of the department store, how would you cope with the situation at that time?

2. as the general manager, how will you deal with the aftermath?

the four candidates are required to prepare for 1 minutes, and then present their answers to the expert group for no more than 5 minutes. The application of situational interview in talent selection is based on the famous formula of psychologist Lei Wen: B=f(P? E)。 This formula means that a person's Behavior is a function of his Personality or personality and his situation or Environment at that time. In other words, the performance of candidates in the interview is determined by their own quality and the situation they faced at that time. If the examiner can properly select scenarios and ensure the consistency of scenarios for different candidates, it can not only induce the corresponding behaviors of candidates, but also explain that the different behaviors of candidates are caused by their different qualities. The scenario interview in this case aims at selecting the general manager of the department store under the enterprise, and it is very appropriate to choose the video scenario. At the same time, because the four candidates watched the video at the same time and asked the same questions, the design of the whole selection procedure was fair and reasonable. The setting of the first question is to examine the candidate's quick decision-making ability. Because they are allowed 1 minutes to prepare, they also test the depth of their analysis of the problem.

The main idea of the first candidate's answer is that he first apologized to the young man, admitted his subordinates' mistakes in work, and then criticized the salesgirl in public, and gave the young man 97 yuan 2 cents. The reason for this is that more than 9 yuan is a trivial matter, which affects normal business and damages the company's image. The longer the incident lasts, the worse it will be for the department store. As for the grievances of the salesgirl < P >, we can make psychological appeasement afterwards.

The advantage of this candidate is that he can set out from the overall situation of the company, prioritize, and have the basic thinking quality as the general manager of the company. However, its specific practice is, after all, compromise, and it is suspected of bowing to illegal behavior.

The main idea of the second candidate's answer is: First of all, she sincerely apologizes to the young man and the customers present, because her employees made rude remarks and offended the customers. She also advocated giving 97 yuan 2 cents back to the young man on the spot, but she didn't admit that her employees had made a mistake, but believed in it? The customer is always right? This idea. And promised to the customers present that they would continue to pursue this matter. If it was a mistake made by the salesperson, they would be severely punished, and at the same time, they would apologize to the customer and make compensation. In addition, she also sincerely asked the young man to leave his contact information to cooperate with the work of the department store.

the advantages of this candidate are similar to those of the first candidate, but he is more active. When it is impossible to judge right and wrong immediately, highlight? The customer is God? Let customers understand that the premise for department stores to make concession decisions is their love for customers. However, this practice still fails to bear the moral responsibility.

The main idea of the third candidate's answer is that he thinks it is enough for him to say a few words in the young man's ear. ? Dude, please follow me to the back. We have an internal video system. ? His reason is that the whole incident is obviously fraud, and the advantage of this candidate is that he has a strong sense of justice and takes tit-for-tat measures against evil forces. However, he made a big taboo, that is, professional managers should be based on honesty. ? Internal video system? Are you online? A moderately developed small county? It is absolutely impossible to have it in a department store in the park. If the candidate doesn't realize it? A moderately developed small county? , is the lack of information management ability; If you realize it, you will be cheating with cheating.

The fourth candidate's answer is to expose the cheater's tricks in public and cooperate with the public security department to crack down on them. He first privately ordered the security guard to call the police, and then asked the young man:? Are you sure you paid 1 yuan instead of 1 yuan? ? After being recognized, reasoning:? Since you paid 1 yuan with 2888 written on it, your fingerprint should be on this money. Since you didn't pay 1 yuan money, your fingerprints won't be on all the 1 yuan banknotes received in the cash register today. If it is verified that there is a 1 yuan banknote with your fresh fingerprint, how do you explain it? ?

The greatest advantage of this candidate lies in the profundity of problem analysis. He keenly grasped the blind spot of fraudsters' logic and exposed it on the spot. This is shocking. From the perspective of justice, it is also completely understandable. However, as a professional manager, it is a big secret to get rich by being reasonable and forgiving others. What's more, salesgirls shouldn't be rude under reasonable circumstances.

Therefore, it will be better if the candidate sees through the scam and does not forget to show his affinity to the customers at that time.

in a word, the first question of the situational interview in the case aims to examine the three qualities of the candidate: insight? Grasp the essence of the event; Global view? Yes, image and? Customer first? Understanding of ideas; Sense of justice? Attitude towards the phenomenon of anti-honesty in society.

coping skills of interview questions in department scenario simulation

1. Based on job research

What do you mean? Know yourself and know yourself, and fight every battle? . Scenario simulation scenarios are usually some problems at work, so candidates must do a good job research. Know the job responsibilities, job content, relevant laws and regulations of the position in advance, so as to be aware of the problems in the work scene during the exam.

Second, sunny mentality and calmness

Interpersonal relations or work problems are problems that civil servants have to encounter in their daily work, and properly solving these problems is one of the abilities that an official should have. Faced with such and such problems, we must do it? Calm down? . Here? Calm down? There are two meanings:

1. Be calm when facing the problem.

In the interview examination room, nervousness is inevitable. The scenario simulation question puts the candidates in a contradictory and difficult environment, which is more likely to cause the candidates' nervousness. Moderate nervousness is necessary, but excessive nervousness will inevitably affect the performance of candidates. After all, the examiner should observe the candidates' performance. Behavior? Yes.

there are only two ways to relieve tension. On the one hand, it is necessary to be very familiar with the ideas and methods of answering such questions. This is the tool, and it is possible to deal with it calmly with tools; On the other hand, it is to practice more. From a psychological point of view, people are usually afraid of strange things, which leads to nervousness. Therefore, if candidates practice repeatedly and improve their familiarity with this type of topic, they can reduce their nervousness.

2. No matter how urgent the topic is, the premise of solving the problem is to put on a mentality.

be calm and calm, and don't be confused by difficulties. Candidates should have the awareness that attitude determines height. Calmly and correctly facing the problem is the premise of properly solving the problem.

3. Language is a weapon, so pay attention to communication skills.

Language should be fluent and speak logically. In the process of answering, you should eliminate it? Hmm, oh? Wait for the noise.

　? Say the right thing to the right person at the right time and place? . In the process of scenario simulation, we should focus on the skill of communication.

Fourth, skillfully grasp the problem-solving ideas of communication and coordination, based on which

The scene of scenario simulation is usually a series of interpersonal relationships and work problems in the work situation. Therefore, solving interpersonal problems is a very important part. Therefore, when learning structure, we must master the problem-solving ideas of communication and coordination topics skillfully. With this foundation, it is much easier to deal with scenario simulation.

5. Abide by laws and regulations and be brave in innovation.