Practical experience of restaurant waiters.

Before we step into the society, internship is an important process for us to exercise ourselves and enrich our social experience. Many people will choose to be waiters in restaurants. What experience have you had in this process? The following is a model essay on the internship experience of restaurant waiters compiled by me for your reference only. Welcome to reading.

Because of the cooperation between the school and the hotel, I came to xx Hotel for an internship. Among them, they are mainly waiters who usually practice in the hotel banquet hall.

The working environment of the food and beverage department is relatively relaxed and free, and the whole party is held in the form of band performance and buffet. Guests can enjoy beer and enjoy it. As service personnel, we don't need to send beer on a tray, just hold the cup with both hands. Sometimes two hands can hold eight glasses of beer, and I feel quite powerful! Every afternoon, our main task is some simple venue layout: set the table, divide the tableware, make paper towels, prepare buffet, set beer and so on. In the evening, that is, after the guests are seated, our main task is to serve buffet, pour beer, arouse the enthusiasm of the guests and blend into the atmosphere.

At first, I had no experience in pouring beer. I can't always grasp the degree of beer bubbles coming out. I always pour too many bubbles and spill them on the table, even on the guests' mobile phones and bodies. Every time I encounter this situation, I will be very flustered and embarrassed. Fortunately, every time the guests handle my mistakes with humility. But there are too many. After summing up experience, you can do some simple things, such as pouring beer. I was deeply impressed by two guests at the Oktoberfest:

There is a table of Germans who like to buy some German wine to drink alone. As a waiter at their table, I bought them wine three or four times, and the last time I bought it for them, they gave me a tip. This is the first time I have received a tip in my life. At first, I was embarrassed to take it. I repeatedly shirked it. The Germans stuffed it into my pocket, and I don't want to refuse it any more. I'm still happy. Although it is not a lot of money, it is an encouragement, at least an affirmation of my service. Finally, when he left, he kissed my cheek and kept saying "thank you" to me. In fact, I feel that what I have done is just my job, but I am so affirmed by others. At that time, I was very happy

And a little brother who works in it. He said I was cute and looked like her sister. He took a glass of beer to pay tribute to me and left my phone number. Later, the next day, I received his short message, which said, "Thank you yesterday, little sister!" " I was very grateful at the moment I received the text message. I really appreciate that my service can bring happiness to others. I really appreciate that so many people are satisfied with my service. This is not a particularly professional service, especially thank you for your tolerance.

During the internship, the instructor of our school also participated. Every time I see a teacher coming, I am very happy. I really feel the satisfaction of my mother coming to see my children. I am very grateful to the teachers for their support to our students.

For the first time, a senior led us to be the person in charge. At that time, the dress code required girls to wear high heels. For many students who have never worn high heels, this is simply torture. Working ten hours a day is already a challenge. In addition, many students can't keep wearing high heels for several days, and some students sprained their ankles. What followed was that the students skipped work and asked for leave for various reasons.

I still remember that my senior couldn't stand it anymore and sent a short message to each of us. In fact, I know that everyone is very tired, perhaps never so hard, but this is the social reality. Work is not like class. You can skip class if you are tired, and ask for leave if you are not hard. Now that I'm here, just hang in there. After this, the road will be easy. After seeing this news at that time, I chose to insist. It was really safe when I arrived. I promised to go to the hotel for an internship, no matter how hard and tired it is, this is also the most basic principle of good faith. As it turns out, I have benefited a lot from persevering and completing the eight-day internship in the Food and Beverage Department.

Became the head of our school internship for the second time. With the experience of the last session, I can also complete this internship well. Then, as the person in charge, I have more responsibilities, such as daily scheduling, contacting students for leave, feedback from students, and problems found by the hotel. As a middleman, I want to make overall plans. Perhaps these two internships in the hotel catering department have made me know more about how to persist and how to take responsibility. At the end of each day, we will reach the daily turnover. Looking at those figures, we will be happy for a little progress, and we will think of more ways to promote our products because we are not satisfied. Perhaps this internship has taught me more about how to market, how to launch new products and how to make customers more willing to buy your products.

I think the service of the food and beverage department is really an exercise job. I still remember the times I just did it, and everything really happened. For example, the plate was heavier than expected, and as a result, I couldn't hold it steady and hit the table directly when serving. The tray didn't hold firmly when helping the guests to close, and almost the whole tray fell to the ground. I almost burned my guest when I poured tea. Sometimes there are too many kinds of drinks to serve, and it is not clear to pour the wrong drinks for the guests. Too much wine, embarrassing guests and so on.

At the same time, I feel very lucky. There are so many problems. Every time, the guests forgive me and even help me finish my work. Now I can skillfully complete these tasks, and every service step can be completed in an orderly way, and through so many mistakes, I have also summed up many service skills myself. Sometimes you really can't underestimate the status of waiters. Doing this job well requires some honing experience, such as which direction to take when serving, how much red wine to pour, how to put the dishes on the turntable and so on. Perhaps the internship in the banquet hall made me understand the importance of details more. Many things seem simple, but doing well is not simple, but I always believe that diligence is diligence.

The hotel management major that I applied for at the beginning seems to be the right choice now. Many people say that the more hotels you run, the higher your EQ, and they agree with this statement. Perhaps many people in modern times look down on the position of waiter, but when I really enter it, I also understand the ups and downs.

Being a hotel has taught me to be more grateful, more concerned about other people's feelings and more delicate. At the same time, the three principles of "specialization in technology", "diligence in technology" and "perseverance" also gave me a deeper understanding during my internship. Any industry starts from the grass roots, which is nothing to be ashamed of. As a young man, only by working hard step by step can we go further.

I will never forget that on an internship night, I asked my supervisor why you were so happy because the hotel industry was so hard and tired. How did you stick to it? The answer he gave me was: because I love this industry, even my work is a kind of happiness, so naturally I won't feel hard. As a hotelier, I will never forget this answer.

Fan Wen (2) Under the arrangement of the school, I entered a catering enterprise and started my internship as a waiter. The waiter is very tired in practice. He has to stand for seven or eight hours a day and has no time to rest when he is busy. At first, it was really difficult for people with no work experience, but after two months of persistence, I slowly grew up at work.

Every post has a knowledge, and there are many things to learn. I just started my internship and worked as a waiter in a restaurant. I don't know anything about the service industry. A trainer led me to be familiar with the operation of each area, working in the lobby, and even paying attention to the most basic cleaning steps and methods. Sweeping the floor, washing the glass and scraping the glass are all the same, especially cleaning the countertop and preparing to clean the disinfectant.

When customers push open the door of the restaurant and come in, we should give them a "welcome and farewell" first. If we find that they have a lot of things with them and it is inconvenient to take the food, we will help them take the food to the dining place. During peak hours, we should pay attention to recycling while eating, that is, when customers have to sit down and rest after eating, they should take away those tableware, which can facilitate the communication between customers and increase the turnover rate of tableware and tables in restaurants, thus preventing a large group of customers from suddenly leaving, resulting in "flowers" everywhere in the lobby.

For example, for customers' dining requirements, customers need Chili sauce, boiled water, paper towels and an extra pair of chopsticks and spoons. If you see customers who bring their children to dinner, you should also take the initiative to help move a stool so that customers can have a better meal. If the customer finds that the product has foreign matter or the temperature is not enough, it should be handled properly. If there is a foreign object, you should change it for him, throw away the original one directly in front of the customer, and then report to the manager.

If the temperature is not enough, you can help customers heat it. Only by handling it well can customers have a pleasant dining process and better promote the operation of the restaurant. Therefore, you must not be angry with customers, even if you have grievances. Customers have a good meal, so our employees will have a lot of unnecessary troubles at work. Customers are satisfied with the food and employees are relaxed and happy.

Accumulate experience in continuous work, and you can handle the friction with customers more easily after you are familiar with it. After passing a certain work assessment form, I have a certain contact with the management culture industry of Kungfu, and I also get along well with my colleagues by using the management skills I learned in the uploading class, and I am familiar with the service in the lobby, so I will go to the counter to study. Because I am not familiar with the menu, I have suffered a lot in the process of being an assistant. Clumsy, knocking over products, nervous and afraid of making mistakes, the more mistakes there are. When you encounter problems, you will want to escape and dare not move forward. Therefore, it is very important to overcome your inner fears and take a confident step.

Remember the customer's order and some additional requirements when assisting, and you can't stay alone. You should follow the standard of five auxiliary steps. Help the cashier to write the bill when the customer chooses to take out; When there are many gynaecologies, customers should be greeted to queue up to order and take meals; When customers go to the counter for other help, such as toothpicks, paper towels, etc., they should also be greeted at the same time; When some products need to wait, you should be clear in your heart and always remind the cashier. In short, assistants should listen to all directions, and their hands are faster than their brains. After getting familiar with it, I will never be afraid to stand by and sit in front of the cashier. I can handle the requirements of customers.

During my internship as a waiter in a restaurant, I learned a lot of patience and persistence that I couldn't learn in class, and I never thought about giving up. Attention should also be paid to tone and words in interpersonal processing. Ascend to the management level, although it is the lowest level, but do what a manager should do. In addition to setting an example, we should also establish our own prestige among employees and correctly handle small frictions between employees.

Therefore, it is difficult but important to take the first step. No matter what industry you are engaged in or the nature of your work, you should first accept it yourself, then practice it, overcome it and conquer it.

The internship experience of restaurant waiters (3) Since we entered the university, the employment problem always seems to surround us and become an endless topic. In today's society, the posters of job fairs always say "experience is preferred", but how much social experience will our students have on campus? In order to expand my knowledge, expand my contact with society, increase my personal experience in social competition, exercise and improve my ability, let myself really enter the society after graduation, adapt to the changes in the domestic and international economic situation, and deal with various problems in my life and work, I started my social practice this holiday: I walked into xx restaurant in xx city.

Practice is to apply the theoretical knowledge we have learned in school to objective reality, so that the theoretical knowledge we have learned can come in handy. Learn without practicing, then what you have learned is equal to zero. Theory should be combined with practice. On the other hand, practice can lay a foundation for finding a job in the future. Through this period of internship, I learned something that I couldn't learn at school. Because the environment is different, the people and things you contact are different, and the things you learn from it are naturally different. Learn to learn from practice and practice from learning. Moreover, with the rapid development of China's economy and China's accession to the WTO, the domestic and international economies are changing with each passing day, and new things are constantly emerging every day. When we have more and more opportunities, we also have more challenges. What I just learned the day before yesterday may have been eliminated today. The more China's economy is integrated with the outside world, the higher the demand for talents will be. We should not only learn well what we have learned in school, but also learn other knowledge from life and practice.

In the dining room, others can recognize me at a glance as a student who is studying. I asked them why, and they always said I could see it in my face. Hehe, maybe everyone who has never experienced society has my unknown experience! I didn't flinch because I had no experience in front of them. I believe I can do it as well as they do. My job is to be a vegetable delivery boy there. I work from 9: 00 to 2: 00 every day, and then from 4: 00 to 8: 30 in the evening. Although the time is a little long, I am enthusiastic, young and not tired at all. I think this is an incentive to understand life, to understand life, to take over society and to understand the future. Although I mainly deliver food in the restaurant, I have to do something outside of work from time to time, and sometimes I have to do some cleaning work. At school, there may be teachers assigned to say what to do today and what to do tomorrow, but here, no one may tell you this. You must do it consciously and try your best. The efficiency of a job will be evaluated differently by others. In school, there is only an atmosphere of learning. After all, school is a place to study, and every student is striving for higher scores. And this is the workplace, and everyone will work hard to get more pay. There is competition in both study and work. In the competition, we should constantly learn from others' advanced places, and also learn from others how to be a man to improve our ability! I remember the teacher once said that the university is a small society, but I always feel that there is always that innocence and sincerity on campus. Although it is a university, students still maintain their identity as students. Entering the enterprise and contacting all kinds of customers, colleagues, bosses, etc., the relationship is complicated, but we have to face everything we have never faced before. I remember that one of the problems reflected in the job fair held by our school is that there is a certain gap between students' practical operation ability and theoretical study at school. In this practice, I am deeply touched by this. At school, there is a lot of theoretical study, and it is multifaceted, covering almost everything; In practical work, you may encounter things that you can't learn from books, or you may not need the knowledge from books at all. Maybe it's just a simple problem that can be used in work. A task can be completed just like a set of formulas. Sometimes I complain that the actual operation is so simple, but why does the knowledge in the book make people learn so hard? Is this the derailment of society and schools? Maybe the teacher is right. Although college students' life is not like stepping into society, it is an undeniable fact that they are ultimately a part of society. But sometimes I have to thank my teachers for their tireless teaching. Some problems have been carefully digested in class and supplemented by my usual homework. My starting point is higher than others, and I have a lot of knowledge in dealing with various work problems. As a college student in the new century, I should know how to communicate with people from all walks of life and deal with all kinds of things happening in society, which means that college students should attach importance to social practice, which is essential. After all, three years later, I am no longer a college student, but a member of society. I want to communicate with and contribute to society. Only by knowing how to talk on paper can we be far behind, and the journey of life in the future will be long, so that we can cultivate ourselves into a qualified and useful talent for society.

Many people who study at school say that they would rather go out to work than study at school; Only people in society would rather go back to school. We go to school and learn advanced scientific knowledge in order to enter the society in the future and contribute our strength. Try to master professional knowledge today and serve the society better tomorrow.

Internship experience of restaurant waiters (4) The long internship is finally over. To be honest, this internship really changed my job. When I was in school, I always felt that the training and study in school were hard enough. But when I really came to work, I realized that the teacher's management and requirements for us were already very relaxed!

Of course, the leaders here are also very kind to our interns, but work is work after all, and we also have the necessary bottom line. In this work, what I have experienced is a feeling that I have never had in my previous study, especially when I am facing customers, which is incomparable in the past simulation. Now, the internship is over, and I will summarize my work experience during this period as follows:

This internship gave me a very bad feeling. First of all, in the face of work, as a student in the past, I have developed the habit of laziness. Although I have realized it recently, I am still very tired when I put on my work clothes for the first time.

Moreover, in the work of waiters, in addition to serving tea and delivering vegetables, they also shoulder the heavy responsibility of communicating with guests! If the guests have any requirements, we will try our best to fulfill them! However, for interns who are not familiar with restaurants, that is, we, sometimes it is really beyond our power. But fortunately, we have a reliable elder around us to help us. In the early stage, the seniors really helped us a lot. Later, in order not to bother my predecessors like this, I also worked hard to learn and understand, so that I had a solution to the common requirements of my guests.

If I want to gain anything from this internship, my physical strength is the first thing! The waiter's job is really tiring. At first, I went back to sleep after one day's work, and even my muscles hurt the next day. But then the physical quality gradually followed up, and I was no longer so tired in the face of work.

Secondly, it is my understanding of hotel work. Through study and practice, I have a deep understanding of the task I am responsible for now. I believe I have the basic qualities of a waiter now, but there are still many shortcomings. In the future work, I will try my best to make up and correct myself!

Finally, your communication skills. Only by communicating with real leaders and customers can I know my communication deficiencies, not only in theory, but also in communication. But I believe that in the future, I can change these through my own efforts!

Internship is only a moment, and we will face the real test after we formally enter the society! I won't slack off and will work harder in the future!