Responsibilities of after-sales service supervisor

Responsibilities of after-sales supervisor (selected 10)

In the rapidly developing society, more and more places are exposed to job responsibilities. Job responsibilities refer to the work content that a post needs to complete and the scope of responsibility that it should undertake. The post is the unity of duties and responsibilities, which consists of two parts: the scope of authorization and the corresponding responsibilities. How to formulate job responsibilities? The following is the job responsibilities of the after-sales supervisor I sorted out for you, for reference only. Let's have a look.

Responsibilities of after-sales supervisor 1 1. Responsible for the quality management of household products, such as pre-sale access, in-sale inspection and after-sales service. , put forward clear requirements, regularly analyze and master the changes in product quality to ensure good quality;

2. Do a good job of supervision in accordance with the Detailed Rules of the Convention on Deepening Integrity Management;

3. Responsible for establishing complete commodity quality files, improving basic management data, and collecting, reviewing and archiving commodity access data;

4 responsible for the supervision and inspection of commodity quality in this Municipality;

5. Be responsible for organizing after-sales service personnel to solve complaints for customers, and do a good job in telephone return visit and handling of customers;

6. Clarify the quality responsibility of customers' quality complaints, report major quality accidents in time, and actively cooperate with relevant departments to solve them;

7, the implementation of the home city quality early warning system;

8. Be responsible for implementing and auditing the determination and implementation of the quality first responsibility system;

9. Deal with major commodity quality problems inside and outside the home city, and establish a good working relationship with relevant government departments such as quality inspection and consumers association;

10, responsible for arranging semi-annual business surveys and customer surveys, and planning survey contents;

1 1, check the implementation of the work standards and norms of the employees in the assessment department;

12, complete the work temporarily assigned by the leader.

Responsibilities of after-sales service supervisor Part II 1. Supervise, guide and evaluate the work of department employees.

Second, fully responsible for the daily management of furniture and building materials after sale, and formulate various work processes of this department.

Three, responsible for the preparation of the service desk broadcast draft and broadcast track list, the preparation of the broadcast schedule.

Four, review the broadcast draft provided by each store, think that the content meets the requirements of Jiatai Plaza, and hand it over to the service desk for broadcast.

5. Deal with serious customer disputes and complaints in after-sales service, do a good job in after-sales service, earnestly safeguard the good reputation of Jiatai Plaza, and report major emergencies to the manager of business management department in time and assist in handling them.

Six, fully responsible for the overall coordination of the distribution center. Supervise the loading, exhibition removal, distribution and assembly of furniture and building materials in specialty stores to ensure timely replenishment and timely distribution of goods in various stores.

Seven, responsible for the supervision of the store sales service quality and delivery service quality.

Eight, analyze and sort out the customer data and market information feedback in the process of after-sales service, and communicate and coordinate with the relevant responsible persons of other functional departments.

Responsibilities of after-sales supervisor 3 1, implement the management system formulated by the company.

2. Be responsible for communicating with relevant personnel in all business sectors of the headquarters.

3, responsible for monthly reconciliation with headquarters accounts.

4, responsible for the settlement and check of labor costs.

5. Responsible for sorting out the prototype, collecting prototype data and drafting the report.

6, responsible for the collection and feedback of machine quality.

7. Strive for special resources

8. Responsible for handling and responding to all kinds of after-sales complaints.

9, other temporary notice and implementation work

Responsibilities of post of after-sales supervisor 4 1, organize implementation according to the overall development plan and work objectives of the company's operation management, and ensure the completion of publicly issued business responsibility indicators.

2. Organize and implement the adjustment and setting of departments and personnel, performance appraisal and secondary salary distribution, put forward the recruitment and use plan of employees, ensure the reasonable improvement of the internal appraisal and salary distribution system of the company and the effective allocation of human resources, and promote the realization of the company's goals.

3, reasonable division of labor, do a good job of user delivery and equipment installation and debugging.

4. Improve the technical service level of this department, solve various after-sales problems of users in time, and improve customer satisfaction.

5, review the technical service report, do a good job in the performance appraisal of the department.

6. Feed back the information of the responsible area to the company regularly every week to understand the user's demand and market dynamics.

7. Open up new markets and increase new customers.

8. Promote the construction of corporate culture of the company, grasp the main ideological trends of employees, advocate team innovation and team spirit, and enhance the core competitiveness of the company.

9. Control the expenditure of this department.

10, organize regular business training for employees in this department.

1 1. Establish the professional image of sophomore and ensure that the reputation of sophomore is not infringed.

After-sales supervisor post responsibilities 5 1, obey the management of the company's superior leaders, and abide by the company's various rules and regulations and labor discipline.

2. Be responsible for organizing the morning meeting and training of after-sales service personnel.

3, responsible for organizing the installation personnel to complete the installation tasks delivered by the company.

4. Timely and accurately convey the work arrangement of the company or superior leaders to the after-sales service personnel.

5. Be responsible for the management of transportation and installation personnel and work affairs of the Group.

6. Be responsible for the management of attendance, tools, clothing and expense reimbursement of this group.

8. Be responsible for the management of team building of the Group.

9. Be responsible for improving the installation skills, work specifications and work efficiency of this group of installers. 10 is responsible for tracking and confirming the work results and process of after-sales service personnel. 1 1 Responsible for dispatching after-sales service personnel to be fair and reasonable.

12 is responsible for the management of balance recovery.

13 Fill in relevant work records carefully and accurately, and do a good job in relevant statistics.

14 strictly implement the company's rules and regulations and job specifications, and handle and report unqualified events in time.

15 is responsible for communication and cooperation with relevant departments.

16 is responsible for solving the difficulties of after-sales service personnel in their work.

17 is responsible for tracking and solving problems left over from installation.

18 is responsible for the management and preservation of work forms and related documents.

19. Seriously and timely discover the shortcomings of after-sales service personnel, and actively solve or report them.

20. Actively participate in the personnel evaluation of installers and the improvement of work specifications.

2 1, take the initiative to improve their business capabilities, improve installation skills, improve service levels, and assume the management responsibility of this group.

22. Responsible for the work arrangement and guidance of the after-sales service personnel in this group, arrange the rest time of the after-sales service personnel, and notify the after-sales dispatcher in writing one day in advance to facilitate the after-sales order.

Responsibilities of after-sales supervisor 6 1: Obey management and other relevant rules and regulations of the company.

Second, the after-sales supervisor must have a good technical foundation, including electricians and machinery, and have a good understanding of the performance and operation of all equipment in the company.

Third, have good communication and coordination skills and adapt to on-the-job training and technical guidance for all after-sales operators.

Four: After receiving a specific task, accurately judge the spare parts needed for equipment failure according to the equipment failure phenomenon, and accurately judge the required manpower and time, and arrange appropriate service personnel for maintenance.

Five: urge all employees of the department to complete their tasks in a timely and reasonable manner.

6. Make departmental work reports and make statistics once a month.

Seven: After completing the task on business trip, you must fill in the after-sales service form in triplicate within one working day after you come back from business trip, one for the general manager's office, one for the R&D department and one for the file, and the person in charge of the general manager's office and the R&D department must sign and file.

Article 8: According to Article 7, it has the responsibility to urge the R&D department to put forward specific rectification plans, participate in the feasibility analysis of the rectification plans and supervise the implementation of the rectification plans.

Nine: Complete other tasks assigned by superior leaders.

After-sales supervisor's post responsibilities 7 1, and supervise the daily work assessment and division of labor of personnel in each post.

2. Hold an internal meeting of the service department once a week, and arrange a report meeting on this week's work and last week's work completion.

3. Call the company's main agents and business executives regularly every week to collect their feedback and explain. , and do a good job of communication and coordination between departments.

4. Attend monthly sales meetings, listen to sales feedback and explain and improve after-sales problems.

5. Check and supervise the inventory of after-sales machines, and find out the reasons for the machines that have not been maintained for more than 3 days.

6. Materials needed for planning and applying for maintenance. Ensure the timeliness of materials needed for maintenance.

7. Return the replaced machines, accessories and accessories to the factory in time to improve the turnover rate.

8. Be responsible for the renovation of the agent's trial fittings and the inspection and warehousing of the returned goods.

9. Collate, input and track local settlement data.

10, do a good job in the current account and inventory account of the goods in the after-sales department to ensure that the accounts are accurate and clear. Make a firm offer at least once a week, regularly send the after-sales inventory statement to the finance department and send a copy to the general manager of the company. Check with the financial department in time, and report to the chief financial officer in time if there is any abnormality between the accounts and the objects. Take care of the property of the after-sales department.

1 1. Do a good job in the storage and storage management of turnover machines and maintenance materials. The specific operation process of warehousing is as follows:

(1) warehousing. Check the physical objects against the packing list of the headquarters. If there is any discrepancy or damage, timely feedback to the headquarters for communication and resolution. If there is no discrepancy or damage, handle the receipt and keep an account.

(2) outbound. According to the inspection of the maintenance engineer, it can be divided into out-of-warranty maintenance and in-warranty maintenance. For the maintenance outside the warranty period, an outbound order should be issued according to the receipt issued by the receptionist, and the account should be kept; For the maintenance within the warranty scope, after strictly checking the maintenance list within the warranty scope, issue an outbound order, indicate the maintenance order number on the outbound order, and keep an account.

(3) The repairman shall collect materials according to the demand of the day, and the remaining materials shall be written off and returned to the warehouse.

12. Establish dealer after-sales outlets, and monitor and guide them according to the requirements of dealers.

Responsibilities of after-sales supervisor: 8 1, responsible for service delivery at the front desk to achieve business objectives.

2. Lead and participate in the daily maintenance and reception of service consultants.

3. Implement and supervise the implementation and training of standardized service processes.

4. Coordinate the communication and contact between the front desk and the maintenance workshop and spare parts department.

5. Handle customer complaints in the process of service.

6. Supervise the establishment and management of customer files.

7. Information feedback and management.

8. 5S management of reception area

After-sales supervisor job responsibilities 9 1, mainly responsible for after-sales telephone/online consultation of users' mobile phones and answering customers' questions about the use of mobile phones;

2. Master the workflow, speaking skills and requirements of telephone communication, and answer calls from users;

3. Solve problems for users timely and accurately;

4. Accurately judge the communication results and provide users with professional and satisfactory telephone consultation services;

5. Ensure the qualified rate and satisfaction rate of telephone communication;

6. Do a good job in the system information input and post-processing of the content of the call with users;

7, complete other matters assigned by the leadership.

Responsibilities of after-sales supervisor 10 1, responsible for the internal and external business development of store after-sales service center,

2. Organize and coordinate the cooperation of after-sales departments, formulate relevant rules and regulations and supervise their implementation, and be responsible for the continuous optimization of the workflow of after-sales service center;

3. According to the company's overall planning, formulate the monthly after-sales target output value, the number of visitors, the objectives and tasks of each department, analyze the data and formulate the specific implementation plan, and work out the spare parts business plan with relevant departments to ensure the completion of the target;

4. Responsible for improving customer satisfaction and overall coordination, and receiving and handling major customer complaints;

5. Be responsible for the formulation and development of business systems and processes such as workshop management, spare parts management, technology management and parts quality management, and build a good and efficient service quality management system;

6. Responsible for the management and monitoring of after-sales service links such as service reception, maintenance, claim and delivery, and promote improvement;

7. Carry out the spirit of corporate culture, cultivate the business ability and teamwork spirit of after-sales service personnel, formulate new employee training plans, follow up the professional knowledge of new employees after they arrive at their posts, and improve the comprehensive quality of employees in after-sales departments.

8. Standardize and manage subordinates to correctly implement the company's rules and regulations and conduct business assessment fairly;

9. Collect industry service information, analyze industry information and dealer's own maintenance service information, and provide the information to relevant departments of the company;

10. Work with the Customer Relationship Management Department to set the annual service satisfaction target, and be responsible for promoting, improving and realizing the service satisfaction target, maintaining the brand image and enhancing the service satisfaction;

1 1. Complete other daily work assigned by the general manager.

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