What are the enterprise instant messaging?

I. Enterprise Instant Messaging Software

Instant messaging is very close to our lives, such as WeChat and qq.

However, in the enterprise online marketing scenario, website visitors usually don't download software in advance. At this point, we need to use customer service software like Easy Money to complete the demand of instant communication between customer service and customers.

Second, the introduction of common functions of instant messaging tools

1, multi-channel access

The software supports accessing various channels such as WeChat, official WeChat account, Weibo, Tik Tok, Aauto Quicker, website, applet, APP, etc. Customer service personnel can handle visitors' queries from different platforms in one software in real time, which can greatly improve work efficiency.

2. Visitors' browsing trajectory monitoring

The instant messaging tool will provide a piece of code embedded in the enterprise website. In the software, you can view the browsing trajectory of all visitors to the website and the residence time of each page in real time.

3. Visitor message prediction

After each visitor enters the dialogue window, all the input text can be viewed in real time, which helps the customer service to grasp each visitor's different product purchase wishes and doubts and indirectly improves the consultation transformation.

4. Respond to messages quickly

Customer service staff can import a large number of business-related words into the software, enter keywords in the dialogue window to quickly search for words and reply, which can significantly improve work efficiency.

5, automatic reply robot

Matrix marketing commonly used by enterprises will often bring a large number of similar repeated consultations in a short period of time. Automatic reply robot can be used to receive conversations, quickly guide a large number of users to add WeChat or leave contact information, and complete the purpose of rapid transformation.

6.CRM customer management system

Easy money integrates a powerful customer management system, which can automatically mark visitors from all channels for classification, and at the same time support docking the existing CRM or OA systems of enterprises, which is very flexible.

7. Statistical analysis of data

You can count a lot of data such as the source of all visitors, search keywords, visit time, ip address, city, conversation website, conversation click rate and conversation conversion rate, and automatically generate reports for analysis. It also supports adding custom statistical fields to flexibly count various customer information.

8. Support mobile phones

Support computers, mobile phones and other devices to log in, and provide website login channels to meet the needs of users with different usage habits.

With the development of the times, instant messaging has become an indispensable auxiliary tool for Internet customer communication and enterprise marketing development. Easy money instant messaging tool is a common tool for enterprise network marketing. By generating code embedding, docking platform data interface, etc. , providing online consultation entrance for various delivery channels of enterprises, and using a large number of auxiliary functions provided by this tool to better transform customers.