Taobao customer service work content

The main job of Taobao customer service is to provide consulting services for buyers. It involves asking and answering questions, introducing products, and being familiar with online transactions.

1, inquiry and answering questions: Taobao customer service should introduce the prices of various products in detail for customers, so that customers can find products that suit them.

2. Product introduction: the customer will provide the customer service with what he wants to know, and the customer service needs to introduce the product to the customer in detail on the basis of being familiar with the product information.

3, familiar with online transactions: online transactions should be fast. For example, arranging goods on shelves, editing commodity descriptions and descriptions, processing orders, modifying prices, arranging delivery, printing delivery orders and express delivery orders, etc.

operating duty

1. Communicate with customers through Ali Want Want, answer all kinds of questions raised by customers, and conclude the transaction.

2. Make customer inquiries and guide customers to buy our products.

3. Responsible for effective customer management and communication, and develop and maintain good customer relations.

4. Visit customers regularly or irregularly to check the maintenance of customer relationship.

5. Be responsible for the pre-sales or after-sales service of the company's products.

6. Establish customer files, quality tracking records and other after-sales service information management systems.