Speech at the annual meeting of directors

Speech at the annual meeting of directors

Management refers to the person who is mainly responsible for a certain aspect of management. Next, I want to share the speech of the director's annual meeting with you, hoping to help you!

Speech at the annual meeting of directors: 20001October 5, 65438, * * property moved into * * Qianhu campus. In the past academic year, all the staff of our institute have been United, worked hard, fought bravely and innovated constantly, which further improved the management and service quality of the company and achieved gratifying results: an excellent property management team was formed, and a scientific management model and advanced management concept were created. Formed a professional division of labor system combining service and management. Over the past year, we have carried out a series of work closely around strategic planning, brand building, internal management, information communication and service performance.

strategic planning

Strategically change the concept of property management.

Since the establishment of Tian Jian Property, the management concept has experienced from? Management type? Arrive? Service? Profound changes, abandoning the attitude of pretending to be a manager in the past, advocating? Service and education, master first? Brand-new service concept. In the process of development, Tian Jian property has encountered severe challenges from the internal and external environment, but the concept of serving owners and users has been extended and widely praised. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness.

brand building

Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the company's first choice.

First, take effective measures according to iso system.

At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has always been aiming at passing the audit of iso9000 and iso 14000, and at the same time, it has further demonstrated the image of the company's quality service to owners and users.

Second, form a quality system centered on customer satisfaction.

Since the company entered, it has been playing? Customer satisfaction, owner first? As the center of work, the company further clarified the concept of business service centered on owners. In the future, the company will continue to implement and improve service quality and improve service performance.

Three, the establishment of Tian Jian property zero defect target.

After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.

inner management

I. Human resources

Human resources are an important guarantee for the company's development. At the beginning, due to the special location, the quality of personnel was low. But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training to make employees become? Multifunctional? And achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. , especially the property management personnel qualification assessment training, security forces fire knowledge training and professional knowledge training. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, and the service quality has been greatly improved.

At present, the company has built a relatively complete human resources reserve and a team of professionals with outstanding professional and comprehensive abilities; Enterprise planners who can make suggestions provide a broad space for the company's development.

Second, rules and regulations.

At the beginning, because the company was just established, a series of systems and assessments were blank, which brought great inconvenience to employees' work. Follow? There are laws to follow and agreements to follow? According to this principle, our company soon introduced a series of rules and regulations. Including: the responsibilities of each post, the management system and assessment methods of each post. The introduction of the system has clarified the responsibilities and authority, and also pointed out the direction and provided the basis for the daily work of the company's employees.

Third, maintenance

At the beginning of students' occupancy last year, four student apartments were built at an extraordinary speed due to the hasty construction period, but the houses built at a high speed made it difficult to maintain after taking over. Since last year, our technical maintenance department has received more than 4200 maintenance orders from teachers and students. However, due to the weak maintenance force last year and the fact that the equipment and facilities are still under warranty, most orders have not been repaired. Until the beginning of this year, our company tripled the number of maintenance personnel in one breath, and maintained around the clock. At the same time, we intensified the efforts to urge manufacturers to maintain, which quickly solved the original problems. Now we have promised to do it? Minor repairs can't last overnight, and major repairs can't last three days? Our service commitment, but because all kinds of facilities are still under warranty, many maintenance matters still cannot be completed by our company. However, our company still tries our best to repair it, especially the wiring disorder between bedrooms in the apartment. When the repair shop broke down, it took our company's maintenance personnel six days and six nights to make all the adjustments, and solved the complaints of teachers and students with practical actions. Recently, our company has replaced more than XX lamps and cannons, more than 300 faucets and dozens of flushing valves in four apartments in one breath, making the maintenance rate of supporting facilities in apartments reach over 98%.

Fourth, safety.

1 and XX years, with the joint efforts of all security personnel, the safety precautions for teachers and students were successfully completed. However, with the gradual deepening of the work, our company's safety deficiencies and defects are gradually exposed, such as poor supporting facilities, low quality of personnel and insufficient professional knowledge. To this end, our company carried out a major safety innovation at the beginning of this year. First of all, the elimination system was implemented, and more than ten security guards were eliminated. Secondly, increase supporting facilities and purchase security clothing. The innovation of my work has raised the external image of my security guard to a new height.

2, safety work always implement the policy of school leaders loose outside and tight inside. Because of the special time and environment of the school. Our company strictly implements the visitor registration system and the voucher access system. Since last year, our company has registered more than 50,000 visitors, ensuring the safety of student apartments.

3. In terms of self-management, the security guards of our company insist on meeting once a day and once a week for communication and review. At the same time, carry out professional knowledge training. Since last year, we have conducted six professional knowledge trainings, two fire-fighting knowledge studies and more than one month of military training. At the same time, strict safety assessment methods and workflow, as well as anonymous assessment system were implemented. Reward excellent players and punish poor players.

4. In the management of foreign personnel, the security department of our hospital strictly controls the floating personnel, implements the system of visitor registration and seizure of valid documents, and patrols irregularly to ensure the safety of students' lives and property in the apartment. At the same time, due to more pre-construction, we also dealt with illegal structures, standardized the control of visiting vehicles, and created a safe, quiet and elegant student apartment environment.

Verb (abbreviation for verb) clean.

1, the cleaning department of our company can basically complete the tasks assigned by the company, seriously abide by the rules and regulations of the company and the management office, strictly implement the cleaning procedures, and clean the hall, bathroom and corridor of the apartment. Around the clock. Clean dustbins, handrails, doors, etc. All-weather, and clean up the garbage in time to create a clean living environment.

2. Our cleaning department implements strict assessment methods, adopts teacher-student supervision system and grading system, and implements it four times a month to ensure the work intensity. At the same time, mutual supervision is implemented, that is, security personnel supervise the work of cleaning personnel, and cleaning personnel also supervise the working status of security personnel. In this way, the two sides can restrict and encourage each other. It has also achieved remarkable results.

Other aspects of intransitive verbs

Since last year, I have found two mobile phones, nine wallets, 1000 cash, more than 200 campus cards and a lot of clothes and shoes. It has been well received by teachers and students. At the same time, our company also implements convenience service, provides pump, lets students pump and unlock the door for free, sends sick students to the hospital for 8 times, and climbs the window to open the door for students 10 times.

message communication

In the past year, our company's information communication has experienced a great leap from blank to perfect. At present, our company has the following channels to communicate effectively with teachers and students:

1. Set up a suggestion box in each building to let teachers and students have opinions on our work or attitude.

2. Issue consultation forms. We issue consultation forms to relevant institutions of the school so that they can supervise and guide our work.

3. Hold a student symposium. Since last year, our company has held six student symposiums, from which we got valuable opinions and suggestions. In the future, our company will continue to hold such meetings.

4. Publish the complaint telephone number. If teachers and students are dissatisfied with our employees, they can directly call our management office to complain, and we strive to give teachers and students a satisfactory answer.

5, establish a return visit system, resolutely implement the return visit time is not more than 24 hours.

6. Establish an interview complaint system. If the teachers and students are not satisfied, they can complain directly to our management department, and our management department will reply to the teachers and students as soon as possible, and the response time will not exceed 12 hours.

usability

All along, our company has been adhering to? The customer is God, and the owner is supreme? Foothold principle? All for you, all for you? , the implementation of smile service. Striving for your business is our business, your little things are our big things, and your satisfaction is our eternal pursuit. Dedicate yourself to your duties and serve teachers and students.

Concluding remarks

We know that although we have made remarkable achievements this year, we are also deeply aware of our shortcomings. The company's lack of professionalism, single mode of operation and high cost will be our fatal weakness and defect. But we also know that this is also the starting point of our struggle. In the new school, we will learn lessons, sum up experience, learn from others' strengths, improve the professional level, improve the quality of property management, meet the requirements of owners and users, and realize the rapid development of Tian Jian property.

Speech by the second director of the annual meeting: leaders, distinguished guests and colleagues,

Good morning, everyone:

The golden goat leaves the old year and the monkey welcomes the new year. Today, we are all gathered here. As an outstanding employee representative of the company, I feel honored and proud. Here, on behalf of all outstanding employees, I would like to thank all of you, leaders for their love and colleagues for their support.

I have worked in this company for three years. In these three years, I obviously felt the development of the company and my own growth. I remember that when I first entered the company, I was a fresh graduate and had no experience. Thanks to the careful education and promotion of the leaders, I have more platforms to play. Thanks to the support and help of my colleagues, I not only learned professional knowledge, but also improved my ability to get along with others.

In the past three years, I have not made great contributions to the company, and I have nothing to show off. I just try my best to do my job well in my post and try my best to complete every task. In 20xx, with the full trust and love of the leaders, I was sent to xx to take charge of foreign processing projects. Although the working environment and living conditions in the external processing point are relatively bad, I have adjusted my mentality and strengthened my direction under the impetus of that sense of responsibility, and regarded this gap as an opportunity to exercise myself, and this bitterness in my living environment as my temper and life wealth. Today, my contribution has been recognized by the company, and I feel extremely honored. I think the company's evaluation activities have once again conveyed and explained to every employee that as long as you pay, as long as you do your work, you will be rewarded. I also firmly believe that my future work will get better and better.

Past achievements have become the past, and 20xx is a year for us to make great efforts. The new situation we are facing is full of challenges and even more exciting. In the future work, I will be more strict with myself, turn this honor into my future work motivation, foster strengths and avoid weaknesses, and repay the concern, support and love of company leaders and colleagues with more excellent results!

Finally, I still want to thank the company, which made me gain that wealth and dream from my work; Thanks to the leaders, you let me learn to think and summarize from my work, and also thank my colleagues, who let me find friends and care from my work! Take this opportunity to pay tribute to you in your early years and wish you good health and all the best in the new year!

Thank you!

Speech at the Director's Annual Meeting III: First of all, please allow me, on behalf of this year's outstanding employees, to express my heartfelt thanks to the leaders and colleagues who have always supported and cared for us, and thank you for your affirmation of our work. We are well aware that today's commendation is not only for the ten of us, but also for all colleagues who have made efforts for the rapid and good development of Northwest Branch on 20 15. As the representative of this glorious team and collective, I feel extremely excited and have a heavy responsibility to report to the leaders and share the growth and development of 20 15 Northwest Branch with my colleagues.

Northwest Branch ushered in a leap-forward development period from 20 15. 20 15 is an important year for connecting the past with the future in the face of major opportunities, and it is also a shining node for the company to stand tall in the northwest and flourish in the past eleven years. I am very happy to join the company after graduating from Xi Jiaotong University. Choosing China Construction Northwest Branch, I feel the temper and joy of growth and development in such an atmosphere of respect, harmony, enterprising and development. I am now mainly responsible for the recruitment, training and assessment of human resources in the branch. Although there is no independent human resources department, with the leap-forward development of the branch, human resources work has been promoted as a whole. The human resources work has completely covered the six modules of human resources, and each module has a special person in charge. We strive to explore the depth and breadth of work on the basis of completing transactional work, and make human resource management an important part of the company's normal operation and strategic realization.

At the beginning of 20 15, the human resources department drew up the Human Resources Planning of Northwest Branch, which mentioned that in 20 15, the internal management and standardization of human resources work in the branch will be strengthened, and the human resources work will be upgraded from simple personnel management to strategic human resources management, so that the achievements of human resources work will become one of the reference bases for the company's senior decision-making. First of all, define the human resources system in the system documents of the branch to ensure the effective implementation of human resources work. From July, 2065438 to July, 2005, the General Management Department took the lead in completing the management manual of China Construction Northwest Branch, in which the human resources management sub-volume comprehensively showed the work regulations of the six modules of human resources for the first time. Looking back on the human resources work of Northwest Branch in 20 15, the specific content mainly focuses on the quality and quantity of human resources. On the one hand, it strengthens campus recruitment and social recruitment, especially the recruitment of key positions. On the other hand, it is to upgrade and transform employees and strengthen training and development. In terms of recruitment configuration, from September 20 15 to February 20 12, 10 campus presentation was held through Xi 'an Station, Wuhan Station, Chongqing Station and Shenyang Station, and nearly 2,000 resumes were collected and more than 700 people were interviewed. Finally, in August and September, 86 fresh graduates were employed in batches. In terms of social recruitment, social organizations recruited 97 people and basically completed the social recruitment plan at the beginning of the year. The number of internal transfers in the whole year is 108, which basically meets the personnel needs at different stages of the project. In terms of training development, there were 24 annual training plans and 30 accumulated training records at the end of the year. The annual plans were completed, and each training content was recorded completely and the feedback was timely. In the aspect of performance management, the assessment system combining quarterly assessment with year-end assessment is defined; A clear correspondence table of assessment relationship is designed; Distinguish the assessment contents of functional departments and project management departments. Improve the evaluation tools. In particular, the project management department has subdivided 10 sets of key performance indicator tables for 10 positions, such as builders and quality engineers, to control employees' work nodes more objectively; Conduct performance coaching in an all-round way to ensure that the counseling object is representative, the counseling content is targeted, and the counseling effect is remarkable. In the aspect of salary management, ensure that the salary is paid in full and on time, and the salary adjustment is inclined to the front-line production personnel, and strengthen the adjustment of the year-end award to the overall salary; In terms of labor relations management, the labor contract was signed for the first time 183 people, and the labor contract was renewed 16 1 person. The above work is a simple summary of the annual human resources work of Northwest Branch, which embodies the hard work and sweat of human resources staff. Among them, it is inseparable from the leadership's trust, support and promotion of human resources work.

At the end of 20 15, I reported tens of thousands of words and 10 pages of Human Resource Management Analysis Report of Northwest Branch to Li Jie, the human resource manager of the construction engineer. When I saw her reply email, my heart was full of excitement and relief. In the email, she said: I was extremely surprised to see the summary of human resources work in Northwest Branch. Objectively speaking, the foundation of human resource management in Northwest Branch is weak, but in this year, besides completing the basic work, you have fully practiced the functions of human resource management, laying a good foundation for the operation and management of the branch, which is inseparable from your efforts. I hope that the Northwest Branch can set up an independent human resources department as soon as possible, and I wish you all a better job. ? Short words and positive affirmation are great encouragement to our work. At the same time, I also know that our work still has many shortcomings and needs to be improved. However, because of shortcomings, there is a direction for efforts; Because there is a need for improvement, there is a driving force for development. Therefore, I still believe that under the professional guidance of the construction engineer's human resources department and the trust and support of the leaders and colleagues of Northwest Branch, the human resources department has the ability, strength, confidence and determination to do a good job in the strategic service of the long-term development of Northwest Branch, and even do a good job in the overall planning and guarantee of human resources for the regional pilot work in Northwest China.

I have witnessed the development and growth of the company since I joined the company in March 20 15. From the initial competition company in Ren Jing, Shenzhen to the manufacturing base in Dongguan, Hubei and Jiangxi, it has shown a tripartite confrontation, which is an indispensable part of our enterprise development plan.

In the past five years, despite many twists and turns and difficulties, Mr. President * * * led us to overcome all kinds of difficulties and surmount all kinds of obstacles. Everyone encouraged each other and cooperated sincerely, achieving the goal of doubling production and sales and expanding the company's scale. Today, we saw a brand-new bitmap. As a bitmap person, I feel sincerely proud and have more confidence in the company's development prospects.

All the colleagues present here are valuable assets of the company and swift horses of the company. There are often swift horses without Bole, and our president is Bole, the company's jockey, providing a platform for everyone to display their talents. As an excellent employee representative, we should set an example, work hard and do things practically. What shall we take in the new year? Company quality policy? As a guide to implementation? Company quality objectives? Do your duty, do your duty, and work together with Qixin Qi Xin to make new contributions to the company's leap-forward development!

I wish Bitu a prosperous career and a better tomorrow!

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