Job responsibilities and requirements of sales staff

Job responsibilities and requirements of shop assistants:

First, do a good job in the environmental sanitation of counters, shelves, commodities and floors before business, so as to be clean, tidy and bright with glass.

Second, replenishment, make up the insufficient goods on the counter, check whether the goods listed on the counter are complete, and whether there are any new goods that need to be uploaded in time. At the same time, the customer will misplace the goods at this counter and wait for the tallyman to send them back to the original cabinet.

Three, merchants should always keep the counters and shelves of goods on display adequate and clean, and there shall be no shortage of goods on display and messy display.

Four, check whether the counter and inventory quantity is sufficient. If it is insufficient, it is necessary to fill in the "Commodity Purchase Declaration Form" in time to inform the merchants to replenish the goods, so that all the goods are not out of stock.

Five, arrived at the counter must be carefully counted and accepted, and put on shelves in time, at the same time, cooperate with the distribution staff to classify the remaining goods on the storage board or shelf and pile them neatly.

6. Be ready to serve customers at any time. When you find the hint that customers need shopping guide and service, you should go forward immediately and provide all kinds of services to customers in a friendly and sincere way.

Shop assistant skills:

Secret 1: quality and confidence

1, because salespeople are engaged in the work of terminal stores, the working environment and work pressure have a great burden, and it is easy to lose confidence in themselves. Moreover, it is precisely because the shop assistant is at the forefront of the store and has direct face-to-face contact with the customers in the shopping mall, because this also requires the quality of the shop assistant.

2. Therefore, for this requirement, we need to work hard from two aspects: on the one hand, salespeople should improve their own quality, standardize the behavior norms of daily work, and establish their own self-confidence; On the other hand, in the company, we should do a good job in the quality training of sales staff to help them enhance their self-confidence.

Skill 2: Familiarize yourself with professional knowledge and improve your language skills.

1. One of the focuses of sales staff is to sell products to consumers. Of course, it is important to know the knowledge of products. On the one hand, salespeople should be clear about the selling points and advantages of their products, and at the same time, they should clearly grasp the disadvantages and deficiencies of competitors and memorize product knowledge.

2. Of course, it is not enough to know the product knowledge without expressing it. Therefore, salespeople should also improve their language ability and enrich their language expression. When customers ask for information about products, they should be able to express it fluently and in a way that popular customers can understand.