2022 Cashier's Year-end Personal Work Summary (7 Selected Articles)

For most people, writing a personal work summary is not creative. We can have several model essays for reference, which can make our efficiency get twice the result with half the effort. Then, what are the excellent personal work summary references, and what other places need our serious consideration? Let me help you with my "Cashier's Year-end Personal Work Summary". I believe you can find what you need from it!

Cashier's year-end personal work summary article 1 20xx x month x day, from the first step into xx, I understood that a job is not easy, so I care about every harvest. I have been working and studying for nearly a year since I joined the hotel finance department as a cashier at the front desk. With the leadership of the leaders and the help of my colleagues, I have always been strict with myself, consciously fulfilling the rules and regulations of the hotel and the discipline of cashier work, and earnestly completing all necessary work contents. Over the past year,

First, obey management and study hard.

As a cashier, the most important thing is to understand the responsibility in your heart. Under the reasonable arrangement of the leader, you should study business knowledge seriously. From the moment you enter the front desk, you should know that the front desk is the window of the hotel and represents the image of the hotel. You must be strict with your words and deeds. Keep in mind the cashier's work discipline, speed up the pace and get familiar with the basic situation of the front desk, from room state diagram to check-in, from deposit slip to guest bill, from mini-bar to miscellaneous expenses, from check-out to invoice statistics and so on. Every step of the operation is carefully followed by the old employees step by step. In practice, we seriously accept the criticisms and suggestions of old employees, persist in learning from leaders and colleagues, learn from the strengths of others, and strive to enrich and improve ourselves.

Second, respect your work and everyone.

We firmly believe that there is no distinction between high and low, only differences in circumstances, experiences and foundations. We should respect our profession from the beginning of our work. Only by working for others can we work hard and achieve something in our own field. Customers are God, colleagues are brothers, and leaders are family. In this beautiful big family of xx, we respect each other, learn from each other and create each other. Like the relay race, all departments check every important link to create benefits and success for the hotel.

Third, pay attention to details and service first.

I remember the quality formula of "100- 1=0" trained by Manager Zhang. In sincere service, if you want your guests to be suspicious and anxious, I firmly remember the last sentence of the quality formula: service is no small matter, everything starts with details. Just like this, more consideration for the guests will improve the quality of service. A little accumulation and progress can not only prove one's ability, but also add luster to the cashier's work. Work hard, the customer is God. Of course, there will inevitably be mistakes in face-to-face interviews, but it is necessary to understand the customer service difficulties, reflect the problems to the leaders in time, and handle them flexibly on the basis of adhering to principles.

Fourth, make clear the goal and grasp it correctly.

Looking at the work from a learning perspective, we should not only learn the cashier business knowledge, skillfully operate cashier tools and processes, but also learn more about the hotel corporate culture. The front desk is like an integrated information processor, which has a lot to learn and is also communicating with guests.

You can learn a lot from it, including the truth of being a man and doing things, so that you won't always stay at one stage, set a direction for yourself from the beginning of your work, and to what extent you should give yourself a perfect explanation, clarify your goals, and make yourself more aware of what you are doing and what you need to do next. Through our own efforts, 10 entered the office in August and began to understand the work content, basic workflow and specific tasks of the office. While insisting on the cashier's duties, I keep in mind the duties of office staff. Under the trust of the leaders and the supervision of my colleagues, I tried my best to complete all the promotion assessments. I drew a perfect comma on my goal first, because this is not what I expected, and a little recognition will constantly motivate myself to move forward.

(a) in-depth study, responsible for others.

Can't stop learning, can't slow down the learning progress, be familiar with and responsible for hotels, departments and posts, and be more strict with yourself while demanding employees, set up specimens and establish an image.

(2) Strengthen supervision and strictly control.

Every post represents the finance department and the hotel. Supervising every work of employees is also the supervision of their own work, so as to avoid wrong accounts, reduce risks, eliminate all the possibility of mistakes in time, and ensure that every account is clear and every income is accurate.

(C) sunshine mentality, and create together

Correct work attitude, be steady, accurate and excellent, value efficiency over quality, unite colleagues, care for subordinates, obey management and arrangement, actively cooperate and encourage, so that every cashier can feel the warmth of the finance department, learn from each other and learn from each other's strengths.

Make persistent efforts and achieve great success.

There are no good individuals, only good teams, and there are rewards every year. The year 20xx is coming. Recently, there are fewer front desk staff, and they don't go to work for a long time, which consumes a lot of energy. Try to solve the problem of brain drain, ensure the rest time of employees, and recruit two new employees in the shortest time. Coordinate with all departments to make progress.

The above is my personal preliminary work plan, which may not be perfect and mature enough, but I will try my best to implement it and ask the leaders to review it. If there are any incomplete or wrong places, please ask the leaders to supplement them and give timely guidance.

Cashier's year-end personal work summary Chapter II Cashier's work in 200 1 year has come to an end. With the support and help of the cashier supervisor and leaders at all levels, as a cashier, I am proactive in my work, renew my concept, and constantly establish my professionalism and sense of responsibility. I can be strict with myself and work pragmatically around the nature of cashier's work. During my one-year work in "Paris Spring Department Store Co., Ltd.", I got a deeper understanding of the service industry.

Cashier work is at the forefront of shopping malls, and it is an important department that reflects the company's image. To be a cashier, you should have good ideological quality and professional ethics, love your job and work hard. Love the enterprise and take care of the overall situation. Respect customers and provide reliable service. Study hard and improve your skills. Responsible for enterprises and consumers. Serve every customer with good professional quality, active enthusiasm, patient and thoughtful service thought, friendly and harmonious service attitude, rich business knowledge and skilled operation skills, and consciously abide by the company's rules and regulations and the disciplinary requirements of this position. Strive to implement the service tenet of high quality, thoughtful and efficient in department stores.

As a cashier, I have to do all the preparatory work before opening every day to ensure the cashier's work goes smoothly: preparing for the morning meeting, sorting out my gfd, sorting out the cashier, booting up and logging in, preparing all spare parts, preparing the fixed change of the cash register, adjusting the stamp date of the receipt, and checking whether the cash register is in a networked state and whether it can receive money in time and accurately. We should also memorize the business activities of the day, which can guide customers and solve their problems. When customers come to the checkout counter, we should first say hello politely, and sing, receive and pay when checking out for customers.

Remind customers to use the vip card of this shopping mall, and carefully check whether the amount on the sales receipt is consistent with the payment statement printed by the pos machine, check the authenticity of the banknotes, and count the banknotes face to face. Order the statement together with the sales receipt, put it in the tray with the change, and give it to the customer with both hands. Scan the cashier to make sure that there are no items forgotten by customers, smile politely and watch the customers leave. In the case of cheque payment, the relevant contents should be checked in time to reduce the risk of enterprises. When there is no customer to settle the payment, the cashier should sort out the cashier, replenish all kinds of spare parts in time, count the money, tie up the large bills or hand them over to the general cashier. At the end of the morning shift, make a good handover with the afternoon shift, and hand over the money and documents clearly before leaving work. Do a good job of seeing guests off at night, count the money when closing the store, print out the payment slip, put it in the payment bag and seal it, print the bank statement for the surrounding cabinets, and turn it off.

Turn off the power, wait for the cashier leader and security guard to evacuate in the employee passage after collecting the money bag.

In August 2000, our cashier supervisor organized a study on credit card "international card" for all cashiers. In this study, I have a real understanding of "international cards" and a clear understanding of the numbers, forged marks, expiration dates and signature columns of various international cards. Obviously, most people who use fake cards are foreigners, and the things they buy are easy to sell. This research is for us.

In September, 2000, the company changed the cash register system and used electronic coupon delivery, which saved the manpower for delivering coupons in shopping malls, made customers choose goods happily, and made it more convenient and faster for us to collect money. At the same time, it will promote customers' awareness and satisfaction with the mall and improve its popularity. In the operation and use of the new system, the system is constantly improving, and our cashier is constantly learning new business knowledge, which makes our cashier's work more simple and clear, and also ensures more accurate collection.

Cashier's Year-end Personal Work Summary Chapter 3 Time flies, and a tense and fulfilling year has passed. During this year, I worked and studied here, constantly honed my working ability in practice, and greatly improved my professional level. This is inseparable from the help of leaders and everyone's support. Thank you very much!

As a toll collector, I smile and sit in front of the computer, repeating the simple operation of charging once and paying once every day. You don't need high technical content, and you don't have to bear the huge pressure of life trust like doctors in other departments. This may also be the charging work in everyone's eyes. In fact, the job of toll collectors is not only to collect money and ensure accuracy. In any hospital, the toll collector is the window unit, and the toll collector is the first thing patients have to face. The toll collector not only represents the image of the hospital, but also maintains the image of the hospital at all times. A good toll collector will give patients a spring breeze service in the shortest time, and be satisfied with the charges and the hospital. I will report my work to you.

First, charging work

In _ _ years, there were many trivial things, and the work was repeated mechanically every day as everyone thought, but I was not simply repeating mechanically. I try to serve every patient well and set up a good image. At the same time, we are also promoting these ideas in hospitals. We should not only do superficial things well, but also go deep into them and see the real connotation, so as to improve and do a good job. Under the guidance of finance, study the relevant rules and regulations, carefully study the monthly statement, find out the differences, and carefully analyze the reasons, such as the decrease in outpatient visits, the decrease in registered persons, and the decrease in the income of hospitalized patients. Only by going deep into the work can we find fun and let the work be completed most effectively.

Second, the medical insurance work

Our hospital has officially become a designated medical insurance unit since February 2000. Although we had several trainings in this field before, I was still a little nervous at first. Thanks to the trust and support of hospital leaders and the help of Ban Zhao and Xiao Ni, I gradually understand the medical insurance policy and master the medical insurance knowledge through continuous operation. Medical insurance is not only a simple knowledge acquisition, but also a practical application. Now, when I face every patient, I will first ask, "Do you have medical insurance? Can you reimburse me? " This not only reduces the trouble of patients, but also reduces the trouble of hospitals. The medical insurance of toll collectors, as well as the daily uploading of medical insurance data. In normal work, I will upload the received medical insurance data in time after work. Although the process of outpatient hospitalization of medical insurance patients has been fully mastered, the operation is still slow due to the small number of medical insurance patients, and medical insurance-related operation training will be strengthened in the future.

Third, his system replacement work

In order to meet the requirements of medical insurance, the hospital replaced the new his system from the end of May to the beginning of June. During this period, according to the work arranged by the hospital, I carefully checked the diagnosis and treatment items and service facilities of our hospital, and successfully played my job within the required time. Learn the operation of the new system from R&D personnel and Xiao Ni of his system. Under their guidance, learn and master the work of medical insurance data comparison processing, medical insurance outpatient data interface, medical insurance hospitalization data interface, data import and export processing, etc., and master the charging operation process, outpatient charging, hospitalization and other modules in the shortest time. After the operation of the new system, the hospital attached great importance to the mastery of system operators, not only strengthened our training seriously, but also strictly assessed us. I won the first place in the examination of the hospital twice, and one of them was rewarded by the hospital, which made me more determined in my work and my work level improved continuously.

Since September, our hospital has implemented the excellent staff policy and bonus distribution. It improves the enthusiasm of hospital staff. I am honored to be an excellent employee twice. I am very happy. This means that the affirmation of my work by leaders and colleagues is an honor for me.

Four, 20 _ _ _ year work plan

The year of 20 _ _ _ is about to turn over, and the footsteps of 20 _ _ _ are in my ear. The work of 20 _ _ _ has become a thing of the past, and even the best grades have become a thing of the past. I will work harder in 20 years:

1, further improve service level, reduce errors, ensure service quality and satisfy patients. Patient satisfaction is a compliment to my work;

2. Seriously study medical insurance knowledge, master medical insurance policies, and cooperate with the medical insurance office to make preparations for real-time credit card swiping according to hospital requirements;

3. Strictly abide by the various systems of outpatient charges and hospitalization charges to ensure that the money certificate is consistent; Strengthen communication and cooperation with various departments, make full use of the existing resources of the hospital, serve patients and contribute to the development of the hospital.

Finally, thank you again for your trust, support and care and help in my work and life. This is affirmation and encouragement for my work, and I sincerely thank them! In the future work, I urge leaders and colleagues to correct me. Your criticism and correction are the driving force for my progress. Here I wish our hospital to become a banner of the medical and health system.

Summary of Cashier's Year-end Personal Work Chapter 4 It's been almost a year since I entered the supermarket unconsciously, and it's the end of the year in a blink of an eye. Maybe it's easy for everyone to be a cashier. The cashier is only responsible for collecting money, and other employees do their jobs. It won't be difficult. I used to think so, but now, when I become a cashier, I know things are not as simple as I thought. In fact, no matter what job you do, no job is easy to do. Only hard work can do it well! The work of these five months is summarized as follows:

As a cashier, you must have a positive, enthusiastic, proactive and thoughtful attitude to serve every customer. We meet different guests at work every day, and different guests have different tempers. We should provide different services for different customers, because the constant purpose of this industry is "customer first". When facing customers, always keep a smile on your face and provide polite service to make customers feel cordial. Even if we encounter some unpleasant things in the service work, if we still greet them with a smile, then unreasonable guests have no reason to lose their temper. The so-called "meet and laugh" makes customers happy and comfortable. You must not have negative emotions, which will not only affect your mood but also affect your attitude towards customers. We should do the following three things in our work:

First, worry about what the guests are in a hurry and think about what the guests think.

Our service tenet is all for the guests, to satisfy them and to satisfy them. Customers are God, and treat guests with the attitude of treating relatives.

Second, smile at customers.

Smile at yourself, make yourself more confident, smile at guests, and make customers feel at home with the most intimate side. Even if you encounter unpleasant things in the checkout service, you can still say hello with a smile. I believe that no matter how unreasonable the customer is, there is no reason to lose his temper.

Third, don't make uncertain promises to the guests.

If you promise the customer, you must do it. If you are not sure whether you can do it, don't promise the customer. Otherwise, not helping customers solve problems will only reduce customers' trust in hotels and affect the image of supermarkets.

During this work, I know that many places have not been put in place, but I can continue to improve in the future work. I know that no matter where I decide to develop in the future, now that I have chosen here, I will do my job well. No matter what you do, you should be serious and responsible and do it well when you do it. Although the cashier is only a trivial job in the eyes of others, it really gives me exercise here. If you can't even do the simple work well, don't mention the ideal. My colleagues have also taught me a lot here. For example, if you are enthusiastic about learning, ask questions in time and take notes if you don't understand. No one has the obligation to tell themselves what to do and what not to do. Everything depends on yourself, on yourself, on yourself, on yourself.

Finally, thank the leaders for their cultivation and colleagues for their help. In this big family, although there have been unpleasantness, it is more warm.

Summary of Cashier's Year-end Personal Work Chapter V Cashier's work came to an end in 20 years. With the support and help of the cashier supervisor and leaders at all levels, as a cashier, I take the initiative in my work, renew my concept, constantly establish my dedication and sense of responsibility, and be able to be strict with myself and work pragmatically around the nature of cashier's work. During my one-year work in xx Department Store Co., Ltd., I got a deeper understanding of the service industry.

Cashier work is at the forefront of shopping malls, and it is an important department that reflects the company's image. To be a cashier, you should have good ideological quality and professional ethics, love your job and work hard. Love the enterprise and take care of the overall situation. Respect customers and provide reliable service. Study hard and improve your skills. Responsible for enterprises and consumers. Serve every customer with good professional quality, active enthusiasm, patient and thoughtful service thought, friendly and harmonious service attitude, rich business knowledge and skilled operation skills, and consciously abide by the company's rules and regulations and the disciplinary requirements of this position. Strive to implement the service tenet of high quality, thoughtful and efficient in department stores.

As a cashier, I have to do all the preparatory work before opening every day to ensure the cashier's work goes smoothly: preparing for the morning meeting, sorting out my gfd, sorting out the cashier, booting up and logging in, preparing all spare parts, preparing the fixed change of the cash register, adjusting the stamp date of the receipt, and checking whether the cash register is in a networked state and whether it can receive money in time and accurately. We should also memorize the business activities of the day, which can guide customers and solve their problems. When customers come to the checkout counter, we should first greet them politely. When we settle the payment for customers, we should sing, receive and pay, remind customers to use the vip card of our shopping mall, and carefully check whether the amount on the sales receipt is consistent with the payment statement printed by pos machine, check the authenticity of the banknotes and count the money in person. Order the statement together with the sales receipt, put it in the tray with the change, and give it to the customer with both hands. Scan the checkout counter to make sure there are no items left by customers at the checkout counter, and watch customers leave the mall with a polite smile. In the case of cheque payment, the relevant contents should be checked in time to reduce the risk of enterprises. When there is no customer to settle the payment, the cashier should sort out the cashier, replenish all kinds of spare parts in time, count the money, tie up the large bills or hand them over to the general cashier. At the end of the morning shift, make a good handover with the afternoon shift, and hand over the money and documents clearly before leaving work.

Do a good job of seeing off guests at night shift, count the payment when closing the store, make a payment slip, put it in a payment bag and seal it, print the statement of the cabinet group for the surrounding cabinets, turn off the power supply, and the cashier team leader and security guard will evacuate in the employee passage after collecting the payment bag.

After nearly a year's work, I learned something that I couldn't learn at school. Because of the different environment, people and things, what I learned at school is naturally different. I must learn from practice and practice from learning. Moreover, with the rapid development of China, the domestic and international economies are changing with each passing day, and new things are constantly emerging every day. While I have more and more opportunities, I am also facing more challenges. What I learned the day before yesterday may have been eliminated today. We should not only learn the knowledge in school well, but also constantly arm ourselves from all aspects, so as to stand out from the competition. In the process of cashier, I should pay attention to the authenticity of the money received and carefully pick up every bill without any mistakes. At work, we should constantly learn from others' advanced places and learn from others' behaviors in order to improve our ability.

After I entered xx Department Store, my leaders and colleagues were very concerned about me and taught me how to better adapt to all aspects of work, paying special attention to cashier work. The careful guidance of leaders and colleagues gave me a good start at the turning point of my life. At the same time, I feel that Hongde Department Store is like a big family, and every member is a member of this family. I also made my due contribution in my work. Now, in view of the problems I encountered in my work, it is a summary of my work to talk about my own experience and experience. As a cashier who deals directly with cash, I think we must abide by the discipline in the shopping mall. Cashiers should not carry a large amount of cash with them when they are in business, which will cause unnecessary misunderstanding and may even * * * move privately. Cashiers are not allowed to leave the cashier without authorization to avoid it.

Since I entered the shopping mall, I have earnestly completed every task assigned by the leader, constantly corrected the shortcomings in my work, and quickly adapted to this job with skilled business skills. Half a year passed quickly, and I finished my work well.

Cashier's year-end personal work summary 6 This period of work has made me more confident. The cashier's job is simple. I feel weak and uninterested after sitting for a long time, especially in the environment of shopping malls, because there are many people at ordinary times and many people patronize every day. As a cashier, I have more things to do. Work is as busy as a bee, and things are not heavy, but you need to be careful at work. Of course, this is the most basic. Cashiers in shopping malls need a high degree of concentration. People from outside just repeat one thing every day. In fact, although things have been repeated, the spirit needs to be concentrated. Perhaps this is the place where I can relax, and it is also the place where I am fortunate to suffer. The work during this period has made me often come down to think about problems, which should be summarized.

First, the cashier's work should not be sloppy.

This makes sense, because after a day's work, my spirit has been concentrated, and problems will occur after a long time, especially when there are many people. I remember being careless and feeling very serious when I first went to work. I thought it was simple. Although there are many things, I always feel that the work is very simple and makes me very relaxed. As a result, the customer gave me the wrong change at the cashier, and finally the customer took the initiative to return it to me. This is all wet, this is the result of carelessness. I have been thinking about why I have such a problem, and the result is this. I am casual and relaxed.

In fact, when I feel that I am very powerful, when I feel that there is no problem, it is the most likely time to have problems, but we have no confidence to observe. This example happened to me at the same time, and I was warned. I don't think I can do this anymore. The matter is very serious, and my demands on myself are getting higher and higher.

Second, ask the old employees.

Although I haven't been doing things for a long time and have been familiar with my own methods and some workflows for a long time, this is not the only one. Every time I see an old employee working, I always feel that he is more thoughtful and careful. I've never seen anything wrong with the bigger one, which makes me curious. Because there are only a few places, this one is different. I think it's very important to ask old employees for experience. You can't just talk without practice. In recent months, I have asked many old employees in shopping malls and talked about many processes, methods and means. I feel that my efficiency has improved and I have improved very well. Maybe I won't know without asking the old staff.

Third, shortcomings

In addition to the initial carelessness, the cashier work in shopping malls in recent months is also inexperienced in dealing with some unexpected things. Sometimes I don't know what to do because of equipment problems and a large number of people waiting in line. Although I know that someone has solved it, I am still confused and will continue to improve it in the future.

Cashier's year-end personal work summary 7 It has been nearly X years since I entered the supermarket unconsciously, and it is the end of the year in a blink of an eye. Maybe it's easy for everyone to be a cashier. The cashier is only responsible for collecting money, and other employees do their jobs. It won't be difficult. I used to think so, but now, when I became a cashier, I realized that things were not as simple as I thought. In fact, no matter what job you do, no job is easy to do. Only hard work can do it well! The work of these X months is summarized as follows:

As a cashier, you must have an enterprising, enthusiastic, proactive and thoughtful attitude to serve every customer. I meet different guests at work every day, and different guests have different tempers. We should provide different services for different customers, because the constant purpose of this industry is "customer first". When dealing with customers, we should always smile and provide polite service to make customers feel friendly. Even if we encounter some unpleasant things in the service work, if we still greet them with a smile, unreasonable guests have no reason to lose their temper. The so-called "meet and laugh" will make customers happy and comfortable. There should be no negative emotions, which will not only affect the self's emotions but also affect the attitude towards customers. We should do the following three things in our work:

1. Be anxious about what the guests are anxious about and think about what the guests think.

Our service tenet is all for the guests, to satisfy them and to satisfy them. Customers are God, and treat guests with the attitude of treating relatives.

Smile at customers

Smile at yourself, make yourself more confident, smile at guests, and make customers feel at home with the most intimate side. Even if you encounter unpleasant things in the checkout service, you can still say hello with a smile. I believe that no matter how unreasonable the customer is, there is no reason to lose his temper.

Don't make uncertain promises to the guests.

If you promise the customer, you must do it. If you are not sure whether you can do it, don't promise the customer. Otherwise, not helping customers solve problems will only reduce customers' trust in hotels and affect the image of supermarkets.

In the process of this work, I understand that many places have not been put in place, but I can continue to improve in the future work. I know that no matter where I decide to develop in the future, since I have chosen there now, I must do my job well. No matter what you do, you should be serious and responsible and do it well when you do it. Although the cashier is only a trivial job in the eyes of others, it really gave me exercise there. If you can't even do simple work well, you can't talk about dreams and ambitions. My colleagues also taught me a lot there. For example, if you are enthusiastic about learning, ask questions in time and take notes if you don't understand. No one has the obligation to tell themselves what to do and what not to do. Everything should be done with your own heart, your own discovery and your own summary.

Finally, thank the leaders for their cultivation and colleagues for their help. In this big family, although there have been unpleasantness, it is more warm.