What are the main responsibilities of FMCG sales staff?

Job responsibilities of fast-moving consumer goods sales staff

1. Abide by the company's rules and regulations, obey the work arrangement of superiors, respect leaders, unite colleagues, be serious and responsible, and complete all tasks on time;

2. Abide by professional ethics, keep business secrets, don't do, talk or discuss things that are harmful to the company's interests in private, report problems in time, maintain the company's image, and resolutely implement company policies;

3. Excellent completion of the annual sales target issued by the company, and reasonable decomposition into quarterly and monthly sales targets according to the company's annual target planning and the actual situation of regional sales; Arrange daily work in a planned way and make monthly, quarterly and annual summaries;

4. Diligent, dedicated and proactive, and can actively cooperate with other departments; Develop a good habit of recording the problems and important things encountered in daily work at any time, not afraid of hardship, fatigue, dirt, hardship and annoyance, and serve every customer with a smile;

5. Be familiar with the items, prices, shelf life, specifications and tastes of all products of the company. Be familiar with your regional route, store name, customer name, customer phone number, customer account period, payment settlement, receipt, etc. , and register the customer's visit record book.

6. Strive to cultivate the ability of organizing, leading, coordinating and training the personnel on the train, reasonably arrange the work on the train every day, do a good job of passing on, helping and leading new personnel, and set an example;

7. Sincere service should be delivered to customers in strict accordance with the requirements of products and services stipulated by the company, and customers should not be promised anything beyond the requirements of the company, and credit letters, purchase orders, return receipts and return books should be filled out in a standardized manner. Deal with temporary products in strict accordance with the company's return system. Earnestly implement the company's price policy, recover the payment and arrears in time, and all the payment must be handed over to the company's finance on the same day;

8. Understand the settlement form of customers in the region. All customers must make cash transactions except those with accounting periods. Under special circumstances, the arrears can only be paid after approval, and the customer is required to fill in the arrears form according to the company's specifications, and the arrears must be recovered in a short time. Customers with poor reputation don't owe money.

9. After placing an order for a customer, you need to check the quantity with the customer face to face. Responsible for the payee, we must carefully identify the authenticity of the paper money, and we must not overcharge or underpay the money. If it is overcharged, it should be returned to the customer. If you receive counterfeit money or underpay, you will bear the loss yourself. 10. Deliver goods strictly according to the price stipulated by the company, maintain the company's price and activity policy, report problems in time, and do not set prices, change prices or change activity policies without permission. Once found, hell to pay will bear the losses.

1 1, display the goods well, and always pay attention to and check the date, layout and sales of the goods. Maintain the customer relationship in the region, complete the distribution, distribution and vivid display of the terminal market, and don't let go of any customer; Steadily improve the sales volume, popularity and market share of products in the market;

12, strong sense of responsibility, study hard, constantly improve their sales skills and improve customer service quality; Serve customers actively, enthusiastically, satisfactorily, thoughtfully and promptly, and do a good job in the marketing and promotion of new products;

13. Cherish and cherish the company's property. The company's products are neatly packed. No trampling, littering or littering. Carefully check the goods, check them in time according to the company's requirements, and compensate the short goods at the cost price.

14, modest, polite, friendly, easy-going, generous and decent, not discriminating against customers, not offending customers, and timely reflecting and handling customers' needs, requirements and problems. If you have difficulties or can't solve them by yourself, you need to explain the reasons sincerely. Never say rude and unreasonable things. If it can't be handled temporarily, it should report to the leader and deal with the problem in time after receiving the response. 15, do anything without making excuses, and resolutely complete other tasks and tasks assigned by superiors.

Workflow of FMCG Sales Staff

First, check and prepare before departure.

1. Before starting from the company, check whether the articles on the car are brought together; Including sample basket, customer visit book, display tools, credit card, receipt book, KT board, garage key, and arrange ship personnel to plan a day's sales route; This includes filling in the customer visit book, posting KT boards, checking the date of products on the shelves, unloading, moving goods and displaying.

2. When the vehicle is going to the customer's shop, remind the driver to slow down and inform the name and location of the shop to be sold;

Second, into the store sales

1, carrying a sample basket into the store and greeting the boss;

Such as: so-and-so boss or so-and-so boss, hello I'm Xiao Zhang from Ding Xin Food, and I'm here to deliver Master Kong instant noodles, Jiudaowan, Pan Pan and Shaoyang wine (or Xizhilang bean jelly, Nestle, hometown hot and sour powder and Shaoyang wine). Let me check the inventory of shelves and warehouses for you first.

2, according to the prior agreement, supervise and arrange the car personnel to start work; Remind to register the customer's visiting book, post KT board, count, sort out and check the date of product shelf and storage, do a good job of hygiene, and report the expiration date and inventory quantity to the salesman;

3. Replenish goods for the boss according to the inventory quantity of shelves and warehouses, introduce new goods or other goods not on the list, and make orders at the same time. After the bill is completed, ask the shopkeeper to confirm the sales order, and arrange the driver and business assistant to place the goods according to the sales order and move them to the door of the store, leaving a passage for customers to enter and leave; And ask the boss to count and sign;

3. After ordering the goods, the boss arranges the drivers and business assistants to put them on the shelves, display them and put a price tag on them; The salesman handles temporary items or reminds the boss to put them in a conspicuous position for sale;

4. Collect money and carefully count the amount of money to identify the authenticity of the money; Require to leave the company's business phone number and the name of the salesman on the document; Say hello to the boss when you leave the store, such as the boss. The goods have been displayed and the price tag has been marked. Next time you need to place an order, you can always call the phone number left for you on the document to place an order in advance;

5. Carry sample baskets, price machines and other items on the bus, and urge the driver to simply sort out the items in the car and check whether the car is locked;

6. According to the personnel arrangement in advance, register the departure time in the customer visit book;

Third, return to the company to pay for replenishment.

1. On the way back to the company, the salesman counted today's sales in the car and wrote it down in his notebook.

2. According to the sales order, the salesman sorts out the items and quantities of products sold today, and sorts out the list of replenishment, and fills in the replenishment form, requiring the time, car number and salesman's name to be indicated;

3. The salesman goes upstairs to pay the bill, arranges the business assistant and the driver to sort out and count the remaining goods on the car, and gets off to return the goods; Replenish according to the replenishment list; In particular, someone must be told to register the draft of the goods in the car, pick up all the products on the replenishment list and count the quantity before getting on the car. If it is logarithmic time, after counting the remaining people, we should actively cooperate with the office staff to log in;