Hotline Store Refund Price Difference Process

The process of refunding the price difference in our store is as follows:

1. After shopping, the customer found that the price of the same product was lower in other channels and asked the store to refund the difference.

2. The store staff verifies the information provided by customers and confirms the price comparison.

3. The store staff calculates the difference amount according to the price comparison result, and negotiates with the customer to confirm the refund method and time.

4. Store staff shall go through the formalities for refund of the difference, record relevant information and issue refund documents to customers.

5. Store staff will report the price difference refund information to the headquarters, so that the management can grasp the market price dynamics and adjust the purchase strategy.