What about suntech? I want to sign up and hesitate. I'm afraid of being cheated. After all, tuition is not cheap …

My name is Mao Yuxin and I live in Shimian County, Ya 'an. On October 20165438+1October 2/KLOC-0, under the guidance of Huang Jiawei, a salesman of Suntech, I enrolled in Chinese Language and Literature with a loan. I signed up for the AI enterprise customized class of 7980 yuan, and the actual registration fee after the discount was 7 182 yuan, and the down payment was 765438+ in Alipay. After a month's study (two classes), I found that there are many problems in the teaching of Suntech. On June 3, 20 19, I initiated after-sales service and refunded my withdrawal money. After several days' delay, two class teachers, Yong-Hua Wu and Zhang Qizhi, failed to meet the criteria for dropping out of school. After learning about various problems of Suntech, I prepared a complaint. The class teacher said that I had exceeded the validity period of 30 days. Teacher Huang, who introduced me to sign up, directly blacked out my WeChat when I asked him if he wanted to apply for quitting school. I went to find two class teachers, and they asked me to find the after-sales teacher, Mr. Wang, who kept saying that she wanted feedback and kept dragging her feet. I said I would implement consumer rights. He said that third-party intervention would be handled in strict accordance with the regulations, that you would not get the money then, and threatened me with other languages. But I won't compromise. I will fight the bad guys who induce us to cheat consumers to the end. They also tried their best to delay in the name of listed companies, so they listed the problems they encountered when purchasing Suntech products and services, hoping that consumer associations, industrial and commercial departments and related educational institutions would help.

1. There is a major teaching accident: the services such as "real-time learning tracking" and "full-time tutor tracking" promised by the class at the time of registration for the first class have been registered for nearly a month, and no one has been there. Since the registration and payment, the students' learning status has been neglected, just collecting money and no service!

2. It is easy to pay money, difficult to refund money, and unreasonable deduction for dropping out of school. After-sales process was induced to resell the course to friends or change courses: when paying the money, Suntech's sales induction quota was the last, and the last quota was discounted. On WeChat, volunteers from Suntech quickly instructed Baidu to spend money on loans. I didn't even see the agreement and he didn't mention it. After negotiating a refund, Suntech gave me a plan: either let me freeze the class hours or resell them to my friends. I was cheated myself. Do you think I will hurt my friend again? It's really funny. I have been talking with the after-sales teacher about tuition refund. When you make a phone call, you can't refund the tuition and hang up in other languages.

3. Failure to fully fulfill the obligation of information disclosure, using unfair format clauses to set obstacles for after-sales rights protection: avoiding the important while promoting, but publicity is not within the scope of compensation, but the claim clause is not stated. Later, it was found that the claim conditions required that you must watch 10 hours of live courses, and you can't claim if you don't reach the knowledge level;

4. False propaganda, inducing loan purchase: How high is the publicity pass rate when signing up, as long as you learn from the live teacher, you can pass. In fact, I know that many friends failed in the exam and failed to honor the propaganda of "no compensation"

5. It is doubtful whether Beijing Suntech Online Education Technology Co., Ltd. has the qualification to enroll students in Sichuan Province, and whether famous teachers and lecturers have the qualification to teach: (1) On the Tian Yan, it is found that Beijing Suntech Online Education Technology Co., Ltd. does not have the qualification of "education and training", let alone enrolling students in different places in Sichuan Province; (2) Among the two courses studied, the level of the teachers who have attended the live class is doubtful, and the teaching is mainly ppt; Forced remedial time; In Ma Zhe's first class, I watched the live teacher talk about his great achievements in school. After a class, only 10 minutes is used for lectures, and the rest of the time I am really talking about myself. The live broadcast teacher is like a college student, suspecting that he is not qualified to teach.

Appeal: (1)? Please ask Chengdu/Tianjin Civil Affairs Department, Chengdu/Tianjin Education Bureau, industry and commerce and other relevant departments to conduct qualification examination on Tianjin Online Education Co., Ltd.; (2) Immediately stop Baidu from spending money on loans to avoid affecting its own credit information; (3) Refund and drop out of school in time, give the exact refund time, and the refund must be reasonable.