Model essay on personal annual work summary of 4s shop

Writing a summary is conducive to the improvement of our study and work ability. Let's sit down and write a summary. So, how should I write a summary? The following is a summary essay of my personal annual work in 4s shop, hoping to help you.

Model essay on personal annual work summary of 4s shop 1

Busy for a year, I learned a lot in _4s shop, and I also learned a lot. Let's make a summary of my work and study.

Entered the store on October 20_, 10, and worked in the general department. With the care and guidance of leaders and the care and help of comrades around me, I have made great progress in my thoughts and work. Looking back on my work experience as an intern, I mainly have the following achievements and experiences:

First, under the strict requirements of the environment, get to know the work and learn more about yourself.

After the internship, I found that my understanding of the general department is only superficial, and there are many things that I have never thought of before. Therefore, my first step is to position myself and understand my work. I feel that a person's ideological understanding, work attitude and work standards are often influenced by the working environment. My ignorance from the beginning to my familiarity now cannot be separated from the help of my superiors and colleagues in the department. If I can sum up the work of our department in recent years, it will be in six words, namely: strict, nervous and busy. Strict work requirements, tense study atmosphere and busy work rhythm.

From vagueness to clarity, I fully realized the importance of my work. At work, facing the high standards and strict requirements of leaders, facing the positive work enthusiasm and enterprising learning attitude of colleagues around me, and facing the tense and efficient work rhythm, I was deeply infected. I fully realize that as a member of this group, I can't "discredit" this group from the beginning and hold it back. On this basis, I want to integrate into the "study hard and work hard" created by everyone as soon as possible. Under the influence of this environment, I try to get familiar with my work in the shortest time. In the realization of this idea, my work level has also been continuously improved. I always remind myself to keep a good mental state, always set a higher working standard, always safeguard the overall interests and do every job well. This is also an important guarantee that I can better complete my work tasks during this period.

Second, in diligent study, the quality has been improved.

It should be said that the past X months have been a year of hard work. Because my time in the automobile industry is relatively short, I must work harder to do the work of the same standard in the future. Through the study, I have made a leap in my post, whether it is car service reception or business knowledge learning. This further verifies the profound truth that "as long as you pay, you will definitely get a return".

Third, seek breakthroughs and innovations in familiarity and make progress in work.

Looking back on the busy work in the past year, from the initial ignorance to the current familiarity, from the young people who have just left the university gate to the quasi-professional people now, from the recognition of colleagues in the department to the close cooperation between them, every big move in the work is a kind of exercise and test for themselves. I will ask myself to be serious, meticulous and meticulous in several tasks such as after-sales car service process.

Growing up, it makes me an inexperienced person deeply realize the essence of myself and my work, that is, mutual cooperation. A man can be brilliant, but he can't do anything without the help of others. I learned a lot about work and being a man. Although I feel very busy and tired, I have also experienced the feeling of happiness in suffering and gain from being tired. I think this will also lay a solid foundation for me to make new progress in my future work and study. I also know that my work is still unsatisfactory. For example, in the reception, it has not yet reached the requirements of Excellence; Sometimes work is too hasty, lack of in-depth and meticulous work style and so on. I will try my best to overcome my own shortcomings, correct my own shortcomings, strengthen my exercise, and strive to work in Shimao Audi Company in the future and make contributions to the company.

4s shop personal annual work summary model essay 2

Time flies, and in a blink of an eye _ years have passed quietly. Working in 4s for two years, I am familiar with this profession and integrated into it. I have carefully studied the post functions and further improved my working ability.

I have always maintained a high enthusiasm in my work, and I have been encouraged and helped by many partners, and I have also achieved certain results. After the forum, the participating media rushed to report. Through in-depth contact with migrant workers in the process of issuing cards, we have a deeper understanding and cognition of the objects we serve, sum up some methods, and try our best to publicize the brand "…"; In the process of sorting out the opinions of the website, I exchanged discussions with many colleagues, gained a deeper understanding of the company, and put forward some immature suggestions, which laid some foundation for the present work and learned a lot of methods and reasons.

Of course, I am also aware of my own shortcomings; I am inexperienced in activity planning, poor in computer skills and thoughtless in doing things, so I am reading a lot of books, listening to a lot of lectures in my spare time, constantly reflecting on my progress, improving my working methods and improving my ability. I believe that through constant adjustment and study, I can be more competent for my future work and get enough recognition and understanding; I will also strive to improve and try to put forward some mature plans at an appropriate time to contribute to the development and construction of the company.

Looking back on _, the work suggestions are as follows:

1. Establish a more reasonable price system. It is suggested that all parts prices refer to the parts prices of 4s stores, and the parts prices of 4s stores must be inquired accurately. We should take the price of accessories in 4s shop as our price of accessories, sort out the commonly used models and accessories, and make our own price list of accessories, regardless of units, individuals, original accessories and auxiliary parts. On the one hand, it is convenient to make a statement, and it will not be an accessory, a few cars, and a few prices. On the other hand, knowing the price of 4s stores and knowing what you already know is conducive to pursuing greater interests.

2. Pay close attention to quality. Machine repair and sheet metal should be combined with repair rate, and attention should be paid to repair. Why fix it? The quality of accessories itself is caused by the negligence of employees. The maintenance orders should be summarized every month. Paint is the most intuitive and gives customers the most intuitive impression. It's easy to tell good from bad. Although the scoring system is used now, the effect is average, and the employees are not taking it seriously. What's the difference between 60 points and 90 points? The car that should be handed in is still handed in, just the difference between 60 and 90 on the list. There is also the emphasis on clarifying the responsibilities of each monitor. It seems that the current team leader only repairs cars. As a team leader, he not only repairs cars, but also has more responsibilities. For example, there are many cars in the quality inspection after repairing the car. Many cars have not been repaired by the team leader, and some have been repaired by coolies or laborers. It will be delivered directly after repair. If the team leader doesn't inspect at all, it is more likely to cause quality problems. So after repairing the car, the team leader must personally check it. After the inspection, you must sign the pick-up list in person before you can transfer it. The team leader must be responsible for the repair.

3. Industrial tools and tools on duty. Equipped with a complete set of tools and tools on duty in the warehouse, warehouse management and unified management, like picking, returning goods, clear. This way, you won't wait until you use tools to look around in various teams and you can't find them. Check the tools you need on duty every day before you go on duty, so you don't have to worry when you repair them.

4. Sort out the mileage of vehicles entering the factory for each shift, and take the initiative to remind the owners of engine maintenance and other projects when they leave for Uchikoga, so as to dig deep into available resources.

Let everyone really realize the importance of saving. For example, I took a bottle of watch wax or detergent from the warehouse, and I only used half of it. The rest is either garbage or I don't need it anymore. Anyway, it's gone. Although the customer paid the money, it was a waste. Open source and reduce expenditure is the foundation of enterprise survival.

6. Cherish the customer's vehicle, no matter whether the customer is a high-end car or a low-end car, a regular customer or a stranger, it is wrong not to put a mat in the factory, put on tooling, and then step on the accelerator desperately.

7. The appearance of the factory and the hygiene of the factory cannot be relaxed for a day. This is the customer's most intuitive impression of the enterprise.

4s shop personal annual work summary model essay 3

In a blink of an eye, I have been in the _ 4s shop for a year. In this year, I changed from a car rookie who didn't even know what at and mt were to a salesman who knew the performance of the car. Everything starts from scratch. While learning professional knowledge, open up the market. When I encounter difficulties and problems in sales and specialty, I will consult my experienced colleagues in time to find a solution. Here, thank you very much for your help! I am also very grateful to the leaders for giving me a platform to show myself.

This year, I not only learned the basic knowledge of cars, but also got a deeper understanding of my own brand, which made me deeply fall in love with my job and the cars I sold. In my opinion, only by loving my post can I do my job well.

A year's time, I understand that it is not enough to rely on your passion to do car sales. I must learn how to negotiate with customers and analyze their situation. These are things that I have never experienced as a new salesman, and our old salesmen often take me as a newcomer and learn negotiation experience in the negotiation process. I am very grateful to my colleagues for this. So, up to now, I have difficult customers to talk about, and I will learn from the negotiation skills of the old salesman to negotiate.

Nowadays, the competition in Jiaxing automobile sales market is becoming more and more fierce. In front of all salespeople, stability and tempering coexist, hope and opportunity coexist, and success and failure coexist. Therefore, a positive attitude is very important.

I should start every day from the first sight in the morning. Every morning, I will wake up from the cheerful and radical alarm, and then greet the day's work with a full of energy and happiness. If I have less experience than others, then I am more honest than others; If I don't have as many lists as others, then I am better than others. These have always been my working attitude. I believe that only in this way can we finish the work better.

First, there are shortcomings.

The understanding of the market is not deep enough, the mastery of professional knowledge is not sufficient, and there is also a lack of experience in communicating with customers.

In the sales work, some people are eager to clinch a deal, which not only affects the development of their sales business, but also hits their self-confidence. I think I will abandon these bad practices in my future work, actively learn and consult the business knowledge of old salesmen and improve my sales skills as soon as possible.

Second, 20_ Plan

In the process of the company's development, I think that to become a qualified salesperson, we must first adjust our thinking, unify our thoughts and goals with the company, and clarify the company's development direction, so as to fully integrate into the company's development and carry out our work in an orderly manner. The following is my work plan for _ years:

(1) Continue to learn the basic knowledge of automobiles, and accurately grasp the market trends, trends of various competing brands and new models. Grasp the development direction of Jiaxing automobile industry in real time.

(2) Establish a good cooperative relationship with customers and establish customer information cards every day. At the same time, customers must follow up their confidence in real time and visit their old customers regularly. At the same time, we can develop new customers on the basis of old customers. Let more people know and understand Roewe Automobile and experience it for themselves.

Understand the customer's information service, hobbies, family situation, etc. , tap the needs of customers, do a good job in customer relations, and keep abreast of information.

4s shop personal annual work summary model essay 4

In the past 20 years, under the correct leadership and strong support of the leaders of superior companies and the correct guidance of the leadership of Sales & Service Co., Ltd., in the face of fierce market competition and severe situation, the administrative department has focused on management, service and personnel training, and paid attention to giving play to the central role of the administrative department as a link between the preceding and the following. We have coordinated all parties and made positive contributions to the company's successful completion of various annual goals and tasks. The work of the past year is summarized and reported as follows:

First, strengthen basic management and create a good working environment.

Creating a good working environment for leaders and employees is one of the important work contents of the administrative department. Over the past year, the administrative department has earnestly performed its duties and strengthened coordination and communication with other departments. The basic management work of the administrative department is basically standardized, and the related work is high-quality and efficient, which has created good conditions for the development of the company's work. For example, the company's various rules and regulations are perfect, and the personnel files, training files and contract files of employees are clearly defined and strictly regulated; Send and receive documents accurately and timely, and handle official documents instructed by leaders in time.

The control of office consumables and the maintenance of office equipment are carried out normally and orderly; Successfully organize all kinds of meetings and staff activities to ensure that there is preparation before the activities, guidance during the activities and results after the activities; And cooperate with the finance department to do a good job in resource saving and administrative fund management of various departments; Cooperate with the finance department to do a good job in statistics of fixed assets; And bought some necessary office facilities for the company, creating a better office environment; The administration department has done its duty in dealing with people and things, personnel management, optimizing the office environment and ensuring the office order, which has set up a good image for the company and played a window role.

Second, strengthen services and establish a good atmosphere.

The core of the administration department's work is to do a good job in "three services", namely, serving leaders, employees and customers. In the past year, we have worked around the center and achieved the following achievements in service:

1, change passive to active. Focus on the key, difficult and hot issues of the company's work, and strive to make consideration the first and service the first. In particular, the daily work such as procurement, vehicle and office consumables control and office equipment maintenance managed by the administrative department is planned, measured, recorded and proactive. The daily work and temporary things assigned by the leaders can basically be handled in time and fed back in time, which is clear every day. When assisting other departments, we also adhere to positive enthusiasm and do not go offside.

2. Innovation and breakthrough in working methods. Constantly improve and innovate the working ideas and methods to meet the needs of the company's development, and make new measures to promote the work of the administrative department in by going up one flight of stairs. Effectively change the service mode of administrative departments, improve work efficiency, and enhance service awareness and professionalism.

Third, earnestly perform their duties.

1, pay close attention to the supervision of employee etiquette and behavior norms and office order in the office environment. Strictly follow the "5S" management method required by the company, strengthen the supervision and inspection of employees' behavior norms and self-discipline in the office environment, conduct spot checks on employees' behavior etiquette and the cleanliness of the office area, and create a good office environment and order.

2. Training: In order to effectively improve the quality of employees and better adapt to market competition, our department actively cooperates with all departments of the company to closely combine the optimization of personnel structure and the improvement of employees' quality with the company's development goals. And cooperate with all departments to incorporate the planning of training work into the overall work plan of the department, and vigorously strengthen the theoretical and professional skills training of employees.

3. Human resource management: according to the actual situation of the company and the personnel needs of various departments, ensure that the staffing is completely controlled within the standard establishment, and assist departments to complete personnel recruitment through newspaper advertisements, job fairs and internal recommendations. For new employees, interview them, communicate at any time when problems are found, deeply understand and help solve ideological and work problems, affirm advantages through systematic training and assessment, and point out shortcomings without reservation, so that employees can successfully spend their internship in the enterprise. Complete the establishment and improvement of the company's personnel file information, supervise and distribute the company's employees' labor remuneration, and manage the personnel in and out of the company; And finish the monthly attendance report on time.

4s shop personal annual work summary model essay 5

As the bell rings, one year has become history. With the care of leaders and the help of colleagues, I have achieved good results. The following is a summary of my sales work in 4s stores this year.

First, the performance of the warranty

Obey the arrangement of company leaders, pay close attention to the key points of work, actively cooperate with after-sales work, and strive to complete the warranty task. This year, the company's after-sales warranty policy is very strict, and new warranty policies are introduced every month, which makes the work more difficult. But in practical work, I constantly sum up my work experience and learn the essence of business policies to avoid unnecessary losses to the company due to misjudgment of warranty parts. Flexible operation of non-warranty parts warranty work, strive for the company's profit, thus improving personal wages.

Second, handle spare parts flexibly.

Overcome the shortage of spare parts business ability and various pressures, study spare parts business knowledge hard, improve their business ability level, and improve the working ability and ideological quality of department employees. Actively communicate with spare parts companies, solve the problem of spare parts that could not be fixed or returned before, change the phenomenon of missing and disassembling parts before, and avoid missing and wrong assembly. In the case of vigorously compressing inventory, ensure that inventory reaches the standard rate and improve the turnover rate. Put an end to user complaints caused by spare parts. We will strive to continuously compress the inventory and consume the dull parts in the inventory!

Three. Opportunities and challenges

This year is an extraordinary year, and it is also a year in which opportunities and challenges coexist. The automobile market has ushered in a cold winter. In such a difficult environment, under the correct leadership of the general manager and the efforts of leaders and employees at all levels, the company has braved the wind and waves and developed steadily. Sales and after-sales performance have improved compared with previous years. Looking back on the past year, I got more exercise, learned more knowledge, made more friends and accumulated more experience through my work. Of course, I also found my own shortcomings through many profound lessons.

In next year's important work, we should keep regular hygiene, cargo handling and safety precautions neat and orderly. On the other hand, it is the management of parts procurement, sales and warehousing, warehousing management, inventory management and operation management. Maintaining a reasonable level of inventory compliance rate and inventory turnover rate of spare parts companies not only meets the assessment requirements of manufacturers, but also avoids excessive backlog of funds, maintaining good spare parts turnover and rational use of funds.